Lensesonline Reviews 

I've have used this company for several years for daily lenses, and have always found them very helpful. No issues at all. Prices are good, delivery is very rapid.

multiple faulty contact lenses have broken in my eye. i tried to reach out for some sort of exchange or refund or store credit.. got a rather rude email stating i needed to provide a optometrist prescription and pay for the return? no regard for customer health. have been to A&E multiple times because of having contact shards stuck in the back of my eyeball.

Had a "try them or get a refund" policy for a brand of contacts - marketed as get a refund in 14 days - now been over a month and nothing and they don't reply to my emails (despite me having return lenses a month ago) - close to $200 down the hole

Been using this company for 18 months, always great service, lenses arrive super fast.

Lenses online sent me the wrong order. Didn’t take accountability, tried to prove it wasn’t them and laid blame on the customer. Lenses were sent back for a 50% credit. Terrible customer service. Outright rude.

I ordered lenses from Lenses Online, but they were never delivered. After waiting longer than expected, I reached out to the business for help, but my concerns were ignored at first. I took matters into my own hands and launched an investigation with NZPost, only to find out they couldn’t even provide proof of delivery. Since then, Lenses Online has washed their hands of the issue—only offering me what NZPost said, but not taking any responsibility or helping to resolve the problem. The lack of support and accountability has been incredibly frustrating. I’ve never encountered such terrible customer service, and I won’t be ordering from them again.

Lenses have gone missing in the post, the business wants me to launch a case with NZPost and pay for a replacement. Terrible customer service, buyer beware.

Great prices, super fast delivery, got it like the day after, and good range of choices for contact lenses.