Lawsonmotors Reviews 

Jubilee branch: terrible communication and after service. No response to emails or messages. The car I purchased has started with some very expensive failures in the last 6 months which I'm told aren't included in warranty. I recommend anyone buying has an independent mechanic inspect before handing over any money.

I purchased a Land Rover Discovery 4 from Lawsons, trusting their reputation and the courtesy shown during the sale. Unfortunately, two years later, the car suffered a catastrophic engine failure while I was abroad, requiring repatriation by the AA, an incredibly stressful and costly experience.

During the engine rebuild, my mechanic discovered that the engine had already been previously rebuilt and fitted with non-original parts.

It’s deeply disappointing and has caused a massive inconvenience and unexpected financial burden.

I strongly urge you to have any vehicle independently inspected by your own trusted mechanic before committing to a purchase. Do not fall for sales tactics that create urgency or competition, trust your own due diligence.

Unfortunately, Trustpilot reviews can only be backdated 12 months, and the issue I experienced occurred recently. The actual purchase date was 04/11/2022

They are dishonest!!!!!
Brought a diesel car & agreed to go halves on a new cam belt prior to sale.
We were charged for this & 6months later it has been proven that the work was not carried out!!!!!!!!
We have demanded our money back & they have given it with no quibble as they hadnt even got an invoice with the supposed work recorded.
We have had several cars in the past from here,but now they have lost a returning customer with their blatant dishonesty!!!

Once again Lawson's have disappointed me with their lack of response to a complaint - not what I would have expect from a company who says "We are proud to offer you a first-class customer service".

Bought a car from Jubilee branch unseen…
Bought a car from Jubilee branch unseen with the agreement they would fix the advisories on the MOT.
I picked the car up and it was in a reasonable state, not really looked after.
I drove the car 400 mile to scotland where we discovered non of the work had been done. I had driven a defective and illegal car! Bald tyre, cracked tyres and 2 leaking shockers.
Communication was ok but not great with branch (mal and Gary) but as i had it in writing this work had been done they didnt hesitate for me to get the car to a garage and they paid the £600+ bill without hesitation.
So it was a disappointing sale but in the end it was resolved quickly and i love my little car.
I would buy from here again but I'd throughly check over any car before driving it away as there are trustworthy issues here.

Date of experience: April 21, 2025

Would give zero if option available. I have never been spoken to by such an arrogant patronising rude uncaring disinterested so-called salesperson in my life. He claimed to have a vast stock of hundreds of cars selling “hundreds” a week, and could not be bothered to check and answer some very basic questions. I am so glad I did not part with any money. I thought this kind of car salesman attitude disappeared years ago but sadly it appears not. Awful.

Really wish Trustpilot with give a zero star option.

Worst company I have ever had the unpleasure of dealing with.
After having my car purchased from them the clutch broke. Followed their instructions to put it into a VAT garage to repair it which I did. Two weeks later I still do not have the car back. The garage I put it into for repair was in constant contact with lawson and then they say, actually, the garage you put it into is too expensive, we will pick it up and get it repaired here (ie - Lawson motors)
The whole stalling to pay for the car to be fixed was tactics to use up time. My car which they still have in their care for 6 days is being fixed. Well it has been fixed. I am a war veteran and told them shortly after that I had received a letter from the medical department of the DVLA telling me 'Do not drive'. I sent proof of this to lawson. They are now refusing to refund me or be cooperative at all. Don't answer my calls or emails.
They are now saying that because I sent the car back to them (under their order) to get my car fixed they are now saying They will not refund me because the car is back with them being repaired, they said once we got the car back we do not have to give a refund. They will simply send the car back to me ( I do not have a clue when as they ignore me). I have never experienced such unkind, uncaring and unprofessional behaviour in my 30 yrs of driving and buying cars.

I wonder how many people they have done this to? I am certain it is not lawful as I purchased something that was broken, any other company in the world would refund you. bar none, well apart from Lawson Motors, Appropriate name choice when they do not follow the law. They have even threatened me with legal action because I got frustrated as to why they were acting so disrespectful and unprofessional and making me feel like a piece of dirt.
I have a car in their care yet have no say about anything and feel like my car has been stolen from me (as they will not refund me ignoring he consumer rights act 2015). I can honestly see this having to go to court as at the moment I see no light at the end of the tunnel. They have made me feel worthless, insignificant and ignore my feelings and worries.

Please, anyone reading this. Please avoid.

For legal reasons as I know what they will try to do because I posted this....This is my own opinion from my continuing horrible experience with this company. I am not giving advice in any way. Do your due diligence by checking trust pilot before using any company.