1ST LOCATE UK LIMITED Reviews 

I have been dealing with this company over a debt that isn't even mine relating to an outstanding electricity bill for March - June 2020 for the previous owner of the house I bought at the end of June 2020. The bill isn't even in anybody's name, just 'Homeowner'. They have just started contacting me 6 years later. I sent them all I have as it was 6 years ago and I sold the property and after a couple of years got rid of all the paperwork. They have no proof that this bill is mine and I can't understand why, 6 years later, they come after the next owner of the house. I am disgusted with this company and have told them I won't be paying this bill but they don't seem to want to listen or look at the information I've already sent them. I am out of the country right now and don't want this hanging over me so I said I'd look to see if I had anything when I got home. I don't think I have anything now but I will not accept responsibility if I can't prove this after this long. Very frustrated and annoyed with these people.

Not going to pretend I was thrilled to hear from a debt collector, nobody is. But credit where it's due: LCSDR made the process of actually resolving things far less painful than I expected. Setting up a payment plan was quick and straightforward on the website, no runaround, no endless hold music, no getting passed between departments. I could just settle on terms that worked for me.

More companies in this space should take notes. Being contacted about a debt is stressful enough without the process itself being an additional headache. LCSDR didn't add to that, they made it easy to just deal with it and move on.

Have emailed them FOUR times and they have ignored me every, single time! Awful, awful company

Edit: the company response gives an email address for me to contact. This is the EXACT SAME email address that has been ignoring me. Pure incompetence.

LCS were given my mobile number in error by Thames Water regarding an unpaid bill. I sorted the issue with Thames Water and informed LCS via several emails but they have not acknowledged the error. I have blocked their number and hope I don't hear any more from them.

Update: LCS have now informed me that they have updated their records. Thank you.

This company operate under the banner of LCS as a debt collection firm, and their practices are absolutely shocking, even when, as is the case for me you are not in any way connected to the firm they are working for or the debt in question.
I have received two letters from them regarding the same matter now and despite my attempts to resolve and remove me from their systems and files, and importantly their repeated assurances they had done so, just today I have received yet another demand for money re the exact same case…….again this being a case that I am not connected with in any way at all!!!!
Their customer service is shocking but their ineptitude, rudeness and broken promises and practices leave little to be desired.
I have complained previously which was ignored and have done so again and also in the process with the Financial Ombudsman Service to ensure they feel the same level of inconvenience and stress their practices put on innocent and unconnected people.

In reply to the response from LCS/1st Locate below - if you’d bothered to check your records you’d see I’ve already reached out again via phone and email yesterday and despite you promising a phone call…..guess what…..zero attempt to do so; I’m not at all surprised!
I don’t hold much hope for a meaningful reply but I shall endeavour in the same way you seem to do with me, who for the purposes of all those reading this, is unconnected in any way to the case you are harassing me regarding. I want a reply to the complaint and will add that to the FOS complaint and shortly ICO one too. I’ve also contacted Leep Utilities too and stressed how shocking your behaviour and practices are.
I am not the only one to have the same experience so suggest you take a good look in the mirror regarding what you do and most importantly HOW you do it!

Update 26/08/2026 - yet another unsolicited and incorrect in every way letter received today; this being the third such letter now! Not one pertains to me in any way at all and as above, despite their assurances and promises, the only thing they seem good at is sending such letters. What they are not good at is delivering on their promises, whether they be written or verbal. To date I have received nothing pertaining to my complaints, no returned and promised callbacks, my details removed from their systems, them leave me alone……..NOTHING!
An absolutely shocking and distressing experience at the hands of this firm.
I expect they’ll leave another cut and paste response below which tells you everything you need to know.

Absolutely disgusting and abhorrent company who chase and threaten and chase and threaten more to receive money if it’s even 1 day late or in my case half a day late, yet when they take money from me after closing my account it has taken and will have taken me 3 weeks to receive a refund from them of which it will be via cheque not transfer. Companies like this with tactics and morals like they have should be closed or investigated because it’s simply unacceptable.

Had a call with a

Received a call earlier today regarding a ID Mobile contract which I don’t have, They did however address me by the correct name, They asked for my address which I gave and they said it doesn’t match what they have, Then informed me to contact Report Fraud, Obtain a reference number and give it to LCS, I don’t owe a Debt, Why should I run around calling people.

