The room quite comfortable and clean. The check-in and check-out process ran very smoothly. The staff at the desk were super friendly. The location was perfect, just a short walk and you are right th... Toon meer
Bedrijf heeft geantwoord
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Nous avons passé de très bonnes vacances ! Le mobilhome est vraiment fonctionnel, bien agencé, propre, avec tout le nécessaire pour se sentir comme à la maison et il est bien placé dans le camping. Ca... Toon meer
Bedrijf heeft geantwoord
Un mobilhome infesté d’insectes, nous avons du quitter les lieux en plein milieu de la nuit avec trois enfants dont un bas âge. Nous avons fait un signalement à la répression des fraudes et attend la... Toon meer
Perfect location for our annual mother daughter ski trip. Condo was quiet, clean, plenty spacious for just the two of us. We enjoyed the outdoor hot tub. Free bus shuttle to Banff and Lake Louise redu... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Vakantiewoningverhuur
- Bed & Breakfast
- Hotel
- Accommodatie
- Vakantieoord
- Appartementverhuur voor korte termijn
Geschreven door het bedrijf
Leavetown makes finding the perfect getaway simple and stress-free. Whether you're seeking a cozy mountain retreat, a stylish city escape, or a beachfront hideaway, we offer top vacation rentals across Canada, the USA, the UK, and France. As a 100% employee-owned company, we are passionate about delivering outstanding service and ensuring every stay is seamless. Our 24/7 live guest support team is always available via phone, email, or chat, providing real-time assistance whenever you need it. We guarantee the best price on all our properties—if you find a better deal, we’ll match it. We also offer flexible cancellations and last-minute changes so you can book with confidence. For those looking to stay longer, our extended-stay discounts make remote work and travel more affordable, with properties designed for both relaxation and productivity. At Leavetown, we believe travel should be easy, flexible, and unforgettable. Whether you're planning a weekend retreat or a long-term stay, we make it simple to find the perfect home away from home. With a dedicated team and carefully selected properties, your next adventure is just a few clicks away. Experience more with Leavetown, where exceptional stays and outstanding service come standard.
Contactgegevens
Suite 400 319 W. Hastings St. , V6B 1H6, Vancouver, Canada
- +18779021616
- hello@leavetown.com
- leavetown.com
4,5
Uitstekend
103 reviews
Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
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Antwoord van Leavetown
Thank you for your review. We’re pleased to hear you found the booking process easy, received swift responses to your queries, and enjoyed the accommodation. We’d be happy to welcome you back again!
We had a really lovely stay at this…
We had a really lovely stay at this lodge. It was spotlessly clean, tidy, and thoughtfully laid out, which made it feel welcoming from the moment we arrived. The space worked really well for us as a family — having a TV in the bedroom was a real bonus, especially with our child sleeping on the sofa bed in the lounge. It meant we could properly relax in the evenings without disturbing anyone. We also made great use of the pool and the leisure centre facilities — everything was well maintained and added so much to the break. All the staff we encountered were genuinely friendly and helpful, which made the whole experience even better. We’d happily stay again and would definitely recommend it to others.
20 februari 2026
Antwoord van Leavetown
Thank you for sharing such a lovely review. We’re delighted to hear you enjoyed a relaxing and comfortable stay, and that the layout worked so well for your family. It’s great to know the cleanliness, pool and leisure facilities, and the friendliness of our team all contributed to a positive experience. We truly appreciate your recommendation and would be happy to welcome you back again!
Wonderful Human Interaction!
I love the personal, human interaction! I really appreciated the patience Janine showed while I was on the phone with her. I asked about different options that would fit my budget and accommodation preferences, and she was so sweet and kind throughout the whole process. I definitely recommend Leavetown!
16 februari 2026
Review zonder uitnodiging
Antwoord van Leavetown
Thank you so much for your lovely review! We’re truly happy to hear that you appreciated the personal, human interaction and felt supported throughout the process. Providing patient, friendly, and thoughtful assistance is very important to us, and it’s wonderful to know that this made a positive difference for you. Thank you for recommending Leavetown — we really appreciate your kind words and hope to have the pleasure of welcoming you again in the future!
Antwoord van Leavetown
We’re so glad to hear you were happy with your choice. It’s wonderful that you enjoyed the condo and our services. We’d be delighted to host you again anytime!
"Great location in Banff AB
"Great location! Bus stop right in front. Great customer service! The place was spotless and every employee we interacted with was friendly and helpful. Highly recommend staying here anytime!"
18 januari 2026
Review zonder uitnodiging
Antwoord van Leavetown
Thank you for your kind words. We’re thrilled you enjoyed the convenient location and found the space spotless. It’s also wonderful to hear that our team made a positive impression. We truly appreciate your recommendation and would love to welcome you back anytime!
We really enjoyed our stay
We really enjoyed our stay. The hot tub and sauna were great. The space in our unit was perfect for our group. The appliances in the kitchen were functional. Will stay again!
