Thanks to Gavin, my day well, Car dropped off early as needed so I could get on with my day. Brilliant attention to detail by Gavin who clearly understands how to treat a customer and totally upfront... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Professional, personal, friendly service - my car was delivered by the excellent Ally today, who called en route to give me up to date times. Would highly recommend
Bedrijf heeft geantwoord
It took a few days for a suitable vehicle to be sourced, but all the communication with the agents on the phone to Alex who delivered the vehicle was excellent. Very profesional service.
Bedrijf heeft geantwoord
LCH have been exceptionally professional throughout the entire process from organising and delivering the loan car. Peter delivered the car on time and was fantastic! Very knowledgeable and friend... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Who are we? We are LCH – one of the most well-respected providers of luxury cars in the UK. What do we do? We deliver bespoke luxury hire, replacement and management services for chauffeur and private hire businesses, manufacturers, dealerships and insurance companies. Why choose us? Our approach is personal. We work with you to deliver a service that fulfils even your most specific requirements, so that you and your customers can enjoy the perfect luxury car experience at every step of the journey.
Contactgegevens
390 Centennial Park, Centennial Avenue, WD6 3TJ, Elstree, Verenigd Koninkrijk
- 03458901000
- info@lchltd.com
- lchltd.com
4,6
Uitstekend
865 reviews
Heeft 72% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I was delivered a hire vehicle by Jamal…
I was delivered a hire vehicle by Jamal at LCH. Jamal from LCH arrived on time to deliver the hire vehicle and waited patiently as I was stuck in traffic. The service I received was very fast and professional.
24 oktober 2024
Review zonder uitnodiging
Antwoord van LCH
Good afternoon,
Thank you for the positive feedback on your delivery experience with Jamal. We are sure he will enjoy receiving your feedback, and will pass this onto him directly.
Kind regards, LCH
Outstanding service!
After changing the dates of requirement twice on LCH the representatives I dealt with were both professional and patient with all the requirements I requested. I dealt mainly with Keah who was fab but also Natasha and Sheleeca, all of whom provided excellent service and were a credit to the company. The vehicle was delivered on time and in A1 condition. Para, who delivered the vehicle took obvious pride in presenting a pristine car to a client. I was very grateful.
21 oktober 2024
Review zonder uitnodiging
Antwoord van LCH
Good afternoon,
Thank you for taking the time to provide feedback based on your recent experience with us. Our customer service and transport teams strive to ensure that they work with our customers to streamline the hiring process and that all availability is explored to offer our customers the most appropriate vehicles. I am happy to see that this has been reflected throughout the course of your hire.
Kind regards, LCH
Got my replacement vehicle collected…
Got my replacement vehicle collected AND a new one dropped off on Saturday afternoon. Tony C has been nothing but processional, courteous and helpful throughout the process. He even offered to help the mrs unload the car that was being collected. Truly above and beyond service. Many thanks.
19 oktober 2024
Review zonder uitnodiging
Antwoord van LCH
Good afternoon,
Thank you for taking the time to leave us a review on your recent experience with us. All of our teams work hard to ensure that the hiring process is as smooth as possible, and our Transport team work tirelessly to plan the logistics of each and every delivery, to suit each individual customer's needs. I am happy to see that this has reflected in your experience.
Kind regards, LCH
Effective communication
Liaising with LCH and their driver Robert C hast been a very pleasant experience. They have communicated and reached to me throughout. Keeping me posted of any new development with the car and estimated arrival time. The car was spotless and practically new. They’ve made the process so simple and hassle free. Would strongly recommend.
20 oktober 2024
Review zonder uitnodiging
Antwoord van LCH
Good afternoon,
Thank you for taking the time to leave us a review on your recent hire with us. I am happy to see that you felt the service you received was 5 star - our teams work hard to keep the process as smooth as possible for our customers and it is great to see that this has been reflected in your experience with us.
Kind regards, LCH
Excellent service
Excellent service. Vehicle arrived right on time. Company were very efficient in arranging drop of time and gathering my information to enable me to just collect the vehicle and go.
16 oktober 2024
Review zonder uitnodiging
Antwoord van LCH
Good afternoon,
Thank you for taking the time to leave us a review of your recent experience with us. We always strive to deliver exceptional service and I am delighted to see that you felt the service you received was 5 star.
