These firelighters are wonderful! No smell, easy to handle and they do the job just as well as ordinary firelighters. And you only need three or four to light your fire so a box of them lasts absolute... Toon meer
Bedrijf heeft geantwoord
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Really lovely, helpful and cheerful delivery man. Good range of products and bundles. The stove might not have had enough red embers from the fire log for the heat log to catch ... I had to let the st... Toon meer
Bedrijf heeft geantwoord
100% the. Est company, product customer service I’ve experienced in a long time, nothing too much trouble for them, and their products are first class would never ever buy heat logs from anyone e,se ,... Toon meer
Bedrijf heeft geantwoord
website very easy to navigate, company informed us of every step of delivery, product is very good. Only issue for 2 expected delivery slots DPD could not be bothered to drive a mile out of the villag... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Lekto Woodfuels
Geschreven door het bedrijf
When you shop with us you know you’ll have access to efficient and reliable products, including kiln-dried logs, hardwood heat logs and night briquettes, sourced in an environmentally responsible way and delivered to your door with the minimum of fuss. Whether you are looking for a mini-pack to try or the benefits of bulk-buy pallets, everything you need is right here.
Shop Briquettes
Shop Kiln-Dried Logs
Welcome to the official Lekto Woodfuels Trustpilot page!
Geschreven door het bedrijf
Contactgegevens
Unit 2-4 Protection House, NE30 2RH, North Shields, Verenigd Koninkrijk
- 01915 009 754
- info@lektowoodfuels.co.uk
- lektowoodfuels.co.uk
4,6
Uitstekend
31K reviews
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i havent used these yet im just…
i havent used these yet im just commenting on the delivery and ordering process which was very good
1 september 2026
Antwoord van Lekto Woodfuels
Hi,
Thank you so much for your feedback! 🙌
Wishing you a lovely day,
Lelde.
I ordered nearly two weeks ago and…
I ordered nearly two weeks ago and haven’t received my order.
I didn’t get an apology, I got told to make a decision on the options they gave me, I was angry at this and they did not understand my frustration.
I have asked for a refund and the communication is non existent, wait wait wait and then snappy when the customer is disappointed.
Absolutely awful service, they were quick to take the money but useless in delivering and communication, I had to chase them.
Shop local, don’t use these people/company.
VERY DISAPPOINTING
I WONDER WHEN ILL GET MY MONEY BACK ?
1 september 2026
Antwoord van Lekto Woodfuels
Hi Wesley,
Thank you for sharing your feedback. We are genuinely sorry for the frustration and inconvenience you experienced with your order.
We understand how upsetting delays are, especially when compounded by a typographical error regarding our restock dates. While our team attempted to present options to split your shipment or cancel the order, we clearly fell short of delivering the smooth, attentive service you expected.
To answer your question directly regarding your funds: your full refund was successfully issued on Friday, 11 September. Because standard banking networks do not process transfers over the weekend, the funds typically take 3 to 5 business days to clear back onto your original payment method. Depending on your bank, it should appear in your account within the next couple of business days.
Kind regards,
Lelde.
Product absolutely spot on
Product absolutely spot on. Delivery was worst ever.
I took day off work to ensure in house for delivery which never arrived. Even worse, driver took photo of a different house to compound his lie that i wasnt in.
Next, promised delivery on the Sunday. This never arrived after i had waited in all day.
Will not be ordering again!
31 augustus 2026
Antwoord van Lekto Woodfuels
Hi Roy,
We are delighted that the product itself was spot on, but we are genuinely so sorry to hear about your delivery experience.
We take issues like this very seriously with our transport partners!
Once again we are sorry for any inconvenience,
Kind regards,
Lelde.
Lekto wood fuelService and product spot on work…
Service and product spot on work perfect.
31 augustus 2026
Antwoord van Lekto Woodfuels
Hi there,
Thank you so much for your positive feedback!
We're thrilled to hear that you're satisfied with both our product and service. 🙏🏼
Have a lovely day,
Lelde.
I havent used them yet but ordering…
I havent used them yet but ordering process, pricing and delivery were spot on.
31 augustus 2026
Antwoord van Lekto Woodfuels
Hi there,
We're thrilled to hear about your experience! 🙌
Thank you for your lovely feedback😊
Have a lovely day,
Lelde.
