I ordered two glazed paired doors and a door pair maker strip and they look fantastic together. Ordering them online was a breeze and when I went to collect them at the Hartlepool hub ,the lads ther... Toon meer
Bedrijf heeft geantwoord
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Products are good quality and competitively priced - however, delivery is poor. Website states products will arrive in X days. After said days, call CS only to be told they haven’t been shipped yet be... Toon meer
Bedrijf heeft geantwoord
Always offer me great prices, my account guy Stuart helps me out when I need stuff sorting and doesn’t try and constantly sell me things like other well known companies. Probably deserves a bonus. Ove... Toon meer
Bedrijf heeft geantwoord
Great people very helpful and friendly, and i am over the moon with the products. I was a bit sceptical as the prices were very competitive. However the quality of doors and the composite garage doors... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over leadertrade.com
Geschreven door het bedrijf
Leader Trade is a leading distributor of high quality products for the home and trade.
We strive to bring new products and innovative designs to the UK market first, and why our unmatched service is welcomed all around the UK. At the very heart of Leader Trade's business, is our long-term business partnerships with global product manufacturers and importers. We work with some of the biggest global brands, to ensure that our products offer the very best in quality materials - while offering unique features and sustainability. If you want a supplier that offers great products at the UK's best prices – why not contact us today.
Geschreven door het bedrijf
- 🏠 100's of new items added every month
- 💷 The UK's lowest trade prices
- 📱 Shop via desktop tablet & mobile
- 💖 Trade account benefits available
- 🗺️ We ship to the whole of the UK
- 🚚 VIP delivery from £29
- 🦮 Expert help & advice available
Contactgegevens
103 Whitby Street South, TS24 7LH, Hartlepool, Verenigd Koninkrijk
- 01429241270
- help@leadertrade.com
- leadertrade.com
4,1
Goed
906 reviews
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They gave me half of order with…
They gave me half of order with assurance 2nd order will be same colour. two times called for 2nd order they change the date of delivery and my work in progress on hault. they do not have delivery date. on 3rd call they said they are not sure if they will get more stock of same item. I have already got half of the house installed different way hoping to get the same colour down the line. now they are not even sure if they are getting more of same colour tiles.
29 april 2025
Review zonder uitnodiging
Antwoord van leadertrade.com
Thank you for taking the time to share your feedback, and please accept our sincere apologies for the inconvenience you've experienced.
We understand how frustrating it must be to have your project delayed and your plans disrupted due to the uncertainty around stock availability and changing delivery dates. This is certainly not the experience we aim to provide.
Regrettably, supply chain issues can occasionally impact the consistency and availability of specific products, including tile colours. However, we take full responsibility for the miscommunication and the delays you’ve encountered. We are actively working with our supplier to confirm whether more stock of the same colour tiles will become available, and we will keep you updated as soon as we have definitive information.
Please know that your concerns have been escalated to our management team, and we are reviewing the situation thoroughly to prevent similar issues in the future. We genuinely value your business and are committed to finding the best possible resolution.
If you would like to speak with us directly to discuss this further, please don’t hesitate to reach out at help@leadertrade.com.
Kind Regards,
Belinda Everett - Trade Supervisor
Antwoord van leadertrade.com
Thank you so much for your kind words! We're thrilled to hear that you found our service prompt, polite, and fair. Clear communication and treating our customers with respect are top priorities for us, so it's great to know that reflected in your experience.
Kind Regards,
Belinda Everett- Trade Supervisor
Antwoord van leadertrade.com
Thank you for taking the time to share your feedback. We're so pleased to hear that you are happy with both our product and the service you received from our team. Providing quality products and excellent customer support is at the heart of what we do, and it's great to know we met your expectations.
Kind Regards,
Belinda Everett- Trade Supervisor
Service with a kind smile
Stuart was really attentive; he bent a kwards to accommodate us and kept his calm when the order process was not running smoothly. Stuart is more than welcome to come to my guesthouse
24 april 2025
Review zonder uitnodiging
Antwoord van leadertrade.com
Thank you so much for your wonderful feedback. We’re delighted to hear that Stuart provided you with attentive and supportive service throughout your experience, even when challenges arose. We are very proud to have team members like Stuart who go above and beyond to ensure our customers are looked after with patience and care.
Your kind invitation truly means a lot, and we will be sure to pass on your lovely comments to Stuart. Should you need any further assistance, we are always here and happy to help.