Kind regards, LCH
Great experience with LCH…the driver…
Great experience with LCH…the driver (Tony C) was punctual and professional..good service overall
19 oktober 2024
Review zonder uitnodiging
Antwoord van LCH
Good afternoon,
Thank you for taking the time to leave us a review on your recent experience with us. We strive to go the extra mile for our customers and deliver a high standard of customer service, so I am happy to see that you felt the service you received was 5 star!
Kind regards, LCH
Para delivered my X6
Para delivered my X6. He was extremely courteous, professional and punctual.
Many thanks
17 oktober 2024
Review zonder uitnodiging
Antwoord van LCH
Good afternoon,
Thank you for taking the time to provide us with feedback based on your hire with us. I am happy to hear you had such a positive experience with Para, I will pass on your kind words to him.
Kind regards, LCH
A very courteous and easy handover from…
A very courteous and easy handover from Karol, with Lianne going above and beyond from the Office, too.
Thank You 🙏🏼
18 oktober 2024
Review zonder uitnodiging
Antwoord van LCH
Good afternoon,
Thank you for taking the time to leave us a review of your recent experience with us. I am happy to see that you felt the service provided was a 5 star service - this is what we always aim to provide and am happy it has been reflected in your experience.
Kind regards, LCH
Gavin delivered me a car today
Gavin delivered me a car today. He was extremely polite, friendly and knowledgeable. The car is in perfect condition. Excellent service. Highly recommended.
18 oktober 2024
Review zonder uitnodiging
Antwoord van LCH
Good afternoon,
Thank you for taking the time to leave us a review of your recent experience with us. We always strive to deliver exceptional service and I am delighted to see that you felt the service you received was 5 star.
Kind regards, LCH
LCH is not just the best car rental but…
LCH is not just the best car rental but also has got the best team of professionals: fast and reliable. Mr Andrew even change the course of my car delivery to attend my needs. Top man. Jean was so attencious over the phone. Will defo use again
17 oktober 2024
Review zonder uitnodiging
Antwoord van LCH
Good afternoon,
Thank you for taking the time to provide us with feedback based on your recent experience with us. We strive to deliver exceptional customer service at all times and I am delighted to see that this was reflected in your experience with Andrew. I will ensure that your kind words are passed through to Andrew.
Kind regards, LCH
Licence to print money!
I was charged for a scuffed alloy which I tried to dispute. However, there was a lack of evidence as, in their words, I didn’t take a video or photos when the car was delivered. On delivery the driver said ‘don’t worry about little marks or scratches’ and ‘we’re only bothered about scratches down to the metal work’ which gave some me some comfort. I did find a few marks which I asked to be recorded on the paperwork but I didn’t get on my hands and knees to inspect each alloy in detail - as I should have! I was given a false sense of security by the delivery driver and that when they collect the same process would be done. However, the collection driver was far more thorough - he found lots of marks including a chipped windscreen and minor scuff on the rear alloy.
There seems to be a lack of consistency in the assessment of the vehicles and Quality Assurance process needs to be improved. They already have your card details so they decide and charge you without any approval. From reading similar reviews it seems others have been caught out by this tactic. I won’t be using this company again.
9 oktober 2024
Review zonder uitnodiging
Antwoord van LCH
Good morning,
Thank you for taking the time to provide us with feedback on your hire experience with LCH. I am sorry to see that your experience has not been to the standard that we strive to provide.
From the details provided, I have been unable to locate your booking so would not be able to respond in full to your specific concerns. However, in generalised terms, upon delivery both the driver and customer would do a walk round of the vehicle to note any pre-existing damage. This is then noted in your delivery agreement which is signed at the point of handover.
On collection of the hire vehicle, our driver would then inspect the vehicle for any new damage only, and this is noted on the collection agreement. Our Fleet Quality Controller then reviews damage and if this is chargeable, an invoice is raised accordingly and works carried out to repair the vehicle.
Our drivers should be maintaining a consistent approach when inspecting vehicles at both delivery and collection, so I am sorry to hear that you do not feel that this has been applied for your hire. I will pass your comments onto our Transport team, for feedback to be provided to our drivers. I am also happy to discuss this further with you if you would like, our Customer Service contact number is 0345 890 1000. We would then be able to look into the specifics of your booking.
