LEAD Conveyancing Reviews 1.170

Dana is excellent to deal with, she showed patience and professionalism.

I had the pleasure of dealing with Ivan as my conveyancer during the purchase of my home earlier this year and I cannot recommend him highly enough! He communicated proactively throughout the process and made me feel at ease, which was not easy as I had committed to a 30 day settlement.
The team at Lead Conveyancing are professional, fast, experienced and friendly. You can see they are all specialists in their roles.
The setup is perfect, processes work and customer experience is at the forefront of everything they do.
They are a breath of fresh air in this space!

Throughout the sales process Lead was always available and very prompt with communications. Our experience with the buyers and the buyers solicitors was stressful at times with delays and some weird takes on the property, Lead (Menard) was there for us and acted in out best jnterest.

The experience with Lead Conveancing Loganholme was marked by poor communication and misinformation, with staff not available (especially the lawyer with carriage of the file) when needed. The paralegal assigned to the file was allocated too many files to be of any assistance to mine. She spelled my name wrong four times in separate emails, routinely provided false information and was rarely available to answer any questions I had. Terrible experience all round.

Unethical and intimidating conduct — beware.
I requested an online quote from Lead Conveyancing but clearly stated by email that I had not engaged them to act for me. No costs agreement was signed and no work was authorised. Despite this, they’ve continued sending invoices — including “termination fees” — for services that were never provided.
Now I’m receiving repeated invoices under the same number with new descriptions and warnings about late fees, even though I never hired them. Attempts to call the 1800 number reach an offshore call centre that cannot connect you with anyone in Australia.
This company presents itself as an Australian legal firm, but there’s no way to speak to a licensed conveyancer or manager locally. It feels misleading, unethical, and intimidating.
I’ve lodged a complaint with the Queensland Legal Services Commission and strongly urge others to read reviews before engaging this business.
EDIT TO RESPONSE TO LEAD.....Updated Reply

Thank you for your response.

I would like to clarify again that I did not engage your firm to act on my behalf.
No costs agreement was ever signed, no authority to act was given, and no conveyancing work was requested or authorised by me at any stage.

The property contract was terminated by the vendor on 22 October 2025. I notified your office on 22 October and again on 24 October that I would not be proceeding and would not be engaging your services. Despite this even though there was no retainer in place and no legal advice or work was provided to me.
Additionally, Lead Conveyancing recently emailed me stating that the fees would be waived only if I removed my review, which I found highly inappropriate and concerning.
Your statement that I “accepted the quote” is incorrect. Requesting or receiving a quote is not a legally binding engagement, and in the absence of a signed costs agreement or instructions to proceed, no retainer existed.
At this stage, my position remains unchanged:
I do not owe your firm any fees, and I request written confirmation that all invoices have been withdrawn and that no further invoices will be issued.
I will not be discussing this by phone, as I require a written record of all communication.
Please respond in writing confirming this matter is closed.

Jessie Carter did a fantastic job, she was so responsive and helpful! Highly recommend her and the team at Lead Conveyancing! Really happy with the service I received!

Happy returned customer of Lead for the 3rd time. Working with Jesi was such an easy and pleasant experience. She would answer all questions and return calls even after hours. Highly recommend them.

Heather, the conveyancer, retained $1,000 because they failed to organize a water meter reading for the settlement on October 23. We still don't have the remaining $600.00 returned to us, and now it is November 3.

Good experience!
Dana from the Perth office was a thorough professional. She was knowledgeable, ready to answer any questions and helped ease the process involved with the purchase and settlement of the property. Definitely recommend her services.

I’m very grateful for the support from LEAD Conveyancing and would definitely recommend them! 🙏😊

A special thanks to Tracy, who was absolutely fantastic throughout the whole process. As this was our first property purchase, we naturally had a lot of questions and felt a bit stressed at the beginning.

But Tracy was always calm, patient, and extremely helpful. She answered every call and explained everything clearly, step by step, which made the entire experience smooth and stress-free.

Thanks again to LEAD Conveyancing for making our first home-buying journey so easy!

Tracy has been great to deal with. Has excellent communication skills and easy to deal with. Always accommodating any issues and efficient in dealing with changes.

LEAD Conveyancing are amazing, Chintan & Trinh are very knowledgeable and great at thoroughly explaining things.
We mostly dealt with Tracy who was FANTASTIC. Great communication, always went above and beyond and really put us at ease. We wouldn’t hesitate to go with Tracy/LEAD again for any future sales/purchases and highly recommend this company.

We want to say a big thank you to LEAD Conveyancing for making our first home buying experience so smooth.
A very special thanks to Tracy, honestly, she was amazing!
It was our first time buying a property, so we had a lot of questions and a bit of stress in the beginning. But Tracy was always calm, patient, and super helpful. Every time we called, she picked up and explained everything clearly and step-by-step. She really made the whole process easy and stress-free for us.
definitely recommend LEAD conveyancing 🙏😊

So. I am pretty sure my last review was disappeared. Trinh Thai personally emailed me and asked me to remove my bad reviews on different platforms. She also asked the same of my husband but she was emailing the wrong address because that is just how bad these people are at their jobs.

Purchasing a home through LEAD Conveyancing was an extremely painful and horrific experience. They messed things up every step of the way and the communication was extremely bad from multiple paralegals from day one to settlement.

Do yourself a favour and never ever deal with LEAD Conveyancing.

Edit to respond::

Thanks Trinh and team. We got our $100 discount for missed communications awhile ago, before the purchase was finalised. Im not sure why my previous reviews were not public for awhile. I'm pretty sure I can only make one review per verified platform. Maybe this was the only one that wasn't made public for over a month?

If I did make multiple bad reviews on the same platform, I do apologise. But like I said in various email exchanges, no I won't remove an honest review just because someone eventually signed off on our home purchase. That did not "make things right". I still think it was a really bad service for more reasons than I have time to explain.

Clear prompt communication, easily reachable team. I've bought and sold multiple properties. Our experience with our paralegal Menard Devine has been by far the best. Would not hesitate to use their service again.

Jesi was fantastic! She talked me through every step of the process with the sale of my property. Great service. Would definitely use lead conveyancing again.

Had a great experience with Jessie during my recent investment property purchase.
She was super responsive, kept me in the loop the whole way, and made the process feel stress-free. Everything was handled professionally, and she was happy to answer all my questions—no matter how small. Would definitely recommend Jessie to anyone looking for reliable conveyancing support, especially for investment deals.
Thanks again Jessie!

We had Fel during our purchase and would 100% use him again and recommended him to anyone :)