Kind Regards,
Belinda Everett- Trade Supervisor
Excellent customer care and products
I find leader trade go above and beyond for their customers and I haven't even bought anything yet. I requested a sample which was the best sample I've received out of all the shops I've been looking at and they even sent me via WhatsApp videos of the flooring which looked amazing. I look forward to making my order with them
14 april 2025
Antwoord van leadertrade.com
Thank you so much for your kind and thoughtful review. We’re thrilled to hear that you had such a positive experience with Leader Trade, even before making a purchase. Providing excellent customer care and ensuring our customers have all the information they need is very important to us, so it’s wonderful to know that our efforts made a difference.
We’re excited to hear that you’re looking forward to placing your order, and we can't wait to assist you further. If there’s anything else you need in the meantime, please don't hesitate to reach out — we’re here to help!
Kind Regards,
Belinda Everett- Trade Supervisor
Antwoord van leadertrade.com
Thank you for taking the time to share your feedback. We’re delighted to hear that you’ve had positive experiences with us and that our products have met your expectations. It’s always a pleasure to serve returning customers like yourself, and we truly appreciate your continued support.
If there’s ever anything more we can do for you, please don’t hesitate to reach out.
Kind Regards,
Belinda Everett- Trade Supervisor
Antwoord van leadertrade.com
Thank you for your positive feedback! We're glad to hear you were pleased with our pricing and found our logistics to be well organized. We work hard to provide both great value and a smooth experience for our customers, so it’s wonderful to know we delivered on both fronts.
Kind Regards,
Belinda Everett- Trade Supervisor
Additional set of doors
These are an additional set of doors that we have had. Real quality product and look great when fitted. Ordering process straight forward. Delivery prompt and friendly. Well pleased.
23 april 2025
Review zonder uitnodiging
Antwoord van leadertrade.com
Thank you so much for your kind review and for choosing us again for your additional set of doors. We're delighted to hear that you're pleased with the quality and appearance of the product, as well as the ease of the ordering process and delivery service.
Your continued support means a great deal to us, and we're thrilled that everything met your expectations
Kind Regards,
Belinda Everett- Trade Supervisor
This is the 2nd time we have bought…
This is the 2nd time we have bought doors for a property renovation. The price is really competitive even with delivery costs. Delivery has various option & is a good service. The doors are good quality but we had some small damage on the edge of 2 doors which looked as though they were caused by the straps in the van otherwise 5 stars.
15 april 2025
Antwoord van leadertrade.com
Thank you for your valuable feedback and for choosing us again for your property renovation! We’re thrilled to hear that you found our prices competitive and the delivery options convenient. We truly appreciate your loyalty. We're also glad to know you were happy with the overall quality of the doors.
However, we sincerely apologize for the small damage you mentioned. We will certainly look into this issue with the delivery process to ensure it doesn’t happen again. Your satisfaction is important to us, and we appreciate you bringing this to our attention. If there’s anything further we can do to assist you, please don’t hesitate to reach out.
Kind Regards,
Belinda Everett- Trade Supervisor
Great Price and Quality
Great Price, high quality, and fast delivery. Very good experience and fully satisfied
15 april 2025
Antwoord van leadertrade.com
Thank you for your wonderful review! We're delighted to hear that you were pleased with the price, quality, and speed of delivery. It’s great to know you had a very positive experience and are fully satisfied with your purchase.
Kind Regards,
Belinda Everett- Trade Supervisor
Easy shop
Easy shop. Excellent comms re delivery. Friendly and helpful delivery guy. Great price too.
22 april 2025
Review zonder uitnodiging
Antwoord van leadertrade.com
Thank you for your fantastic feedback! We're so pleased to hear that you found the shopping experience easy, communication regarding delivery clear, and our delivery team friendly and helpful. We're also glad you felt you received great value. Your support is greatly appreciated.
Kind Regards,
Belinda Everett- Trade Supervisor
Antwoord van leadertrade.com
Thank you for your feedback! We're pleased to hear you were satisfied with the quality of our product and the promptness of our delivery. Your support means a lot to us.
Kind Regards,
Belinda Everett- Trade Supervisor
Really nice CS and fair prices .I am…
Really nice CS and fair prices .I am happy to make business with Leadertrade.com
1 april 2025
Antwoord van leadertrade.com
Thank you for your kind words and for choosing Leadertrade.com. We're glad to hear you had a positive experience with our customer service and found our pricing fair.
Kind Regards,
Belinda Everett- Trade Supervisor
Antwoord van leadertrade.com
Thank you for your positive feedback! We're thrilled to hear that you're pleased with the quality of the 6-panel door. We take pride in offering high-quality products, and we’re glad it met your expectations. If you need any further assistance, feel free to reach out!
