The Arch Company Reviews 128

TrustScore 4 uit 5

4,1

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Beoordeeld met 5 van de 5 sterren

Mr Paul Donneky our property manager , has just come back to us , after a spell away on other properties , for over ten years hes looked after our property, Level Crossing House , station Road W... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I have worked with The Arch Company for many years, and during that time Mr. Scott Kennedy has always been extremely helpful and professional. Whenever I have had an issue or needed assistance... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We've had a good experience with the Arch Co, they have been very responsive to any questions we have had about our rent, and have sent over statements and breakdowns whenever we asked. We are especia... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Absolutely cowboys. Completely incompetent. I would very very wary of any of the 5 star reviews here as they ask you to review them very early on when you’re brand new and just setting up your lease.... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Eigendomsbeheerder

Geschreven door het bedrijf

The Arch Company is the UK's largest provider of properties for small and medium businesses. We have arches, small offices, warehouses and other industrial units to let. We're responsible for 5,200 properties across England and Wales and 23 million sq. ft of lettable space. Two thirds of our properties are in London with others concentrated in metropolitan centres like Manchester, Leeds, Birmingham, Newcastle, and Bristol. The Arch Company is investing £200 million into Project 1000, which will create space for 1,000 businesses by 2030. This will support approximately 5,000 jobs and add to the estimated 25,000 people already employed in arch businesses. The Arch Company exists to make space for businesses to thrive.


Contactgegevens

4,1

Goed

TrustScore 4 uit 5

128 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen gegevens bekend over review-uitnodigingen

Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 87% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 maand

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Beoordeeld met 5 van de 5 sterren

Top Notch!

Staff are super helpful and very responsive!

20 mei 2026
Review zonder uitnodiging
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Antwoord van The Arch Company

Thank you for your review Mohammed. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience with us!

Beoordeeld met 5 van de 5 sterren

Excellent experience with The Arch…

Excellent experience with The Arch Company. They were a great help when the wheels were falling off and wagons circling at Carnforth.

Gavin Rooney and Lou Baxter bent over backwards to help and Gavin in particular has been superb with help and advice when asked.

Top class company with excellent staff at all levels.

12 mei 2026
Review zonder uitnodiging
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Antwoord van The Arch Company

Thank you for your review Mr Koller. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience, and we will certainly pass your kind words on to Gavin and Louise.

Beoordeeld met 5 van de 5 sterren

Noel Lubrun

Noel at The Arch Co is very helpful and attentive. Noel has offered me a lot of support and I greatly appreciate how he has looked after me as a tenant.

20 mei 2026
Review zonder uitnodiging
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Antwoord van The Arch Company

Thank you for your review Mr Choudhury. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience, and we will certainly pass your kind words on to Noel.

Beoordeeld met 5 van de 5 sterren

Great service and support from David…

Great service and support from David and Cecily.

30 april 2026
Review zonder uitnodiging
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Antwoord van The Arch Company

Thank you for your review, Jonnie. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience, and we will certainly pass your kind words on to David and Cecily.

Beoordeeld met 4 van de 5 sterren

New lease of arch unit

Tim was always helpful in providing information and taking prompt action to move the transaction forward

19 mei 2026
Review zonder uitnodiging
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Antwoord van The Arch Company

Thank you for your review, Simon. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience, and we will certainly pass your kind words on to Tim.

Beoordeeld met 5 van de 5 sterren

Hannah has been invaluable and…

Hannah has been invaluable and extremely helpful throughout this process. We only opened our restaurant on the 3rd of April, so naturally we faced a few initial challenges while settling in. During this period, Hannah has been very accommodating, supportive, and proactive in helping us navigate everything smoothly. Her communication and professionalism have genuinely made a difference, and I really appreciate all the support so far.

18 mei 2026
Review zonder uitnodiging
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Antwoord van The Arch Company

Thank you for your review, Marcio. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience, and we will certainly pass your kind words on to Hannah.

Beoordeeld met 4 van de 5 sterren

Arch relocation

I've been dealing with Huw, he's been really helpful up to now.

1 april 2026
Review zonder uitnodiging
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Antwoord van The Arch Company

Thank you for your review, Bryan. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience, and we will certainly pass your kind words on to Huw.

Beoordeeld met 5 van de 5 sterren

very easy process

very easy process - Keven was especially good

1 maart 2026
Review zonder uitnodiging
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Antwoord van The Arch Company

Thank you for your review, Max. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience, and we will certainly pass your kind words on to Kevin.

Beoordeeld met 5 van de 5 sterren

Helpful team in all departments


I’ve been a long tenant at the arch company and I am very happy with all the team pretty much from all the departments, they are very helpful and very quick to respond if and when you need help .
I’m very thankful that I met Shane, at the Arch company, who is an amazing person Who understands how business operates . I think any big company or organisation would really like to have someone like Shane, as part of their team as he is very clued up and can get the job done .
From my experience, and what’s going on with my business at my unit the arch company are developing and combining two units,to make a bigger unit for my growing business, I
am very thankful to everybody at the Arch company. Especially Shane For all the hard work for seeing a big project like this turn into reality .

15 mei 2026
Review zonder uitnodiging
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Antwoord van The Arch Company

Thank you for your review, Glaymore. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience, and we will certainly pass your kind words on to Shane.