Again, thank you for taking the time to leave us a review. We value customer feedback even when this is a less than satisfactory experience and all feedback is taken on board, as it gives us the opportunity to improve the service we provide.
Kind regards,
LCH
Great service from Manjit
Great service from Manjit. Very thorough car handover and delivered bang on time.
17 oktober 2024
Review zonder uitnodiging
Antwoord van LCH
Good afternoon,
Thank you for taking the time to leave the positive review on your hire experience with LCH. We strive to deliver exceptional service and I am very happy to hear that your experience was such a positive one.
Kind regards, LCH
Steven was brilliant impeccable…
Steven was brilliant impeccable handover and 1st class service
16 oktober 2024
Review zonder uitnodiging
Antwoord van LCH
Good afternoon,
Thank you for taking the time to leave us a review of your recent experience with us. We always strive to deliver exceptional service and I am delighted to see that you felt the service you received was 5 star.
Kind regards, LCH
Paul Warner delivered me a courtesy…
Paul Warner delivered me a courtesy car, he was there before I got there. Car was clean, everything was nice and simple. Can’t recommend enough
16 oktober 2024
Review zonder uitnodiging
Antwoord van LCH
Good afternoon,
Thank you for taking the time to provide us with feedback based on your hire with us. I am happy to hear you had such a positive experience with Paul, I will pass on your kind words to him.
Kind regards, LCH
Antwoord van LCH
Good afternoon,
Thank you for the positive feedback on your delivery experience with Dave. We are sure he will enjoy receiving your feedback, and will pass this onto him directly.
Kind regards, LCH
Staff Great, service fantastic but why is there a cost on BMW cover.
Very easy experience and fast turnaround kind of the car. John R dropped the car off and ver accommodating and easy to talk to. I understand companies have to charge if the car is damaged but 500 excess is expensive as is the option of 15 pound a day for it to be 50. This service should be in the cover of BMW with no cost to the customer at all.
16 oktober 2024
Review zonder uitnodiging
Antwoord van LCH
Good afternoon,
Thank you for your positive feedback on your hire experience with us. I shall definitely be passing the feedback on to our team involved in your hire.
Kind Regards, LCH
Massively complicated way of getting a…
Massively complicated way of getting a hire car. Husband very annoyed. Got it eventually and the guy who delivered it was brilliant.
14 oktober 2024
Review zonder uitnodiging
Antwoord van LCH
Good afternoon,
Thank you for taking the time to provide us with feedback based on your recent experience with us, and I am sorry to see that both your husband and you felt frustrated by the delivery arrangements of the vehicle.
I can see that our Customer Service Team Leader took ownership of your booking to prevent any further issues arising, and to take the time to explain to you why we need certain things in place ahead of delivery.
I am however very happy to see that the driver did such a brilliant job with the delivery, and I hope this went some way to make up for the frustrations experienced beforehand.
If you would like to discuss this further, please do feel free to reach out to us.
Kind regards,
LCH
Excellent Service
Courtesy car arranged with LCH via BMW Assist. Andrew B delivered the car in great condition. Andrew was very friendly and helpful with a pre-call before delivery. Would recommend.
11 oktober 2024
Review zonder uitnodiging
Antwoord van LCH
Good afternoon, thank you for taking the time to provide us with feedback based on your hire with us. I am happy to hear you had such a positive experience with Andrew, I will pass on your kind words to him. Kind regards, LCH
Really good service and car!
They contacted on the instructions of BMW UK. Unlike BMW UK, they're very efficient and respond very quickly. They provided a very nice car delivered by a very polite gentleman.
10 oktober 2024
Review zonder uitnodiging
Antwoord van LCH
Good afternoon, thank you for your positive feedback on your hire experience with us. I shall definitely be passing the feedback on to our team involved in your hire. Kind Regards, LCH
Efficient courtesy car delivery
Courtesy car arranged with LCH via BMW Assist. Delivered by Paulo this morning - car is in great condition and Paulo was very friendly and helpful. Communication from LCH office was also very efficient.
10 oktober 2024
Review zonder uitnodiging
Antwoord van LCH
Good Afternoon, Thank you for the positive feedback on your delivery experience with Paulo. We are sure he will enjoy receiving your feedback, and will pass this onto him directly. Kind regards, LCH
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