Laybyland Reviews 

excellent communication..Quick response to my enquiries..

Wasn’t really impressed with the post company said they tried to deliver but no one at address was known by my name ! I was home no one knocked then spent the next two days after that trying to locate my items shouldn’t have to be doing the chasing . For a lazy postie company .

Never take the money despite how many new orders, for the same product, is made again.
Resulting in suspended orders.
On order number 15 of trying to get the same product.

Why would I put something on laybuy and wait 2 years until I receive the goods when I can have them NOW through a buy now pay later store like Latitude Pay. This concept is literally ridiculous and not to mention VERY EXPENSIVE!!!

Am so happy to use laybyland as it saves me money at Christmas time

Do not use this store. On the rare occasion that you complete a layby they will take at least a month to send you the product and sometimes do not have the product in stock.

If you cancel the layby they will fob you off, send you copy and paste responses and will claim it takes 7-10 days to refund you money because their "payment provider" needs the extra time. That is just garbage. Refunds do not take 7-10 days in 2022.

They are scammers and their customer support staff do not know the first thing about customer service.

DO NOT USE THIS COMPANY. THEY DO NOT CARE ABOUT THEIR CUSTOMERS AND THEY WILL NOT REFUND THE MONEY IN A REASONABLE TIMEFRAME AND REALLY SHOULD NOT BE IN BUSINESS.

Have been using Laybyland for a few years now & was rewarded with a gift card and was so elated happy & very grateful to Laybyland for giving me this reward I’m always telling people to have ease of paying for any occasion as I do ty so very much once again

Charging cancellation fees of $288 on a $342 order nothing but plain robbery

Great products and at such an easy repayment price 😀 super happy with laybyland and will definitely be continuing to use this service. Love, love, LOVE IT! Thank you guys, keep up the great work.

0 Stars - I have paid over $4000 in instalments. I asked for a balance and was told I only had half that amount.

I spoke to a worker who then looked into it and then said I was right I had over $4000 in credit. She left the company and when I went to use my credit, (3 years ago!) again was told I only had half that amount in credit.

For the past 3 years I've been back and forth. Screen shotted all my instalments. Again they finally admitted what the previous worker confirmed, that I had over $4000 in credit.

I no longer trusted that they had an accurate record of my payments and said I wanted to cancel my orders and obtain a refund because of their mistakes.

They wanted to charge me almost half that amount in cancellation fees. I went to a complaints system and in their words "as a gesture of good will they were prepared to charge me only just over $1000 in fees.

I am a single Mum to 3 kids, one with health issues. Needless to say there were many times over the years I could have used that money on essentials.

I forwarded the email from the complaints system and said I would take them up on their offer and after multiple emails and getting in touch again with the complaints system Laybyland will not respond to me.

Do not use this company. Their customer service is unprofessional, rude and happy to take your money but unwilling to help their customers.

I paid $4200 for absolutely nothing. I would have been better off keeping it in the bank. These companies prey on pensioners as sometimes this is the only way for us to purchase big ticket items.

I always found laybyland great because i can pay it of over the year. great information to

Worst company I have had the displeasure of dealing with. Would rate 0 if I could. Contstant delays, not even sure the item is ever even going to be shipped.

I enjoy layby land....as it caters for needs i require....also found the staff to be polite and helpfull
Great Job keep up.....

EXCELLENT, LOVE THE CONCEPT, HUGE RANGE OF CHOICES, FLEXIBILITY AND SO EASY TO USE ONLINE

So easy and affordable to layby.. makes sense when not all of us can pay up front !

Fantastic experience 2 years in a row have just laybyed for next Christmas its a godsend. I pay off all year and recently my daughter has signed up. I layby the beginning of the year and don't have to worry and for peace of mind nowing Christmas is sorted.

Customer service is DISGRACEFUL I have never dealt with a company that takes days just to reply back to you via email & who is so hard to get into touch with them via their phone number and when they do answer your calls majority of them are very rude, speak to customers in a very condescending way & are not helpful at all I would not recommend anyone to buy through Layby land as half the items they don’t have in stock and they do not tell you until you have paid your order off in full and they believe it’s ok that customers have to wait WEEKS just to receive their orders any where from 4-6 weeks I will never buy through Layby land again nor would I recommend them to anyone mainly due to their BAD CUSTOMER SERVICE

Thank you for a wonderful experience! Chelsea really goes above and beyond to make sure everything works out for you. Thank you so much!!