Great service. Car arrived on time as promised and was immaculate. Peter C delivered the car and was very polite and informative about the car and process. Could not ask for more.
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Lees wat reviewers zeggen
Excellent service, Gavin called to give delivery time, arrived on time, car was excellent Couldn’t have done any better, great company all round
Bedrijf heeft geantwoord
Third LCH car in a short space of time. It’s refreshing these days to deal with a company who feel like they are striving to deliver a consistently high level of service. The communication is great... Toon meer
Bedrijf heeft geantwoord
Here is my text that was blocked by LC to respond "I sent a reply to your Email today and most disappointed to find I am blocked by your system I needed to and tried to inform you of a dangerous... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Who are we? We are LCH – one of the most well-respected providers of luxury cars in the UK. What do we do? We deliver bespoke luxury hire, replacement and management services for chauffeur and private hire businesses, manufacturers, dealerships and insurance companies. Why choose us? Our approach is personal. We work with you to deliver a service that fulfils even your most specific requirements, so that you and your customers can enjoy the perfect luxury car experience at every step of the journey.
Contactgegevens
390 Centennial Park, Centennial Avenue, WD6 3TJ, Elstree, Verenigd Koninkrijk
- 03458901000
- info@lchltd.com
- lchltd.com
4,5
Uitstekend
903 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 90% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Chris delivered my new Polestar loaner…
Chris delivered my new Polestar loaner and he was brilliant. The car had been cleaned and had nearly full charge.
The staff on the phone were also most helpful.
5 november 2024
Review zonder uitnodiging
Antwoord van LCH
Good morning,
Thank you for your review based on your recent hire with us.
Our Customer Service team work extremely hard to provide exceptional service to every customer, so it is lovely to hear that you found your experience with them very helpful.
I am also happy to hear that your experience with Chris was such a positive one, our drivers always go the extra mile for our customers so I am glad this reflected in your experience with us. I will be sure to pass your kind comments onto both Chris and his manager.
Kind regards,
LCH
Paulo delivered hire car on time & did…
Paulo delivered hire car on time & did a great handover…fortunately I was stranded at very nice pub/restaurant so the pressure was off a little in terms of getting back on the road!!!
31 oktober 2024
Review zonder uitnodiging
Antwoord van LCH
Good morning,
Thank you for taking the time to leave us a review.
I hope the restaurant was enjoyable! I am very happy to hear that Paulo delivered such a great handover and that your experience with us here at LCH was such a positive one. I will pass your kind comments through to Paulo and his manager.
Kind regards,
LCH
Alex delivered the car and it was a…
Alex delivered the car and it was a pleasure interacting with him.
5 november 2024
Review zonder uitnodiging
Antwoord van LCH
Good morning,
Thank you for your review.
I know that Alex goes above and beyond for our customers and I am so happy to hear that you had a positive experience with him. I will be sure to pass your kind comments onto both Alex and his manager.
Kind regards,
LCH
Antwoord van LCH
Good morning,
Thank you for taking the time to leave us a review. I am happy to hear that you found the service you were provided with to be great, our teams work extremely hard to go the extra mile for each and every customer.
Kind regards,
LCH
Derek from LCH was fantastic
Derek from LCH was fantastic. We have had a Polestar dropped off whilst ours is in garage. Derek was very professional from start to finish
22 oktober 2024
Review zonder uitnodiging
Antwoord van LCH
Good morning,
Thank you for taking some time to provide us with a review, following on from the delivery of your Polestar replacement vehicle.
I am happy to hear that Derek has been such a help to you during this time, and will ensure that I pass on your kind comments to both Derek and his manager. I know that this will be appreciated by them.
Kind regards,
LCH
Great company easy to deal with prompt…
Great company easy to deal with prompt delivery James arrived early kept me fully informed throughout the morning.
31 oktober 2024
Review zonder uitnodiging
Antwoord van LCH
Good morning,
Thank you for taking the time to leave us a review.
I am happy to hear that this was a positive experience for you, and that James in particular has assisted you. I will be sure to pass your comments along to James and his manager, and I know that these will be greatly appreciated.
Kind regards,
LCH
Excellent
Excellent! Rob was really great, perfect communication and customer service, a really great guy!
30 oktober 2024
Review zonder uitnodiging
Antwoord van LCH
Good morning,
Thank you for your feedback regarding your recent hire with us.
I am so happy to see this was a positive experience for you, and that Rob was able to help you. I will pass on your very kind comments to Rob and his manager.
Kind regards,
LCH
Excellent service …
Excellent service from the office when arranging for the hire car. Courteous and exceptional service from James who met me at the car dealership to deliver the car. James kept me well informed as regards delivery of the car and he arrived right on time. Thank you.
30 oktober 2024
Review zonder uitnodiging
Antwoord van LCH
Good morning,
Thank you for taking the time to provide us with feedback following on from your recent experience with us.
I am very happy to hear that this was a positive experience for you, and thank you for your kind words about James. I will be sure to pass your feedback through to James and his manager, who I know will both be grateful.
Kind regards,
LCH
Exceptional company and Derek was superb
Excellent service from the office and from beginning to the end. Derek was truly exceptional. Rang me numerous times to confirm drop off time. Went through the paperwork and hand over very professionally and was very personable. Overall a great experience and I would highly recommend this company and Derek!
