No notice of despatch after 4 days, no communication to give any reason, and they do not take phone calls, ignore their phone messages, and are impossible to talk to. Won't be using tham again.
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Lees wat reviewers zeggen
Every business claims they have the lowest prices, best service, highest quality, etc. Well, Lenssaver actually does have all of that. Every time I buy contact lenses, I compare all the sites to try... Toon meer
Really great prices/savings. Must remember not to leave order to last minute, as delivery, although not late, nothing was stated, it is a lot slower compared to other lens companies who will delivery... Toon meer
I've used a lot of contact lens suppliers over the past 20 years and LensSaver.co.uk is the best hands down. Their prices are the most competitive, delivery is always fast, and their customer service... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Top brand contact lenses, dispatched and delivered fast; the very same day for Central London. Free optical advice consultations with every purchase of prescription lenses. Save ££££'s on high street prices at Lenssaver,. * Same Day Dispatch With over a million prescriptions in stock, we can dispatch your order on the same day if it is placed before 5pm. Never run out of lenses when you shop with Lenssaver.co.uk.
Contactgegevens
HP5 2AU, london, Verenigd Koninkrijk
- 08081233535
- info@lenssaver.co.uk
- lenssaver.co.uk
4,1
Goed
3K reviews
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Completely satisfied.
1 september 2022
fantastic company
Spoke to a very helpful young man and explained I was having trouble buying my regular lenses. No problem my prescription sizes were in stock. Ordered and paid for immediately. Ordered on Saturday arrived on Tuesday could not have been better. Fantastic service.
1 september 2022
Customer service awful
Customer service no good. No reply to my email. Stopped replying to my WhatsApp messages.
15 augustus 2022
Review zonder uitnodiging
Can't complain
Can't complain, delivery always on time and always found customer service good if needed to call.
1 augustus 2022
Just lost a long-standing customer due to poor customer service
I’ve bought my contact lenses from Lenssaver for many years & never had an issue. The last packet I opened, one of the lenses was damaged so I couldn’t use it. I emailed their customer service with photos & they replied to say they would post a replacement the next day. 3 weeks later nothing has arrived & now ignoring my emails. I’m glad this happened to me now as i was about to place my annual order but will go elsewhere now. Not sure what happened to what was once a great company. But will now avoid.
18 juli 2022
Review zonder uitnodiging
This company is NOT in the UK and lie about shipping.
Hadn’t received any order update for 3 days so got in touch via live chat, which isn’t hosted in the UK. I was lied to for the first time by them saying the lenses I ordered were short dated and needed to be ordered in, however they had conveniently ‘just arrived’ and would be dispatched straight away.
3 days later, no update or shipping notification had arrived, so I contacted them again. They claimed that they were ‘behind on updating shipping details’ and would update it straight away. They did, within an hour and sent a completely bogus tracking number that the Royal Mail didn’t recognise.
Next day, I contacted them again, they said it definitely did ship and they would need to speak to Royal Mail straight away and would get back to me. They didn’t. So I contact them again, and this time the lie is that that they’re ‘still on the phone to Royal Mail’ after 8 hours.
Another day passes, then they cancel and refund the order without any explanation or apology, which proves that they were lying all along, as no company would refund an order they had dispatched with tracking.
This company is not in the UK and should be avoided. They have no UK customer services or address.
13 juli 2022
Review zonder uitnodiging
Fantastic Service
Recently had an issue with a delivery. Contacted the company who could not have been more helpful or customer focused. So rare to receive that level of customer engagement these days, made a real positive out of the situation. Will most definitely recommend them.
27 juni 2022
Review zonder uitnodiging
Great experience.
1 mei 2022
My regular lens solution has been recalled
My regular lens solution has been recalled. Company phoned me to inform me of this. They were able to recommend a replacement and included a small 60ml bottle to try the product so that I could return the order if there was any problems. Thank you for a great service.
1 mei 2022
Ordered a week ago and still waiting…
Ordered a week ago and still waiting for delivery, left answer machine message and promised last time I managed to get through to someone they was on the way. Yeah right definitely not recommended
19 april 2022
Review zonder uitnodiging
Easy efficient transaction
Easy efficient transaction and good value after comparing with other top suppliers.
31 maart 2022
Value for money!
Value for money. Great customer service and timely delivery. Have been ordering for years now.
1 maart 2022
Excellent service
Excellent service, easy to use website, great price and free fast delivery. What more can I say!
22 februari 2022
Great company!
Lenssaver is a great company -- good prices, prompt shipping, and very friendly and helpful customer service. I've ordered contact lenses from online them many times, and plan to continue doing so!
22 februari 2022
First class service
First class service, kind enough to contact me and send a complimentary supply of lenses whilst awaiting main supply with better date. Very polite and considerate.
Always fast delivery at competitive price.
20 februari 2022
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