Legend Footwear Reviews 1.259

Absolutely awful company. I resent giving them 1 star at all. I bought some boots which arrived damaged, immediately tried to generate a return within an hour of delivery & absolutely zero customer service.

- Phone lines either cut off or do not ring
- no reply to emails
- after trying to generate a return label I had an automated response to say I should receive the return post label shortly, it never came.

FOR ANYONE ElSE IN THIS POSITION - you are able to do a charge back with your bank. It takes a few months, but eventually I got my money refunded
Terrible company, with zero customer service if you have a problem! Never again!

Hi all buyers
Bad experience bad seller (the legend footwear)
The quality problem refund issues has returned and post office confirmed
60days I still haven't my refund contracted to legend footwear no response,I had reported to police recorded they don't mind because too many bad reviews
Next procedure to legal action to government UK relative development hopefully can get back my money wasted a lot of time
If all buyers see my bad experience
Good luck

Great service and boots.
Will definitely keep an eye for more bargains from this company.

Purchased a pair of Ecco shoes (£139) from here and was extremely dis satisfied with their response to the sole delaminating from the shoe. With only approx 30miles clocked up on these shoes I determined it has to be a manufacturing fault but the representative must know better even when I sent the pictures showing no wear on the sole. Support team said it was 'consistent with general wear'. Wouldn't recommend or purchase another pair of shoes from this website again. Be warned!

Ordered some timberland boots for a Christmas present and they never arrived. Tracking showed them at a PO hub but this status never changed so contacted Legend Footwear multiple times through Amazon and fobbed off every time, and now not even responding ! Nearly two months in and no boots and no refund and now not even responding to comms. The initial issue may have been their courier but it’s me left out of pocket and no excuse for poor customer relations. Please Legend Footwear give me my money back………

Purchased a pair of boots, and within 3 months, they cracked and split. Now these retail at approx £260, of course, I never paid this for them. So I ask, is this acceptable? Contacted the support team, and they basically said, "The issue you have reported has been assessed and is not linked to a manufacturing defect." I mean, really, come on, show some common sense, how can this be the case? In my humble opinion, I would be careful buying footwear from this company, as it would appear they get poor-quality footwear and sell it cheaply.

Nicht mal einen Stern wert! Nicht zu empfehlen hier zu bestellen! Mein Mann hat mir an sich sehr schöne Hunter Chelsea Boots bestellt. Schon nach kurzer Zeit ist im Fersenbereich die Klebenaht aufgegangen. Somit haben die Schuhe und ich möchte anmerken: es sind Gummistiefel der Marke HUNTER die nicht täglich und schon gar nicht stundenlang getragen wurden, sondern nur bei Regenwetter, die jetzt nicht mal 3 Monate gehalten haben! Ein Witz vom Kundenservice. Unsere Reklamation wurde abgebügelt mit, es würde sich nicht um einen Herstellungsfehler handeln, ein Ersatz wurde auch nicht angeboten. Eine Stellungnahme wurde uns von der Firma HUNTER diesbezüglich natürlich nicht übermittelt.. Wir haben auf unseren Gewährleistungsanspruch hingewiesen, seitdem übt sich Legend Footwear in ghosting. Legend Footwear ist für uns Legende

A great product, delivered quickly and packaged well. I would definitely order again from Legend Footwear.

EDIT- The claim of transparency or fairness is false. Pictures were sent and “inspected” and I was simply told I could not have a refund, repair or replacement as per consumer law with no explanation. They have never inspected the shoes, which the sole has become detached on one at the front and the other is opening up in the same way. This can only be a fault in manufacturing. No “policy” can override the UK consumer law that within 6 months the fault was assumed to be there at purchase and it is up to them to prove they are not faulty, not my duty to prove they are faulty. After trying to get further information they will not communicate with me at all, nor will they send me an up to date ADR option given the one in their terms and conditions has dissolved. Trading standards have been informed and I would encourage people to avoid as a high number of reviews here show the same pattern of ignoring UK consumer law.

Avoid using this company! Do not follow UK consumer law when there is a fault within 6 months of purchase, which they must provide a refund, repair or replacement. They will not do this on a pair of clearly faulty Ecco shoes that were expensive. Now having to pursue them through small claims as their ADR company dissolved in 2017. Awful customer service.

Unseriöser Verkäufer! Habe über Amazon drei Paar Schuhe bestellt, die nach zwei Wochen grundlos storniert wurden. Dabei wurden die Versendung und Lieferung bestätigt. Ergänzung: Die Amazon Bestellnummer war: 305-6422714-2107525

Straight lies on my previous response .
Reached out with no response..?
Absolutely not true .
Do not trust

Excellent branded products. Quick acknowledgment of orders and rapid delivery with Royal Mail. I have recently bought 2 pairs of Ecco soft 7 sneakers - one of which was Goretex-lined - and saved an eyewatering £140. Shoes - in mint condition. Very happy...nothing more to add.

Great service, great product, great price. Thank you

Great seller and wellies were a really good price with no compromise on quality or service

Very fast free delivery of a quality product

My order was cancelled with no explanation until I queried it...then it became a 'stock issue ' - not impressed

My order was cancelled without explanation. I was refunded.

Excellent customer service
Quick delivery
Excellent genuine products
Very pleased

Ordered a pair of shoes that were shown as available. Monies paid.

A while later I received an e-mail stating the order had been cancelled. No reason or explanation given.

I looked on the website and noted that the shoes were no longer in stock and this is the only reason I can think of as to why my order was cancelled.

Very poor customer service. Would not recommend.

As other reviews have said, no extended Christmas returns. Most retail stores allow for this, so most people won't read the terms and conditions.

I requested a refund straight after Christmas and heard nothing back. Had to follow up with an email to tell me its 14 days returns.

Appalling customer service! If return is denied, you dont hear back!

First and last order with this company! Avoid!!