LCS Reviews 

BEWARE: This LCS is a scammer's "remote working from home scammers" every time some useless agent picks up the phone, with the voice like he just woke up.They email me like a Bot, but never explain the issue. I nearly fell for it. I did research of it, they pretend to be another company but they're not, they operate under a different phone operator based in Canada that changed their trading name 5 times.

My mum received a letter for my dead brother - I called them and instead of taking me through a bereavement process the lady who answered went through an accusatory line of questioning which included her asking if my Dad was also called John, which he was; I explained he had no link with the property concerned, she claimed she could only see that one John had passed - in some form of awful gotcha moment where she put 2 + 2 together and got 5 but in the most inappropriate and insensitive way, simply unbelievable. I am awaiting a response to my complaint. I am so angry. Not good.

Debt sent through which was the previous home owners issue, fair enough. But I've had to repeatedly tell them plus different forms to get this sorted. Not an easy process

If you are leaving a review regarding LCS who are a debt collection agency, look up “1st Locate UK Limited” instead as they are the correct company and not this one I believe.

Really helpful - bill not paid by tenants - forwarded to me - gentleman was understanding and polite.

What a waste of time!

The level of communication is unbelievable. You receive a missed call from them, then when you ring them back, they ask why you're calling!

Please read the notes on the account before contacting me, rather than making me go through everything again.

These fools supplied incorrect information about me, trying to get them to correct it is like pulling teeth. Every response is a cut and paste job, every response from a generic em address or department with no individual taking responsibility. Hopefully the idiots that work here will be among the first to lose their jobs when AI takes over and they'll all end up cleaning toilets or homeless and begging on the streets.

Still sending threatening letters after already making them aware I had no association with the debt. After ringing in frustration, the staff member on the phone basically told me he wasn’t paid enough to take my sh*t. I kindly told him he probably shouldn’t be working for such a company. He then put down the phone.

Like many others I am receiving emails suggesting I contact them regarding an energy account with OVO.
I actually did have an account with OVO which closed 6 months ago and was in credit every day that it was open.
OVO have confirmed the above but then say to simply ignore these clowns from LCS.
This is not good enough and I have raised complaints.

Avoid this company if you value your privacy and expect professional conduct they have poor communication and breach GDPR I am taking legal action against them

This company tried to bill me for a property I do not own, on behalf of Octopus Energy. It took several attempts to get this into their heads, and I was preparing to take legal action when they removed me from their accounts, without any apology for the inconvenience caused. I informed Octopus Energy who acknowledged they had no record of me having any account with them.

DISGRACEFUL. These companies are allowed to threaten and jeopardise people's credit ratings, and there seems to be no recourse.

This has been going on for years and has resurfaced again today after going silent for over a year.

LCS are chasing money for an account that does not exist. CUCKOO BROAD BAND confirmed I do not and never have had an account with them.
LCS have failed to provide ANY proof of debt, account number or invoices
The company continue to confirm CUCKOO BROADBAND I do not have an account with them
(Which is correct, I never have an account with Cuckoo Broadband)

I was made bankrupt In 2023. Since then they are the ONLY COMPANY to keep harassing me for accounts that were dealt with by the bankruptcy. Constant phone calls, off landlines and mobile numbers, constant emails, about 1 a week. Reported to financial ombudsman

The people who work for this company seem to be trained in aggression and rudeness. They push your patience to the point where it's difficult not to lose your cool. The level of disorganisation is unbelievable, you'll have 5 different people emailing you demanding documents you've already sent, and when you call to resolve the issue, they constantly interrupt and refuse to let you speak. Its either their way or nothing!

I'm giving them 1 star only because there isn't an option to give ZERO. This has been one of the most frustrating customer service experiences I've ever had.

Absolutely awful experience. This is one of the worst companies I have ever had to deal with. The communication was intimidating, unhelpful, and completely lacking in professionalism. Rather than treating people with respect, I felt they relied on pressure and unnecessary stress.

Customer service was dismissive whenever I tried to resolve matters, leaving me feeling ignored and frustrated. Based on my experience, I would never recommend this company to anyone. If you have to deal with them, keep records of every conversation and know your rights.

A truly terrible experience from start to finish.

They want a fight they've got one

Chose to harass me over water bill and ignored my removing their rights of access.
Refused to stop contacting me yet dont like my replies
😆 bully the bully!!

Very rude staff members on calls very rude lady on call to me yesterday said i was being rude because i did not like her being rude to be i said I’d reported her she said go ahead so I’ve reported her to ombudsman. Tesco mobile sent lcs the Same account I sent back to them a year ago so what’s the point in sending the same account to lcs wen Tesco mobile knows am going to ask lcs to send it back every time plus i said I want no dealings with them because of very rude members of staff and mangers with lcs are allways in 7 hour meetings never call you back I will be calling Tesco mobile my self today and I’ll be reporting lcs to them as well and I’ll be telling Tesco mobile send it to any other debt collection company but them and I set up payment plan no problem I’ve left very bad feedback about lcs to the ombudsman to.

You are asking what went wrong ? And i am asking you what went right ?? This company appears t be scammers. I paid them in full in April 2026. It is now 26th May2026. They CLAIM the payment has not been done, although I have my bank statement to prove this to them, but still they are continuing to harass me almost on a daily basis. They are unhelpful, rude and belligerent and don't want to help. Next step is to take legal advise.

Having been chased repeatedly by LCS (a subsidiary of this bunch of amateurs), I have given them 48 hours to remove my name from their records or face a report to both the FOS and the ICO for holding my details on their system, unjustifiably so. The debt that they are chasing me is for the previous occupant for a period before I owned the property. They will be able to verify this quite easily but laziness and sending threatening letters to try to intimidate people into paying a debt which isn't theirs, is easier. I suppose if you pay peanuts, you get monkeys...

Nothing short of harassment from this company over a missed NI/PAYE payment to HMRC from my SME limited company; it was a genuine administrative error which I have now resolved. LCS does not check with HMRC if the debt has been paid; they just keep harassing you.