Lbwaste Reviews 39

Avoid. Terrible customer service service, Once you have hired the skip all interest in delivering service dissapears. Waiting for 2 days and still no skip, yesterday 2 phone calls with promises and no results and now 3pm on the second day another 2 calls with staff promising delivery but no results yet. Avoid

Avoid at all costs.
Be wary as they trade under different names.
Did not turn up on the day, didn’t communicate and then told us we could get a skip 2-3 days later instead. We booked time off work to complete a job and they were a complete waste of time.
Please do not use!

As far as ordering the skip went everything was easy; having a short window thought the problems started when the skip we requested for morning drop off was delivered mid-afternoon. Do yourself a favor, do a little digging and find a local sk989796io hire company.

I hired this shambles of a company to drop a wait and load skip, we arranged a PM slot. I spent the day getting everything organised out the front onto the customers drive for the skip hire to not turn up, I asked for an ETA at 13:00 I was told no later then 3pm, I called at 3pm and was told he’s got a puncture but will definitely be there tonight, I called again at 4:30pm to be told I’ll call you back in 5 minutes but the driver is on his way to you, called again at 17:25 before they closed and they ignored my calls, needless to say nobody arrived, the following day I called and they said no problem we will refund but the problem was still there for me as the rubbish was still sitting on the customers drive! I received “no problem mate we will refund it bud”. Once I told them it was a problem he hung up on me! What an absolute disgrace of a company don’t waste your time

DO NOT USE. They are refusing to collect the skip which has sunk on our front garden lawn for the past 3 weeks until we pay a collection fee (as they say they have tried to collect it but no one was in even though we all were in) they haven't followed or contacted us once even though we asked them to when collecting. We have asked them to collect it since 2 days after it arrived but to let us know first and they didn't. VERY VERY rude on the phone to my 66 year old mum. They want 85+VAT or they wont collect it. ABSOLUTE P*SSTAKE. Disgusting. FUMING!

Definitely would not use this company again - I had three different skip companies deliver and collect skips - LB waste offered a poor customer service and did not collect when agreed by email, basically what ever instructions was emailed to them, they failed to forward onto the driver.

Absolutely appalling service, I wish I had checked the other reviews before booking, like everyone else said they just took our money and ran. No skip turned up and when I rang on several occasions, always getting promised a call back and then nothing happens.

Go direct to suppliers. This is an intermediary company so will quote you a price depending on how much commission they feel they want to make on the day. I was quoted different prices by different advisors meaning they would profit between £50 and £90 minimum for the smallest skip so go direct to the skip companies. They also have zero interest after they have taken your money. Was very hard work dealing with them and I felt totally ripped off when I found out the hire price if I had gone direct.

Really great service, efficient, good value for money and a personal approach from the staff at LB. Can't fault these guys.

Absolutely dog s*it service. Skip never turned up despite calling and checking the day before. Called in the morning and they then moved from 8am to 4pm. Cost me a days work waiting for these nonces and cost me a labourer for the day. Now trying to get a refund. STAY CLEAR OF THIS LOT!

Poor service

Took a week to collect, had to chase several times. Be mindful when using this service.

Review for LBW Pavings
We have just had work done by LBW Pavings, who have beautifully landscaped
our driveway, patio and back garden.
What a fantastic job and what a transformation.
Luke and his work men were professional and reliable at all times.
Respectfully of the property and did a quality job.
Used quality products.
Luke was very helpful in advising what would be suitable for our drive and garden
and putting his own creative finish to the project .
We are so pleased with everything and so glad we picked LBW the company you can trust .
Thank you Luke and the gang

Awful experience. Skip booked for morning many weeks in advance. Reconfirmed day before. Checked early in the morning again that it was booked in. Told all good. Didn't arrive by noon. Multiple calls. Put on hold several times and then not retrieved from hold. Had to hang up after 10-15 minutes and redial several times. Nobody knew what was happening. Promised call backs; they didn't happen either. Company seems clueless. Nobody can tell you if your skip is coming or when. I strongly recommend you do not to use this company.