17 januari 2026
Review zonder uitnodiging
Antwoord van Leavetown
We’re so happy to hear you enjoyed your stay! It’s wonderful to know the hot tub and sauna were a highlight and that the unit suited your group well. We’d love to host you again in the future.
We loved our place in banff
We loved our place in banff . Close enough to town but far enough away for a beautiful view of the mountains . Easy to get to . Very clean .
22 januari 2026
Antwoord van Leavetown
Thank you so much for your lovely review! We’re delighted to hear you enjoyed the beautiful mountain views, convenient location, and cleanliness of the space. It was a pleasure hosting you, and we hope to welcome you back in the future.
Me sentí muy complacida con el tiempo…
Me sentí muy complacida con el tiempo pagado por estar en el resort; primero, el apto estaba bien limpio, con todo lo que se necesita para pasar una estancia saludable y tranquila. La cocina bien equipada, así como los baños, también tienen toallas, colchas y almohadas extra.
La opción de pescar fue maravillosa; en el pier se pesca bien, incluso tienen agua, cuchillos y tablas para limpiar y lavar los pescados Tienen cancha de tenis y una piscina limpia y muy buena. Está en el medio de varios restaurantes y marinas. la playita esta muy rica y lo bueno es que es particular. No hay personas extras bulliciosas allí Para los que nos gusta la paz y tranquilidad, el lugar es perfecto.
18 januari 2026
Antwoord van Leavetown
Muchas gracias por su amable reseña. Nos complace saber que disfrutó de la limpieza, las comodidades y la tranquilidad del resort, así como de las instalaciones de pesca y la playa privada. Agradecemos enormemente sus comentarios y esperamos darle la bienvenida nuevamente en el futuro.
The host was really great with…
The host was really great with everything! There were timely auto-sent notes with all the information you need...but when my travel plans were messed up due to flight issues and missing baggage, they really stepped up and were in communication with me working on a solution. Leavetown Vacation's really provided superb customer service. I stay in a lot of short term rentals and they are top notch!
4 januari 2026
Antwoord van Leavetown
Thank you so much for your kind words. We’re really glad we could assist during the unexpected travel challenges and that our communication and support made a difference. Providing top-notch service is very important to us. We would be happy to welcome you back again!
Le logement et les avantages proposés…
Le logement et les avantages proposés correspondaient à l'annonce.
Résidence calme emplacement de l'appartement super vu sur la montagne. Station familiale et pratique pas eu besoin de prendre sa voiture pendant le séjour.
4 januari 2026
Antwoord van Leavetown
Merci de nous avoir fait part de vos commentaires. Nous sommes ravis d'apprendre que l'hébergement et les équipements ont répondu à vos attentes et que vous avez apprécié le calme du cadre, l'emplacement idéal et la magnifique vue sur les montagnes. Nous espérons que vous passerez un agréable séjour et serions heureux de vous accueillir à nouveau.
I will come back for sure
I will come back for sure. The space was tidy, a few nice perks, access to hot pools, and easy to get everywhere. Thanks for a great stay. The little extras really made this quite nice.
6 november 2025
Antwoord van Leavetown
Thank you for your wonderful feedback. We’re so happy to hear you enjoyed the space, the little extras, and the access to the hot pools. It’s great to know everything made your stay comfortable and convenient. We look forward to welcoming you back in the future!
An exceptional resort
An exceptional resort! Close enough to town to enjoy everything we wanted yet far enough away to seem excluded. Friendly helpful staff and amazing views rounded out a great stay!
23 oktober 2025
Antwoord van Leavetown
Thank you for your lovely review. We’re so pleased you enjoyed the location, views, and the service from our team. It’s great to hear the resort provided the perfect balance for your stay. We hope to welcome you back again soon!
I like the Banff Rocky Mountain resort…
I like the Banff Rocky Mountain resort condos, great to have the kitchen/seating areas - good to hang out together, and the booking /check in process was easy
3 november 2025
Antwoord van Leavetown
Thank you so much for your lovely review! We’re delighted to hear you enjoyed the comfort of the condos and the convenience of having a kitchen and seating area to spend time together. It’s also great to know the booking and check-in process was smooth. We’d be happy to welcome you back anytime for another stay!
They will nickle and dime you so beware.
We had a nice stay until we left the property and received an invoice for $25 for excessive cleaning, which were due to crumbs left on the stove. There was no vacuum on the premises to vacuum up a mess nor was their a drying rack to allow cleaned dishes to dry so we had to leave drying dishes on the stove which they took for being dirty. They will nickle and dime you for additional charges so beware.
13 oktober 2025
Review zonder uitnodiging
Antwoord van Leavetown
Thank you for your feedback. We’re glad to hear you had a nice stay overall, though we’re sorry that your departure experience left you feeling this way.
The additional cleaning fee was applied due to the condition the property was left in. Our team noted excessive crumbs on the stove that could have been easily wiped up, as well as dishes placed on the stove that did not appear clean. In addition, the trash bin was found to be overflowing, with extra rubbish left on the floor. These factors required additional cleaning time beyond our standard turnover.
