Lbwaste Reviews 39

Charge £325 + vat for a skip in Derbyshire, which is readily available for £250 + vat. Take a half filled skip and admit it’s an admin error their end but won’t refund half the cost. Do yourself a favour and cut the middle man out. Dishonest, with zero morals.

Absolutely shocking paid £250 + for a skip, which turned up at 8pm at night after i had to contact them to ask where it was, Just contacted company to collect only to be charged a further £12 to be collected, why is the collection not added to the original price, i assume all skips need collecting, a very misleading website says £150 for a mini skip but that's just for scrap metal but doesn't tell you that, won't be using these again and wouldn't recommend these, stick to a local company to you not these!
**update they did collect the skip quickly the next day

Really poor customer service, calls and emails unanswered. Skip 3 days late with no communication whatsoever. Still no skip and still no response from them. Buyer beware!

every excuse under the book not to collect , do not use
fook legal advice it will be off our land , gone tomorrow by hook or crook, cheeky buggers have cooks old skips , need investigation more as have got in contact with number on skip , not good business for them either

I wish I’d checked reviews before bothering to ring. They are rude, unprofessional and terrible at customer service. They put the phone down when I said I’d received a lower price, which they’d said they could match it. I said no thanks, as I prefer a company to just tell em their price and I’ll go with the best service but also I don’t think it’s acceptable to lower a price to beat others, just have a good price and own it. I never give bad reviews but hate rude people

Very expensive skip cost £474 for an 8 yard for it to only be a local service we had already vetoed but would have been £100 less. Ignored email to arrange for offhire and ended having to call after a week. To add insult to injury then charged us £12 extra for "fuel levy" to offhire which I have no doubt will not go to the local company. Avoid- just go local

Skip ordered for a am delivery and came pm, which put me back for loading, also charged me more for a 4yard skip that the previous 6yard skip, only good thing was the delivery guys were very good.

Very expensive, tried to make me pay a collection fee, after paying £273 for midi, I don't think so.

Awful service - do not recommend at all. I ordered a skip to come first thing on a Monday and it only arrived in the afternoon. I also booked with the company on the understanding that they would collect on the Wednesday as the skip would block my driveway. I rang on the day and they said they wouldn't collect until a week later! I can't get my car out of my driveway for over a week now as I am blocked in - can't get to work or hospital appointments as am in rural area with no public transport - and, as I am on a blind bend, the late collection also risks serious accidents during deliveries, visits etc. Astoundingly poor communication. I am extremely disappointed in this dreadful service and wouldn't recommend the company to anyone.

Don’t trust quoted price. Not honest or transparent.
Skip quoted & paid for in full on first telephone order. Only to find an extra collection fee being levied upon removal. Told this was stipulated on conformation email, however this was sent to me after payment of quoted amount. Should this have been included in quote as it’s unavoidable?
Skip was delivered & collected promptly (earning the two stars).

I wish I could select zero star! Their services was horrific from start to finish. They're very quick to take your money, but will deliver the skip whenever suits them, so be prepared to wait for days until it arrives despite any 'confirmation'. The collection was a lot worse! I had to call them tens of times and although they'd say 'tomorrow', it took over a week to be collected. They claimed to have come and didn't collect the skip because it was overloaded which it was not at all! I had to check on the cctv and the driver didn't even stop, let alone call or ring the bell. They just drove past and didn't collect because they couldn't be arsed. I would avoid at all cost! Do not hire them, find another provider and always check for reviews! I wish I had checked beforehand!

Do NOT use. This turns out to be an agency. They charged me for what I explained was household waste.
When the skip company came, they refused to take the items. I explained I had paid extra and they stated that I had to take it up with the agency.
Its a scam. LB waste will charge you extra for prohibited items, wont tell the company they hire. The company will then refuse to take it, empty the items out amd drive off with a half full skip.
Incredibly poor service.

If I could give 0 stars, I would. I ordered a skip over the phone and paid upfront, but never received a confirmation email. On the day of delivery, I had to chase them because the "early morning slot" I booked didn't happen—the skip finally turned up after 1 pm.

The service only got worse from there. A staff member named Joe promised me they would collect as soon as we were ready. However, when I called the next day, they claimed the earliest collection was April 16th (a full week later). When I pointed out that their own "3-5 business days" terms should mean the 15th at the latest, they were extremely unhelpful and borderline rude.

They kept hiding behind T&Cs that I was never even sent in writing. Because the skip is stuck on my driveway, I can't finish my paving, costing me extra money and wasted annual leave. When I asked for compensation for their incompetence, I was told "not to be silly."

The man on the phone actually complained that a bad review "wasn't fair"—what’s truly unfair is lying to customers about your ability to deliver a service just to get a booking. Avoid this company at all costs.
I am very disappointed and I would never ever hire a skip from these people.

Ordered a 4-yd skip web page £190 + VAT got a notification on phone within seconds of ordering charge me £354. Phone company back immediately and cancelled within 4 minutes and charged me £50 +VAT cancellation fee. Must be the worst company I've ever had to deal with they are just scammers please be aware when ordering from this company.

I booked a skip van service and paid in advance, but the van never arrived on time. They even scheduled me for a bank holiday, when I explicitly needed the service on a normal working day.
Despite calling the company three times, I was given completely conflicting delivery times 11 am, then 12 pm, then “30 minutes”and each person I spoke to gave a different answer. When I expressed frustration at their constant misinformation, the staff actually got annoyed with me, rather than taking responsibility.
The van ended up being 1.5 days late. According to the driver, they had informed the company (LB) they would be late, but instead of communicating honestly with me, the company kept making up new time frames.
This is not just poor service, it’s incompetent, disorganized, and shows a total disregard for customer time and money. They overbook, mismanage schedules (even on holidays), mislead customers, and are unprofessional when challenged. The driver themselves was frustrated at how the company handled the delivery.
I cannot recommend this company. Their repeated false promises, lack of accountability, and unprofessional behavior show they cannot be trusted under any circumstances. Skip LB is a waste—go to Ron Waste Management, who LB actually use.

I actually thought i was hiring a skip through a local company. No hidden cost it says on their Web page. I rang the local number to book. I got a confirmation email from this company, who are not local to me, I questioned it and was told it was a sister company. Further down the page of email it states there is an added £15 sur - charge to cover the recent hike in fuel prices.
I decided to cancel the order, only to be charged £48 for doing so. So much for no hidden costs.
Not impressed at all

Hopeless admin. Skip arrived ok. But getting them to collect is like talking to a brick wall. Incompetent admin. skip nearly 2 weeks overdue for collection despite requests, whilst winds blowing rubbish over garden. Never again.

Spoke with Charlotte today, she was so helpful and knowledgeable and made the whole process of ordering and collecting a skip easy.

Really easy, smooth process. A big thankyou to Ben for answering all my queries. Can’t fault the customer service.

I was wanting a skip and Ben over the phone was very professional and polite and knew what he was talking about. Would definitely recommend LB waste and Ben