I wish I’d seen these reviews before I booked with them. After dealing with this company for a month with what should have been a simple skip delivery and collection service I have no energy left to give full details of the catalogue of errors. They should be reported to trading standards. They are a “broker” which they only tell you when things go wrong and they then blame a different company. Only feedback I can give is DO NOT give them your money unless you are prepared for dozens of phone calls, emails, lies and excuses. No idea how they are still in business

Skip arrived on time with no issues...the trouble started when trying to get the now un-needed skip removed.

Called on the Wednesday to arrange collection told they were busy but would try for Thursday or Friday. Called them again on Thursday only to find there was no record of the collection. Promised it would be dealt with as an urgent collection as I have a large delivery scheduled that will not deliver past a skip. End of play Friday still no collection and I am still waiting. Is this now trespass?

Scammed took 420 out of bank 2 for a skips that never arrived to address in Burnley

I have had an extremely poor experience with LB Skips from start to finish.

The first collection and delivery was delayed by over a week after being told the truck had broken down, which caused major disruption to my building works. No apology or alternative solution was offered.

When the skip was finally collected, I was accused of moving it myself, despite the fact it had been spun around by the company on delivery. I had to provide CCTV evidence before they would take it.

On my most recent collection, the driver refused to take the skip, referred to me dismissively while I was standing in front of him, and drove off even after I agreed (and did) remove items to level the skip.

When I raised this with the office, I was immediately accused of being untruthful, despite the fact their own recorded calls confirmed what I had said. Instead of resolving the issue, I was told I’d be charged a £60 + VAT “wasted journey” fee before they would collect the skip.

This company has been unprofessional, dismissive and extremely difficult to deal with at every stage. I felt I was treated unfairly and with a lack of respect. I would strongly advise others to avoid using this company.

From beginning to end this has been a trauma.
Phoned to order their 4 yard skip advertised on their website at £160 only to be told that price was not correct. Ended up paying £282.
I discussed with them my situation that I was time bound in clearing garden waste from my property and they assured me they would prioritise my delivery for early morning. I took the day off on Wednesday to fill the skip and waited and waited. Eventually I phoned them at 1.30pm and they said it would be with me in an hour. It arrived just before 4pm. A chance conversation with the driver revealed that I had to give 2 days notice for the skip to be lifted. I phoned straight away and booked the uplift for Friday. Again assurances were given that it would be lifted Friday. Waited all day Friday but the skip was still on my property. I phoned them and they said it was booked to be lifted so they would definitely be coming. At 4.30pm I phoned again and was promised a call back. No call back came! Phoned at 5pm and was told they would find out when the skip would be picked up and would call me back. No call back came. At 5.20pm I phoned again to be flippantly told that it would now be Monday pick up. At this point my patience ran out. We were having a family party on the Saturday which was why I asked for assurances that the skip was gone by Friday. The party was not just a party but an event of some significance. I tried to convey this to the person who had answered the phone to be told that there was nothing to be done MATE!!!
I demanded the manager contact me. No contact from that quarter and nothing since.
This company has shown no interest from the minute I paid. Has reneged on their contract and their promises. This " Family run" company caused myself and my family huge levels of stress and anxiety having to have our event with a dirty big skip in the middle of proceedings.
Update- Monday morning wakened at 7am by the truck arriving to pick up the skip!
The driver informed me that I would have been better booking the skip direct from them as LB were actually third party brokers and not the company that supplies skips??????????
LB are still invited to contact me to discuss.

Ordered 3 8 Yd skips from this company. The first two went like clockwork. The third they arrived to collect 2 days early so it was not fully filled. I asked them to come back. I have since spent 3 weeks with emails and phoning them trying to get them to uplift the final skip from my driveway. The customer service is extremely poor with no urgency to do anything and the skip is still sitting in my driveway two weeks after it was due to be uplifted. I am unable to recommend this firm to anyone as they don't seem care about their customers and simply ignore emails and phone calls to uplift skips. Skip still sits in my driveway! Come on LBWaste this is not rocket science!