We always aim to be fair and transparent with our charges, and these fees are only applied when extra cleaning is necessary. We do appreciate your feedback regarding the availability of cleaning supplies and dish drying options, and will take this into consideration for future improvements.
Cancelled reservation day of
Worst experience ever, do not book with them . They cancelled my reservation day of booking +two hours before arrival. On the website there was a crib available, and leading up to the booking they said that a crib cannot be guaranteed. I asked them over and over to either tell me if there was a crib or not prior to arrival, to which they refused. I described this akin to booking a four bed apartment and being told beds were subject to availability but not telling us if there would be a bed day of. They cancelled so I would not leave them a bad review and left us without accommodation. This trip was for my baby to meet my dying grandfather and the whole family are devastated. DO NOT BOOK WITH THEM! They are heartless, cold and cruel individuals.
14 augustus 2025
Review zonder uitnodiging
Antwoord van Leavetown
Thank you for your feedback. To clarify, we did our best to communicate clearly ahead of your arrival that a crib/cot is not guaranteed, as it is subject to availability. We understand how important this was for your stay, which is why we offered the option to cancel free of charge while you were still within the cancellation window if the arrangement did not meet your needs.
Unfortunately, due to the nature of the communication that followed, including repeated threats and inappropriate language toward our team, the matter was escalated to Airbnb support. After reviewing the situation, Airbnb made the decision to cancel the reservation and issue a full refund.
We want to assure you that cancellations are never taken lightly, and this action was only taken after careful consideration and in line with platform policies to ensure the safety and wellbeing of both our guests and staff.
We do sincerely regret the inconvenience caused and wish you and your family all the best.
Fuyez !!
Fuyez !!! Ne réservez jamais avec eux, pour votre santé mentale, physique et financière.
Logement non conforme à la description et aux photos, services de linge et de serviette non compris et non précisé dans l’annonce, uniquement sur les conditions d’arrivée une fois le paiement effectué = pratique commerciale trompeuse et frauduleuse + publicité mensongère
Donc 10€ pour les derviettes de bains et 12€ par lit, le tout en supplément bien sûr
Le four est sur le meuble de l’ordinateur à côté de la télévision
Le logement est minuscule alors que la photo vous montre un duplex lumineux...
Ne passez pas par cette entreprise pour vos vacances
1 augustus 2025
Review zonder uitnodiging
Antwoord van Leavetown
Merci pour votre commentaire. Nous sommes désolés d'apprendre que votre séjour n'a pas été à la hauteur de vos attentes.
Nous tenons à préciser que notre annonce indique clairement : « Plusieurs de ces appartements sont disponibles et chacun est décoré individuellement. Les photos présentées sont une représentation de l'appartement que vous recevrez. » Ainsi, les clients sont informés avant la réservation que la décoration et l'agencement peuvent légèrement varier d'un appartement à l'autre. Tous les frais supplémentaires sont également indiqués clairement dans l'annonce avant la confirmation de la réservation.
Nous sommes également désolés d'apprendre que l'agencement de l'appartement ne vous convenait pas. Si vous nous aviez contactés pendant votre séjour, notre équipe se serait fait un plaisir de vous aider et d'étudier les possibilités de vous reloger dans un autre appartement disponible, si possible.
Le confort de nos clients est primordial et nous les encourageons toujours à nous contacter pendant leur séjour afin que nous puissions résoudre tout problème immédiatement.
Margaritaville
Lauren was very helpful with figuring out our next vacation stay. Her knowledge and kindness really made us pleased and wished more were like her. Moving forward we will make sure to always reach out to her!
8 juli 2025
Antwoord van Leavetown
Thank you so much for your kind feedback, Kyle! We’re thrilled to hear that Lauren was so helpful in planning your next vacation. Our team is always here to help, and it’s wonderful to know you felt supported and well taken care of. We look forward to assisting with your future getaways!
Vacation condo in Jackson, WY
We rented a beautiful condo in Jackson, WY for Memorial Day weekend. Leavetown made the reservation process super easy, answering all our questions and confirming all the details quickly. Once we were booked they continued to update us with information and responded immediately to any last minute questions we had. We had a fantastic vacation and will definitely book through Leavetown again!
23 mei 2025
Antwoord van Leavetown
Thank you so much for your kind words! We're so glad to hear you had a fantastic Memorial Day weekend in Jackson and that the booking process was smooth and easy. It was our pleasure to assist you, and we’re happy we could help make your trip enjoyable and stress-free. We truly appreciate your support and look forward to helping you plan your next getaway!
arnaque à la réservation
attention si vous allez sur le site nemea dont le partenaire est aussi leavetown , vous allez avoir beaucoup de problèmes , argent débité sans votre consentement , tous le monde ce renvoie la balle et vous ne verrez plus jamais votre argent sans avoir profité du gite, c'est une arnaque entre eux
15 mei 2025
Review zonder uitnodiging
Antwoord van Leavetown
Thank you so much for your kind words! We're glad to hear you enjoyed the clean, quiet space and the beautiful view from the balcony. It was a pleasure hosting you, and we’d love to welcome you back anytime!
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