Beoordeeld met 4 van de 5 sterren

I have been a long standing tennant…

I have been a long standing tennant with arch co. There are a few people in particular that really stand out at that business that have earned my complete loyalty. One is David Smith, who I believe is a very strong asset to the business. I would like to continue my long standing relationship with arch co, because of people like him that I can still reach out to whenever needed even though he was promoted into another team a few years ago.

I would have given 5 stars but have had a few small issues that have been resolved fairly well, regarding a break in and a few other basic things, by Louise Griffin.

Overall I think since the network rail exit arch co has been moving in the right direction and it’s great to see so many derelict arches being given a new lease of life!

There is a nice community in my area on Holyrood street and I feel it is well looked after and serviced.

Ben - founder - fully charged

15 mei 2026
Review zonder uitnodiging
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Antwoord van The Arch Company

Thank you for your review, Ben. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience, and we will certainly pass your kind words on to David.

Beoordeeld met 5 van de 5 sterren

Easy and painless process to find…

Easy and painless process to find industrial work space in London.

1 mei 2026
Review zonder uitnodiging
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Antwoord van The Arch Company

Thank you for your review, Max. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience with us.

Beoordeeld met 5 van de 5 sterren

Excellent Support From Start to Finish

The Arch Company has been incredibly helpful throughout the process of finding the right workshop space for me. The whole experience was smooth and well supported from start to finish.

A special thanks to Hannah Gamber, who was professional, efficient, and very helpful every step of the way. Highly recommend The Arch Co to anyone looking for a reliable and supportive team when renting a space.

15 mei 2026
Review zonder uitnodiging
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Antwoord van The Arch Company

Thank you for your review, Jonathan. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience, and we will certainly pass your kind words on to Hannah.

Beoordeeld met 5 van de 5 sterren

Great personnel

Great personnel, friendly and helpful. Great service from start to finish.

14 mei 2026
Review zonder uitnodiging
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Antwoord van The Arch Company

Thank you for your review, Conrad. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience with us.

Beoordeeld met 5 van de 5 sterren

Hannah was very helpful when we wanted…

Hannah was very helpful when we wanted to expand with Arch co

1 december 2025
Review zonder uitnodiging
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Antwoord van The Arch Company

Thank you for your review. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience, and we will certainly pass your kind words on to Hannah.

Beoordeeld met 5 van de 5 sterren

We’ve recently signed a lease with The…

We’ve recently signed a lease with The Arch Company for a new bar, and the service and professionalism throughout were excellent.
Particular credit to our asset manager Tom Hill — consistently communicative, responsive, and engaged at every stage. A real credit to the team and exactly the kind of person you want on the other side of a landlord relationship.
Highly recommended.​​​​​​​​​​​​​​​​

14 mei 2026
Review zonder uitnodiging
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Antwoord van The Arch Company

Thank you for your review, Alistair. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience, and we will certainly pass your kind words on to Tom.

Beoordeeld met 5 van de 5 sterren

I’ve been in contact with Natasha from…

I’ve been in contact with Natasha from the onset of our interest in leasing the Arch in Manchester which we are now in the process of fitting out as a bar, she has been extremely helpful and quick to respond to any queries we have had. Excellent service throughout the whole procedure

4 februari 2026
Review zonder uitnodiging
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Antwoord van The Arch Company

Thank you for your review, Andy. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience, and we will certainly pass your kind words on to Natasha.

Beoordeeld met 5 van de 5 sterren

From enquiry to moving date and now as…

From enquiry to moving date and now as a current tenant, the communication has been amazing. Natasha was my contact and was quick to problem solve any issues that may have caused delays. We were on a tight timeline and the team was able to keep us moving along. We would definitely recommend The Arch Co to any business looking for a professional landlord and we look forward to many years in tenancy.

23 februari 2026
Review zonder uitnodiging
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Antwoord van The Arch Company

Thank you for your review, Nikko. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience, and we will certainly pass your kind words on to Natasha.

Beoordeeld met 5 van de 5 sterren

Hannah Adeniji and Noel Lubrun from…

Hannah Adeniji and Noel Lubrun from ​Credit Controller are so kindly and helpful to provide the best possible solution and support to our difficult situation, the company is lucky to have them!

14 mei 2026
Review zonder uitnodiging
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Antwoord van The Arch Company

Thank you for your review, Lucas. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience, and we will certainly pass your kind words on to Hannah and Noel.

Beoordeeld met 5 van de 5 sterren

Naomi has been great with dealing with…

Naomi has been great with dealing with all issues I have had, overall the experience has been great

8 mei 2026
Review zonder uitnodiging
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Antwoord van The Arch Company

Thank you for your review, Mahmood. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience, and we will certainly pass your kind words on to Naomi.

Beoordeeld met 5 van de 5 sterren

A seamless and cost effective acquisition

I was advising my brother on the acquisition of an arch unit from the Arch Company is South London.
I am an MD of one of the UK’s largest commercial property companies but have no experience in this particular sector.
I was very impressed with the service that David Smith (Head of Leasing West) and his team provided. They very helpful when dealing with my brother and all his requests for information and the whole transaction process is simplified in a way that means you can transact quickly and cost effectively.
I imagine for the majority of their clients who are small businesses working on tight budgets with limited commercial property knowledge this is a real bonus.

30 april 2026
Review zonder uitnodiging
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Antwoord van The Arch Company

Thank you for your review, Rebecca. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience, and we will certainly pass your kind words on to David.

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