Would advise to never pay your debt to this company they illegally add additional charges to your debt without telling you . A debt collection agency cannot add additional charges to the debt without telling you in writing why the extra charge has been added. They added £20 to a debt I have with OVO and have kept harassing I have told them numerous times to stop harassing and to remove my personal information I will deal with the debt with OVO directly

SO TODAY AT 23.45 22/08/2026 ANOTHER PAYMENT HAS GONE OUT this site and company. they closed my account and have been taking payments randomly. different dates and one was may one is just now... so if it was not a scam company surely it would of took a june payment right?

no email agreement nothing. now i have to ring my bank get my child benefit back as they took it. and take the payments off. im also seeking legal advice as they contacted me last in march and ive tried to login and no details nothing. but there taking payments.. its states 1stlocate T/A LCS. one on 25 may and on payment at 00.00 20/07/2026 frauds they are..

Blatantly just begging people for money at this point lol. Tried to say I had a debt with British Gas, I don’t pay bills I live with parents. They also got the address wrong 🤣🤣🤣

Been getting calls and texts (no emails so far) for utility matter asking to pay some debt. I am with the said company with never any disagreement and a significant credit balance. God knows why they are fishing.

I have not owned the property for 8 years. A quick check of land registry would tell you who actually does. Neither email worked. What a dreadful system!

Doesn't abide by uk law
Harass people, gets names wrong, refuses to accept removed rights of access
Refuses to remove personal details
Continues harassment

Very dangerous underhand company

These fools incorrectly supplied the details of my wife and I to British Gas for an unpaid debt that wasn't even ours, Trying to get these incompetent idiots to put right their mistakes is an absolute nightmare. They use an AI automated email system which just simply rejects anything they see as "closed" [i.e. where they have passed the file back to their client with incorrect details!!], and even when you receive "read" receipts from specific people and complain, they send out an unnamed and unsigned cut and past blah blah blah letter. Scum of the earth. I have just raised a written complaint about them with CSA, the regulator for parasite companies like this.

Had a phone call from LCS on behalf of octopus energy, my tenant had not paid there energy bill, it had been transferred in to my name, spoke to Paul who helped from start to finish and reassured me that everything was going to be ok, managed to send in the documents and resolve the matter, Paul was outstanding noticed my needs and by the end of the call I felt very calm and assured the situation has been resolved.
If anyone receives a call from these guys just take time out to answer there questions and you will be surprised.

Would give lower if possible
Keep receiving threatening letters from Rebecca carter regarding a bill that’s already paid with online banking sent as proof she still continues to hound me not only is she sending the letters to my neighbour she’s constantly contacting my child on her mobile not mine. Extremely worrying that a company would target a minor.
I’ll await for you to start knocking on my door please send Rebecca. As a mum I don’t take kindly to anyone abusing there position with my children sick woman
Edit
After the reply to email them I absolutely don’t think so you email me every day your fully aware of this you’ve investigated more then once then claim I’ve not raised it

Can't give a zero. Awful service. Awful people. Rang to get some details on behalf of someone. Didn't ask for anything just wanted them to send a copy of the alleged bills to the "account holder." Computer says no, no supervisor or manager (no surprise). if you're protecting a customer fair enough, but with the same details I manage to log on on-line, request the information and while there raise a complaint, complete a Subject Access Request and all ready now to go to he FCA for a troublesome complaint. A day's work for someone just because they couldn't think.
Update. Had the usual please contact us with your reference etc. they had all that before but couldn’t be bothered to listen. Reporting to the FCA I doubt they will take any significant action but it will be costly for this bunch of charlatans. Did you know that the FCA charges firms for the complaints against it so make the most of it.

Terrible customer service and record keeping. They send letters every year, after sending them evidence and calling them I did not own the property during this time, they say “don’t worry we won’t send anymore.”
Again 5th in a row having to spend hours dealing with them and only this year an actual complaint was responded to. After 5 years.
But again it’s just sorry take it up elsewhere.
Every call is sorry we won’t do this again. They blindly send out letter without checking pure scammers.

LCS are appalling. I'm a landlord (one of the good ones!) and LCS were chasing me for a tenant's unpaid energy debt, saying that I'm the property owner, therefore responsible. Have they rewritten the law?! They didn't ask anything about the tenancy. Landlords are NOT liable when tenancy agreement in place. They tried to make me agree to a phone statement, admitting liability. No idea how they got my mobile number. Aggressive and persistent and they don't listen. I have full property management with an excellent agent who I keep referring them to. Apparently there is no debt and the void period paid for. Do not put up or believe with their spiel, just hang up and block their number. Shocking company. I didn't even want to put 1 star