Legacie Reviews 

I had a few viewings with Sophie Monteith who was very kind and helpful to me. Very fast response times, great customer service! Highly recommended!

It’s a reliable company and deal with issue very fast.
The staff are friendly as well.

Genuinely really efficient as a tenant at the signing stage and answered queries quickly.

Rosanagh and Michael were both extremely good at communication and made the process extremely smooth.

Terrible at communicating, terrible at providing services to tenants, terrible at accounting basics. But very good at sending invoices and threats. Those don’t work on me but by all means, keep trying. God loves a trier.
In a few years, once the complaints really pile up, they’ll disappear into oblivion and a new company will form. Making them squeaky clean on paper.
How’s Nexus going? Oh that’s right, that company disappeared and turned into ‘Legacie’. I give it a year or so max before they do the usual dance. Time is up guys.

If you are unfortunate enough to have fallen into their trap, ask them if their business conduct comply with the financial conduct authority. The answer will be no. In which case anything that comes out from them is null / void and irrelevant. All the best to the investors who have to deal with these so n so’s.

EDIT FOLLOWING THE QUICK RESPONSE:
Funny how you knew exactly who Nexus was. And you repeated what i said, you do paperwork gymnastics so you can state these facts (ie we are separate!) of course you are. That’s your whole game. Any response to the other 10 statements i made? Of course not.

Terrible communication
I have a property managed by Legacie and their level of communication and service has been shocking. It is pretty much impossible to get through to them on the phone and responses by email are either pointless or very very slow. I've received two invoices for service charges that are incorrect. They are frustrating to deal with on every level and I'm thinking of finding another property management company as a result.

Thank you to my property manager Jordan Geyser for your exceptional service. You dealt with my United Utilities query with speed and accuracy, whilst just becoming the new manager of Block C Parliament Square.I hope all your property managers are as good, in which case the owners have nothing to worry about!

Very helpful and understanding staff specially the income officer, very quick replies and overall always had a good experience.

Jordan has always been very helpful with any queries or issues I’ve had during my time at The Summit

I have lived in one of the Legacie properties for 18 months.

When we moved into the property, there were major leaks, an unoperational oven, broken washing machine and broken oven. We were left without access to these facilities for over a week with no compensation.

Submitted a complaint for a later maintenance issue and it took close to 4 months for them to respond. Attempted to call and email multiple times with no response. I was then quoted a flat price for a repair that wasn't my fault, despite no maintenance attending the flat to view the issue. Absolutely joke. Requested a copy of complaints procedure multiple times and not received it.

Legacie Lettings need constant chasing for any rental income and do not return phone calls or emails. I would avoid in the future.

I had a really positive experience with Sophie Upton and Sophie Montieth during my tenancy process.
Both were professional, patient, and very supportive throughout each stage and from referencing to final approval. Their communication was clear and reassuring which made what could have been a stressful process feel much smoother.
They were always helpful and took the time to explain things properly, which I truly appreciated.
Thank you both for your support and professionalism, it made a real difference 💐💐. 😊
Adijat M.

Sophie U was brillaint, really understanding and polite. Replied fast and was so helpful. Thank you!

Ashleigh (Legacy) is always available to help and answer questions. She ensures prompt payment.

Living in one of the properties managed by Legacie.

Very poor communication & very slow replies to any emails. All calls thorough get picked up by the receptionist and forwarded through to the departments, of which it goes to voicemail almost always, and I have NEVER gotten a call back after leaving my details.

The lobby of the apartment block I'm living at has some water leakage, I assume from the boiler room, and the skirting of the board is moldy and rotting, and the area just smells damp and like a toilet. When I asked if anything was being done (after months of it being in this state), it took over a month for an email reply, and when I finally received a response I was told they did a visit and that the 'wet vacuum worked' and that works were being scheduled. It is still in the same poor state, just that the carpet was less wet (also probably because it hadn't rained for a period). Note this issue was raised in October of last year (and it was already bad for a couple of months before).

Also constantly receive incorrect emails about overdue service charge when I have a direct debit set up. Calling them to confirm it's incorrect is a pain every single time, and they are extremely slow to reply via email.

Lastly, contacting the property manager to try and check if there are parking spaces available for rent has been a terribly slow experience. I emailed to ask on the 6th of Jan and followed up due to no reply on the 21st. I received a response to clarify my apartment and block, then the manager asked to clarify if I 'currently own a space or you are looking to rent one out'. This was in response to my very clear email that if 'there were any parking spaces available for rent?'. She proceeded to not respond after and I've followed up twice (now the 26th of Jan) to no response.

Jordan was really lovely and helpful. Other staffs from Legacy are also very supportive!!

Thank you Sophie! We were working to a tight deadline after the festive period, but she helped push everything along to get us moved in on time.

I gave 5 stars primarily because of Jordan who responds to emails and answers any query that I might have. Its the service from Jordan that is excellent. However the flat itself doesnt give a good yield at all.

Jordan Geyser, Property Manager

My experience with Jordan has been nothing but positive. He is incredibly professional, knowledgeable and his response time to queries and concerns are always immediate. His ability to articulate himself, with a dash of humour and warmth, is so refreshing and makes him relatable too. What an asset he is to the company.

Very helpful, quick responses

I worked with Rachael Gill and she was a great help from the outset.