The Arch Company Reviews 128

Noel was very understanding and flexible on repayment terms after we fell in to arrears due to covid.
He was very helpful and allowed us an affordable payment plan.

Hannah has been very supportive in helping me manage my customer account with Arch Co.

We've had a good experience with the Arch Co, they have been very responsive to any questions we have had about our rent, and have sent over statements and breakdowns whenever we asked. We are especially thankful to Noel for always answering our calls :)

We have had a very positive experience with The Arch Company. A special thank you to Kevin Nartey for his outstanding support, professionalism, and willingness to help whenever needed. His prompt responses and commitment to finding solutions have made a real difference. We greatly appreciate all his assistance and look forward to continuing our relationship with The Arch Company. Highly recommended.

I have worked with The Arch Company for many years, and during that time Mr. Scott Kennedy has always been extremely helpful and professional.

Whenever I have had an issue or needed assistance, he has taken the time to help me with patience and understanding. His knowledge, professionalism, and positive attitude make a real difference, and he is always willing to go the extra mile to provide support.

I genuinely believe that Mr. Scott Kennedy is a great asset to the company, and his dedication to his work deserves recognition. This is why I am happy to give him a 5-star rating.
Yuksel Salih

Absolutely cowboys. Completely incompetent. I would very very wary of any of the 5 star reviews here as they ask you to review them very early on when you’re brand new and just setting up your lease. I just signed my lease with ArchCo on May 1st 2026, since then I’ve been hit with service charges that were never mentioned in the lease signing process. Without any proper invoicing they are collecting service charges via direct debit. My rent came out 5 days too early for June, as a new business this was detrimental. They are disorganised and incompetent.

I’d like to specifically thank Hannah. She continues to go above and beyond and makes me feel like an individual rather than a client. I can’t thank her enough

I love my little arch. The perfect space for a small business that craves a bit of uniqueness.

I'm especially impressed with my POC, Jeremy Williams, who is absolutely fantastic, working around the clock to guarantee I have everything I need.

I especially think the 90 day guarantee is a fantastic service and great reassurance for any new tennant. There were a few teething issues with the property when I first moved in and every issue was resolved quickly and efficiently.

The 6month break clause is very unusual and a great asset to the Arch Co. This is my first time renting a property and at first this was a huge selling point for me. Now I am all settled in, I can't imagine being anywhere else, but it definitely gave me the push of confidence I needed to go for it!

All round, a fab company to rent from and I am so happy I secured my little arch when I did!

Mr Paul Donneky our property manager , has just come back to us , after a spell away on other properties , for over ten years hes looked after our property, Level Crossing House , station Road Wadborough ,.always found him to be polite and knows his job , and never let our family down . we have lived here 51 years now and very pleased that Paul is back with us

Dealt with Natasha worthington, kept in touch throughout the process, responsive & professional.

Fast and "on it" service with quick replies for a quick turnaround and move in. Overall great to work with.

Wao it’s my first time renting the arch and I tell you it blow my mind
I love it and hope my dreams will be manifested
Thank you guys
Femi

Arch Company is one of the best companies in the business, with amazing customer service. They have been extremely helpful to us in many ways.

A very special thanks to Hannah Adeniji, who has been an excellent supporter throughout. Her professionalism, care, and support have been truly appreciated.

Hannah at the arch co managed our move from one of their arches to a larger unit. She was really helpful and made the move as smooth as possible for us.
Thank you :)

If you have the mobile number of the staff member, they're really great - helpful and pragmatic. If you go through the call centre, it's a bit of a different story - seems pretty inefficient, the teams aren't very knowledgeable and it feels very procedural and not user friendly. My four stars (which would in fairness be five, were it not for the customer centre) are for the staff who throughout my experience have been excellent.

Very easy to work with, polite, friendly and always responsive.

Just want to say a big thanks to Robert Taylor for his help. I was struggling with my electric due to being disconnected, Robert helped me. So many thanks Robert.

Samantha is a highly professional and kind individual. She offered the best possible solution and support during our challenging period. Arch Company is indeed fortunate to have such an incredible person as her.

Id like to positively review Hannah Adenji and Samantha Parkin for their amazing customer service and advice when I cane across a problem regarding the lease of a property I was responsible for. I truly recommend them for anyone who is worried about any problems they have regarding their lease.

I've only had positive experiences with Cecily here. We've rented one space from them and the process was simple and they've been really great landlords since. Cecily in particular is a star!