Always fast and reliable service
31 augustus 2026
Antwoord van Lekto Woodfuels
Hi there,
Thank you so much for your feedback 😊
We're happy to hear that you had a positive experience with us!🙌
Have a lovely day,
Lelde.
Antwoord van Lekto Woodfuels
Hi there,
Happy to hear that!
Stay warm!🔥
Have a nice day,
Lelde.
Antwoord van Lekto Woodfuels
Hi there,
Thank you so much for your positive feedback!
We're thrilled to hear that you're satisfied with both our product and service. 🙏🏼
Have a lovely day,
Lelde.
Always quick delivery and good prices
Always quick delivery and good prices. Product as described wouldn’t go anywhere else.
31 augustus 2026
Antwoord van Lekto Woodfuels
Hi there,
It absolutely makes our day to hear that you had such a good experience with us. 🧡
Thank you so much for your feedback! 😊
Have a lovely day,
Lelde.
Purchase and delivery faultless
Purchase and delivery faultless, not used the product yet as still late summer
29 augustus 2026
Antwoord van Lekto Woodfuels
Hi there,
Thank you for leaving us 5* 😊😍
Stay warm! 🔥
Have a lovely day,
Lelde.
Great service and delivery
Great service and delivery
Great products to keep your house warm.
30 augustus 2026
Antwoord van Lekto Woodfuels
Hi there,
We're glad you like our wood fuel products, and they keep you warm and toasty! 🔥
Have a wonderful day,
Lelde.
Ordering and delivery was simple
31 augustus 2026
Antwoord van Lekto Woodfuels
Hi there,
Thank you so much for your feedback 😊
We're happy to hear that you had a positive experience with us!🙌
Have a lovely day,
Lelde.
Delivered when they said it would
31 augustus 2026
Antwoord van Lekto Woodfuels
Hi there,
So glad to hear your delivery arrived quickly and lived up to expectations! 😊🚚
Stay cosy and warm! 🔥
Wishing you a wonderful day,
Lelde.
Antwoord van Lekto Woodfuels
Hi there,
That's amazing! We couldn't be happier to hear about your experience!
Thank you so much for your feedback! 😊
Wishing you a lovely day,
Lelde.
Communication and Products
Information provided about delivery was good and delivery driver was very helpful.
Also we love the products - Night Briquettes and Heat Logs in particular.
31 augustus 2026
Antwoord van Lekto Woodfuels
Hi there,
We're glad you like our wood fuel products, and they keep you warm and toasty! And that the delivery was good.😊
Have a wonderful day,
Lelde
Antwoord van Lekto Woodfuels
Hi there,
We are glad to hear the briquettes are performing well, but we sincerely apologize for the poor delivery experience.
We will make sure to pass this feedback along to our delivery team.
Once again, we are sorry for any inconvenience caused.
Have a nice day, 😊
Lelde.
Brilliant keeps room warm
Brilliant Night bricks burn for hours, ordered 8 boxes, shame delivery of them came over 3 days
*Highly recommend *
30 augustus 2026
Antwoord van Lekto Woodfuels
Hi there,
We're delighted to hear you like our Night Briquettes, and they are keeping you warm and toasty!🔥
Thank you so much for your feedback! 😊
Have a lovely day,
Lelde.
Frankly the experience is disappointing…
Frankly the experience is disappointing so far to put it mildly. We will experiment further.
31 augustus 2026
Antwoord van Lekto Woodfuels
Hi,
Thank you so much for your feedback!
Wishing you a lovely day, 😊
Lelde.
Not Eco-Friendly!
It was a relatively small order - not eco-friendly to deliver it in two lots an hour apart.
31 augustus 2026
Antwoord van Lekto Woodfuels
Hi there,
While we note that split shipments can occasionally happen at checkout and in our order confirmation emails depending on courier routing.
We completely understand your frustration regarding environmental impact and sincerely apologize for the inconvenience. 😊
Have a nice day,
Lelde.
The boxes make it easier to move and…
The boxes make it easier to move and store the wood as I don’t have an outside store yet and the boxes can be burned, so double use, win. The delivery guys were really good and help stack all the boxes in my hallway, I would have struggled as they are really heavy for me.
31 augustus 2026
Antwoord van Lekto Woodfuels
Hi there,
We're so glad to hear you had a great experience! 🙌
Wishing you a fantastic day,
Lelde.
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