Laura James Reviews 

Robert L called me when he was about an hour away and then delivered the large parcel to exactly where I asked. Extremely polite and helpful

Ordered a lovely locker however it was not available within the timeframe I required it, I was dealing with Tracey who was so helpful and efficient, really good sign of a company to facilitate a refund so quickly, would definitely return and use this site after my experience! 5* customer service!!

Really responsive and worked hard to find a solution when I received a faulty product.

Jade was firstly very friendly as well as being professional, prompt & efficient in answering all of my questions & advising on the most suitable product to order.

I always have a pleasant experience when dealing with Laura James 😁

Thanks
Rob

Ordered an outdoor dining set the first week of June, due to be delivered the 1st week of July.
The order was delayed due to stock which was fine then 4 weeks later it’s still not available because they have moved warehouse and now another 4 weeks later they haven’t confirmed the stock.
Most of the staff on the phone have been okay to deal with but one lady was very rude.
Service has been poor as I’ve not received the goods.

Further update since Laura James requested details from my review.
Nothing. No one has reached out or got back to me, the response on this review has been purely to save face for people reading reviews.
I’m now trying to cancel my order and get a refund after 12 weeks of waiting, usually emails are replied to within a few hours at most but now I’ve request a refund I’ve had to wait for an update which they said would be the next day and that never happened and now 4 days later I’m still waiting.

Really has been bad customer service, they have offered me discounts to try and make me happy, but have yet to deliver my product. what would have worked is an actual solution to the issue like a delivery getting booked in or getting the order cancelled and letting me have my money back.

We have a Shiro garden set from Laura James. This is supposed to be made from acacia wood which is more resistant to water. Bearing in mind the exceptionally dry summer we've had (so it's not water damaged), within two months the wooden back rest had sheered and completely broken. On looking at the frame we noticed most of the joints are under stress - it's made by forcing the wood lengths into positions, hence the stress fracture. The wood is soft and I don't think it's going to last another season.
Right at the end of the summer (when it actually rained we found the waterproof cushions aren't waterproof because the seams are rubbish and the zips aren't waterproof so we've ended up with extremely wet foam inners which we're trying to dry out. When we got the foam inners out two cushions seams ripped because they're really badly done. All in all definitely not worth the money.

Terrible customer service from laura james, Failed to inform of a warehouse relocation. This was not reflected on the estimated delivery dates on their site nor was there any indication before placing an order that there may be a delay. 1 month later still no item or even a dispatch notice. When i emailed to cancel my order, was contacted to say item is being prepared completely disregarding my request to cancel.

Damien was very helpful. I was quite abrupt on our first phone call as the service I had received from Laura James prior was disappointing but Damien was very helpful and called me back to update me which I really appreciate. Thank you Damien.

I asked about Noah Whitewash table and 8 chairs. Sadly the chairs need to be assembled. Quick response.

Very polite and professional solved my issue straight away

We had a mix up with delivery but customer service was a breeze and very efficient and sorted it out quickly in a phone call .

Amazing quick service when the courier stole my parcel they sorted it quick

Damien is Greta and nice

Tyler provided outstanding support. He updated my delivery address quickly and ensured everything was corrected in time for dispatch. His communication was clear, courteous, and genuinely pleasant. A great example of excellent customer care.

Great customer service, saved me from weeks of having to return the wrongly ordered item and order a new set.
Thank you for the excellent service

Rob was prompt, welcoming and put a smile on my face.

Waheeb was very thorough and really did his best to solve my issues that were going on from April 26 . I hope from this call everything gets resolved . I really appreciate his customer service. Thank you

Rob was exceptionally helpful, helping carry a rug up many flights of stairs. All round really friendly chap.

they were simply very helpful, nothing was a bother on them

Anniesa was so lovely and helped me with everything along the way!

Lovely customer service help before, during and after my purchase. Very happy with my furniture! Thank you