LekkeSlaap Reviews 20

Everytime I book accommodation through Lekkeslaap I feel valued as a client. Their end to end process... from initial booking to confirmation to reminders to reviews, is seamless, highly professional, and easy to engage with. I can't think of any improvements that need to be done... except maybe a little more rigour with confirming the accuracy of some accommodation venues.

Lekkeslaap saved me money compared to other booking sites
Always excellent service!

The app was easy to use and had great options for accommodation in South Africa. We also needed to make a change to a booking, and they were super helpful. I will definitely be using them again.

User friendly for everyone

Ek het plek bespreek en dadelik betaal 3min later het ek kanselleer. Geld word nie terug betaal nie. Dit is nie asof ek maande of dae van tevore bespreek het nie. Dit is net 'n geldmaak storie. Ek het geld direk in Lekker slaap rekening betaal en dan se hulle nog die plek waar ek bespreek het, het gesê hulle gaan nie die geld terug betaal nie. Ekonomie is sleg en niemand het geld om te mors nie. Ook nie nodig om mense se geld te vat nie. Niemand gaan in diepte in om te sien geld word nie terug betaal nie. Ek het omtrent gesoek om dit te kry. Wou nie eers een ster gee nie.

Website is easy to use, photos and reviews are accurate and engagements are efficient from support team.

Their Communication is great and is ultimate

It was easy to search for and book suitable holiday accommodation. The online system is user-friendly and the whole process was smooth and convenient. I highly recommend LekkeSlaap and will be using them on a regularly basis. I'm based in the Western Cape and not UK...

excellent service

I had a great experience with Lekkeslaap ! The customer service agents were so patient and helpfull. I also find the website extremely user friendly !

I had a great experience using this website. The booking process was quick, simple, and very user-friendly. There is a wide variety of accommodation options to choose from, including some exclusive properties that I couldn’t find on other booking sites, which made it even more worthwhile.

The staff were always friendly, helpful, and professional, making the entire process smooth and stress-free. The quality of the places I’ve booked has also been consistently excellent, with accommodations matching expectations and offering great value.

I would highly recommend this platform to anyone looking for a reliable, easy-to-use booking site with excellent service and quality accommodation options.

Die slegtes plek om n "last minute booking" te maak
Geen plekke kom terug na jou toe nie en as hulle doen is dit al veby jou book in tyd al se hulle daar is plek op die web site dan is daar net n respons om te se hulle kan jou nie help nie en as jy weer op die website kyk dan is die plek nog steeds beskikbaar
Totaal useless

We booked and paid 2 nights’ accommodation at Bonsai in Hankey. We visited the wedding venue and decided to go the Bonsai accommodation to see where it is as we planned to go there after the wedding in the night time. We struggled to find it, as there was no identifying name to indicate that you have arrived at the right place. It was an old house where two people live and the two rooms we booked were disgusting. It looked dirty and old linen was on the bed. The room was dark with no daylight coming in. In short, not close the photos of Bonsai on Lekkeslaap. We called Lekkeslaap 3 hours later to cancel the booking. They declined to refund me, as we did not take any photos of the horrible accommodation,as tol provide proof that it was not up to standard. Well, I will never book a place and pay before I have seen the place myself first. In short, my recommendation is to never book accommodation at Bosai in Hankey. It is disgusting to say the least.

Great app
Always use it in South Africa
Sometimes app hickup, but hey...the app is fine .
Always friendly customer service .
Been using it for 4 years now.

LekkeSlaap charged me for a property that was not available. They promised multiple times by phone and email to reverse the transaction. They never did.
Every time I contact them, they have a new stalling tactic and demand more unnecessary information to delay the refund.
Dishonest business practices. They're holding onto money for a service never provided. Avoid LekkeSlaap.

Lekkeslaap are a very bad unprofessional company.There will be q0plus people to comunicate with you regarding a simple problem.booked with them the first time and never again very bad experience with zhantique guesthouse ross street boksburg west gauteng.Very bad inaccurate information regarding aircraft noise.lekkeslaap were very unprofessional and not helpfull at all.cant use a sote liike them to do any bookings at all

MAKE SURE YOU READ THE FINE PRINT of their "quotes". You think the full amount is actually R6600 as STATED ON THE QUOTE - but then in the fine print below, there's actually an additional R2000 for breakages and an additional R1000 management fee payable to the accommodation. So the lekkeslaap invoice states R6600 paid and cleared, then the invoice from the actual accommodation is really R9600. Will never book with this establishment ever again. We book frequently through Bookings.com - the full invoice amount IS your full amount. That is not the case with Lekkeslaap. Hidden costs to bite you after you have committed ad "accepted their terms and conditions". EDIT TO ADD: The establishment has promised to take my feedback into consideration and has offered to pay toward the additional fees.

I've used LekkeSlaap for multiple bookings across South Africa and Namibia, and they never disappoint. Their customer service is exceptional — they even helped me after hours on a Friday evening when I couldn’t get hold of the host. Highly recommend!

Good web-site for choice but difficult (impossible!) to pay by a UK customer.
Selected accommodation and tried to pay. My CC provider (VISA) uses 2FA which I passed and then got a message from them saying payment was declined by lekkeslaap, but I should contact them in case it did go through. Contacted lekkeslaap and they confirmed it did not go through. Fine thus far.

I have tried to pay again using Windows laptop, Android phone, Kindle Fire and an i-Pad, using two different ISPs and get the message "You will be redirected to a secure payment page." which doesn't happen even when left for more than an hour.
lekkeslaap then suggest that I make a payment using EFT but saying it is "only South African banks are supported"
Suggest that overseas customers need a person inside SA to pay their booking for them which somewhat negates the ability to book from the UK.