The Arch Company Reviews 128

I had a very positive experience with The Arch Company. The whole process was handled professionally and efficiently from start to finish. A special thanks to Kevin Nartey, who was extremely helpful throughout and always available to answer questions and provide support when needed. His communication and professionalism made everything much easier. Highly recommended.

I’d like to recognise Hannah Adenji for the excellent support she has given me during the short time she has been assigned as my credit controller.

She handled every issue professionally and thoroughly, always with impressive speed and efficiency. What stood out most to me was her patience and the way she genuinely listened throughout the process.

In my opinion, she is a real credit to Arch Company. I wish I could thank her even more, but apparently she’s not allowed to accept gifts or she could lose her job — her words, not mine! Ha.

Thank you, Hannah — you are the best!!!

Thanks,
Rehan

I would like to leave a review for Noel, who manages credit control for my landlord regarding my shop.

Noel has been very responsible, professional, and understanding throughout my tenancy. During a period when I experienced difficulties making payments on time, he maintained excellent communication with me and showed genuine willingness to help.

Rather than putting additional pressure on me or risking me losing my shop, Noel worked with me to find practical solutions that helped me stay on track. His understanding and support during that difficult time made a huge difference, and I truly appreciate it.

Without his help, I would have been in despair and may have lost my business. Thank you, Noel, for your professionalism and compassion.

Leased a large commercial unit. Excellent experience overall. Fantastically supportive local management team.
Recommended!

Working with Arch Co has been a breeze so far; our office space is immaculate, and the communication has been great. We were able to report any repairs within 90 days, and all repairs have been amended promptly.

The support our small business received from The Arch Company throughout our planning application process with the local council far exceeded our expectations. We are incredibly grateful for their professionalism, communication, and ongoing support every step of the way. Their commitment and collaborative approach gave us the confidence and opportunity to pursue a vital expansion that will play a key role in our future growth. Rather than feeling like a typical landlord-tenant relationship, the experience felt like a genuine partnership.

Huw as a lease manager in my opinion is the best you'll get if you want someone to be transparent and honest he goes out his way for customers, we was on a tight schedule moving in to a property and Huw made it happen very easy and stress-free.

Outstanding customers service
especially from Aysha Sultana who she is always very helpful and professional understanding our business.

As tenants of the Arch Co, we have always found Naomi Grant, our Property Manager and Louise Baxter, our Head of Property Management, to be very helpful and supportive. If we have any problems they have responded very quickly to resolve the issue.

Huw has been a true professional throughout the whole process.

Very happy with it

After 31 years of a successful business, it was time to retire. Huw helped me with ending my lease, so I could pass on my business to a new owner. He made it a simple step by step process, with prompt emails and telephone calls all the way through. Thank you

Noiami looks after me, she is great she understands a tenant point of vue

Good service and swift return in responding to customer queries

Just secured an arch with the arch company.

Incredible turnaround. Organised and I worked with Will who was brilliant to work with.

Really happy with my experience with the Arch - never seen such a turnaround on a lease.

They’re suitable for small starting businesses on their first venture like myself.

The worst thing you can do to your business is arch company
They are okay only until you sign the lease, after you have only pressure, their workers don’t even say hi to you when you walk past them, everyone is always sooo rude it’s almost hilarious. I always feel like I did something wrong when I talk to them, but it’s not true. The toxic attitude they use, threatening all tenants etc. so horrible
And then their marketing team text you to be a part of the video to promote their arches
It doesn’t worth it. All money goes towards banners around city. They spend 0 on maintenance.
I didn’t read the reviews before and it was my mistake.

Unfortunately this company has very poor communication which creates a lot of problems and stress if you’re their tenant.
The staff doesn’t talk between each other - you think that your issue is resolved by talking to one person, then another person calls screaming at you and that we’ve never resolved anything.
I wish we could just work and rent peacefully, but the communication with the management is just awful and takes so much time and energy to do anything. We’ve talked to the neighbours and it seems like everyone have the same kinda problems.

Horribly poor management

Avoid at all costs
Horrible experience that cost me my business.

From the start, they put pressure on me to choose this unit and lied that they have other offers
The unit wasn't ready and all the pipes were rotten, leaking inside the walls etc. Nobody did anything and I didn't have time to wait for their useless report.
They increase the service charge significantly every year.
But they can't even clean properly, there is rubbish, rats, fox shit and drug addicts next to the arch at the time.
The team is pretty useless. Some of them are good people, but nobody communicates with each other, they don't know what is going on here
Every time you text someone they are on annual leave.
They failed to collect credit debit, didn't tell me, and they called and said they are going to court with me and there is nothing I can do. Even tho I noticed it myself, sent them emails, received useless manual leave jocks, called them, and agreed to a payment plan. And still, nobody knows anything,
Joey Davis is horrible to talk to. She screams and blackmails with the bailiff company, it's impossible to talk to her, and she treats her colleagues horribly as well
All my neighbours in the arches are not very happy with the company. We are planning to raise the concern with the ombudsman.

I wish I had read reviews before. It's all the same problems.