29 oktober 2024
Review zonder uitnodiging
Antwoord van LCH
Good afternoon,
Thank you for taking the time to provide us with feedback based on your hire with us. I am happy to hear you had such a positive experience with Derek, I will pass on your kind words to him.
Kind regards, LCH
Good communication and efficient service
Good communication and efficient service
29 oktober 2024
Review zonder uitnodiging
Antwoord van LCH
Good Afternoon,
Thank you for taking the time to leave the positive review on your hire experience with LCH. I am happy to hear that your experience was a positive one.
Kind regards, LCH
All worked well for the delivery
All process was straightforward. Tony C. was on time, very polite and explained everything very well. Thanks
29 oktober 2024
Review zonder uitnodiging
Antwoord van LCH
Good Afternoon,
Thank you for the positive feedback on your delivery experience with Tony. We are sure he will enjoy receiving your feedback, and will pass this onto him directly.
Kind regards, LCH
John was brilliant great customer…
John was brilliant great customer service
28 oktober 2024
Review zonder uitnodiging
Antwoord van LCH
Good afternoon,
Thank you for taking the time to provide us with feedback based on your hire with us. I am happy to hear you had such a positive experience with John, I will pass on your kind words to him.
Kind regards, LCH
Alex was very helpful
Alex was very helpful, prompt and friendly. He explained everything very clearly and professionally.
28 oktober 2024
Review zonder uitnodiging
Antwoord van LCH
Good afternoon,
Thank you for the positive feedback on your delivery experience with Alex. We are sure he will enjoy receiving your feedback, and will pass this onto him directly.
Kind regards, LCH
Very helpful and clear communications…
Very helpful and clear communications from both members of the team I dealt with - Gavin who delivered the replacement car and went over everything with me - & Francesca who dealt with all the admin. Made a stressful situation more bearable.
26 oktober 2024
Review zonder uitnodiging
Antwoord van LCH
Good afternoon,
Thank you for taking the time to leave us a review on your recent experience with us. We strive to go the extra mile for our customers and deliver a high standard of customer service, so I am happy to see that you felt the service you received was 5 star!
Kind regards, LCH
Antwoord van LCH
Good afternoon,
Thank you for taking the time to leave the positive review on your hire experience with LCH. I am happy to hear that your experience was a positive one.
Kind regards, LCH
BMW Assistance replacement
Got my replacement vehicle form LCH today and it’s a beautiful thing. Vehicle was immaculate and all the visible damage was already noted down on the spec sheet. Manjit made sure that I had everything I needed and identified a new piece of damage to a wheel that wasn’t already noted.
Great service all round
25 oktober 2024
Review zonder uitnodiging
Antwoord van LCH
Good afternoon,
Thank you for taking the time to leave us a review on your recent experience with us. We strive to go the extra mile for our customers and deliver a high standard of customer service, so I am happy to see that you felt the service you received was 5 star!
Kind regards, LCH
I was delivered a hire vehicle by Jamal…
I was delivered a hire vehicle by Jamal at LCH. Jamal from LCH arrived on time to deliver the hire vehicle and waited patiently as I was stuck in traffic. The service I received was very fast and professional.
24 oktober 2024
Review zonder uitnodiging
Antwoord van LCH
Good afternoon,
Thank you for the positive feedback on your delivery experience with Jamal. We are sure he will enjoy receiving your feedback, and will pass this onto him directly.
Kind regards, LCH
Outstanding service!
After changing the dates of requirement twice on LCH the representatives I dealt with were both professional and patient with all the requirements I requested. I dealt mainly with Keah who was fab but also Natasha and Sheleeca, all of whom provided excellent service and were a credit to the company. The vehicle was delivered on time and in A1 condition. Para, who delivered the vehicle took obvious pride in presenting a pristine car to a client. I was very grateful.
21 oktober 2024
Review zonder uitnodiging
Antwoord van LCH
Good afternoon,
Thank you for taking the time to provide feedback based on your recent experience with us. Our customer service and transport teams strive to ensure that they work with our customers to streamline the hiring process and that all availability is explored to offer our customers the most appropriate vehicles. I am happy to see that this has been reflected throughout the course of your hire.
Kind regards, LCH
Got my replacement vehicle collected…
Got my replacement vehicle collected AND a new one dropped off on Saturday afternoon. Tony C has been nothing but processional, courteous and helpful throughout the process. He even offered to help the mrs unload the car that was being collected. Truly above and beyond service. Many thanks.
19 oktober 2024
Review zonder uitnodiging
Antwoord van LCH
Good afternoon,
Thank you for taking the time to leave us a review on your recent experience with us. All of our teams work hard to ensure that the hiring process is as smooth as possible, and our Transport team work tirelessly to plan the logistics of each and every delivery, to suit each individual customer's needs. I am happy to see that this has reflected in your experience.
Kind regards, LCH
Effective communication
Liaising with LCH and their driver Robert C hast been a very pleasant experience. They have communicated and reached to me throughout. Keeping me posted of any new development with the car and estimated arrival time. The car was spotless and practically new. They’ve made the process so simple and hassle free. Would strongly recommend.
20 oktober 2024
Review zonder uitnodiging
Antwoord van LCH
Good afternoon,
Thank you for taking the time to leave us a review on your recent hire with us. I am happy to see that you felt the service you received was 5 star - our teams work hard to keep the process as smooth as possible for our customers and it is great to see that this has been reflected in your experience with us.
Kind regards, LCH
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