Kind Regards,
Belinda Everett- Trade Supervisor
Antwoord van leadertrade.com
Thank you for your kind words! We’re glad to hear you were happy with our service. Your support means a lot to us.
Kind Regards,
Belinda Everett- Trade Supervisor
I purchased some beautiful doors…
I purchased some beautiful doors recently that were reduced in price the next day. I phoned up to ask if Leaders would honour the new price and refund the difference. I spoke with a helpful and pleasant gentleman called Stuart, who assisted me with my enquiry. Stuart very kindly refunded some of the difference and was patient and professional throughout. Although he couldn’t give me the full refund, he tried his best for me and I appreciated his customer service.
17 april 2025
Review zonder uitnodiging
Antwoord van leadertrade.com
Thank you for taking the time to share your experience. We're so pleased to hear that you’re happy with your recent purchase and that Stuart was able to assist you in a helpful and professional manner. We always aim to provide excellent customer service, and it's great to know Stuart made a positive impression by doing his best to support your request. Your understanding and appreciation mean a lot to us, and we hope you continue to enjoy your beautiful new doors.
Kind Regards,
Belinda Everett- Trade Supervisor
Antwoord van leadertrade.com
Thank you so much for your kind review! We're thrilled to hear that you were pleased with our selection of doors, as well as the fast delivery and quality of our products. Your feedback means a lot to us, and we're grateful for your support. If there's anything else we can assist you with, please don't hesitate to reach out!
Kind Regards,
Belinda Everett- Trade Supervisor
Good value
Very competitive pricing. Ordered a B grade door which appears to have minimal surface defects, barely noticeable. Enabled me to purchase a hardwood door for my shed for the same price or less than a softwood door so it should function better from previous experience with external softwood doors. Standard delivery appears to take a bit too long for requirements so had to upgrade to "VIP" delivery which meant that I got the door on-time in a week.
16 april 2025
Review zonder uitnodiging
Antwoord van leadertrade.com
Thank you for taking the time to share your experience with us. We're pleased to hear that you found our pricing competitive and that the B-grade hardwood door met your expectations with only minimal, barely noticeable surface imperfections. It’s great to know the door suits your needs and provides added value compared to a softwood alternative.
We also appreciate your feedback regarding our standard delivery service. While we're glad the VIP delivery option ensured your order arrived on time, we recognize the importance of prompt standard delivery and will take your comments into account as we continue to refine our logistics.
Thank you again for your purchase and your valuable insights.
Kind Regards,
Belinda Everett- Trade Supervisor
Appalling service
Appalling service. Tried to contact customer service via their online form. Filled form in and no response in a week. So tried to phone them but was left hanging. Was offered a call back so chose that option. Next I get an email saying the call back has been closed. No call back received. Will not be using them again.
16 april 2025
Review zonder uitnodiging
Antwoord van leadertrade.com
Thank you for taking the time to share your experience, and please accept our sincere apologies for the frustration and inconvenience caused. We're very sorry to hear that your attempts to reach our customer service team were unsuccessful and that you did not receive the follow-up you were promised.
This is not the level of service we aim to provide, and we understand how disappointing this must have been. Your feedback has been shared with our customer support management team so we can investigate what went wrong and take the necessary steps to ensure it doesn’t happen again.
If you're open to it, we would appreciate the chance to make things right. Please feel free to reach out to us directly at 01429 241 299 or Help@leadertrade.com, and we’ll ensure your concerns are addressed promptly.
Thank you again for your feedback — it’s crucial in helping us improve.
Nightmare Service
Nightmare from start to finish! Phoned up before placing order told door can be picked up in 2 days, drove 6 hours to collect door from pick up store door not there, told door will be delivered to me next day, driver turns up with no door in the van!
Avoid this place cause you nothing but stress
31 maart 2025
Review zonder uitnodiging
Antwoord van leadertrade.com
Thank you for your feedback, and please accept our sincere apologies for the inconvenience and frustration you've experienced. We understand how disappointing and stressful this situation must have been, especially after making a long journey and still not receiving the door as expected.
This is certainly not the level of service we strive to provide, and we are actively reviewing what went wrong in this instance to ensure it doesn’t happen again. Your experience highlights areas where we need to improve communication and logistics, and your comments are being taken very seriously.
We would like the opportunity to make this right. Please reach out to us directly at 01429 241 299 or Help@leadertrade.com with your order details so we can investigate further and offer a resolution.
Thank you again for bringing this to our attention.
Kind Regards,
Belinda Everett - Trade Supervisor
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