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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Honestly this company were fantastic. Not only were they fast to ship my glasses, but the customer service was fantastic and super responsive. They were hugely cheaper than any other online retailer t... Toon meer

Beoordeeld met 1 van de 5 sterren

Asked then to send them a return label and instructions to send the sunglass back which I received couple days ago, however they are not replying to my email and no contact whatsoever. Don't buy from... Toon meer

Beoordeeld met 5 van de 5 sterren

Great prices and excellent service. Bought Prada sunglasses at a fantastic discount and received them the next day in the original box with all accessories. Customer service was friendly and quick to... Toon meer

Beoordeeld met 5 van de 5 sterren

Can't fault this company. Easy to order, good price based on the anticipated delivery time which they delivered on completely. A few places were slightly cheaper but their reviews were not good. S... Toon meer

Bedrijfsgegevens

  1. Evenementen en entertainment

Geschreven door het bedrijf

Lentiamo is the leading online optician when it comes to high-quality eyewear, fair prices and an optimal shopping experience.


Contactgegevens

4,1

Goed

TrustScore 4 uit 5

68 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,1

Alle reviews

(68)

13 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

Very poor service

Very poor service. Avoid. Placed an order and didn't received it so check on their website the delivery date was one month after placing the order! Email them to request a cancellation and was told they've sent lenses only for my one eye out which wasn't helping anyway, worse, those lenses never arrived. So emailed again to request a refund and eventually got refunded. A waste of time.

26 november 2018
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Best contact lens suppliers

I've been buying contact lenses from Lentiamo for a while now and I would absolutely recommend them as the best out of all the companies I've tried. They sell all the quality brands at good prices and once you factor in the very reasonable delivery charge (or free over a certain spend) they offer the best value.
My main reason for recommending Lentiamo is their impeccable customer service. Everything is hassle-free, orders are dispatched on time, and they are always friendly and willing to help. Recently I had a problem with supply from the manufacturers and they kept me updated throughout the process. I asked if I could change my order so that I didn't run out of lenses, and they sorted it out for me immediately. I'm so impressed with the truly personal customer service and how helpful they've been - most other companies wouldn't go out of their way to ensure you get what you need on time. Lentiamo is the best company you could use for your contact lenses.

20 november 2018
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent and Fast Service! :)

I ordered on Monday. On Tuesday they let me know they receievd my order and confirmed the delivery address. Today, Friday I received the lenses. Posted from the Czech Republic to Malta. The courier even called to let me know they were delivering! Excellent service.

15 juni 2018
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Awful customer service

Used previously without problems. Currently awaiting an order for over 10 days. Company is refusing to give a refund or re send order until original order has been located by courier. Reordered via another company and received contacts working 22 hours. Can't contact this company via phone, can't log a complaint either. Very poor customer service for an existing customer, will not be using this company again.

25 mei 2018
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Very impressed!

Recommended recently by a friend and ordered some lenses. Easy order process and quick delivery (3-4 days). Very impressed!

31 december 2017
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Difficult to contact them by phone

Difficult to contact them by phone, system seems to take payments more than once and then there are protracted emails, which they prefer to phoning and speaking to their customers. In all the times I have ordered from them the contact lenses have never once been sent in a letterbox size box - I don't think they use them.

Having given them a couple of tries I don't think I shall order form them again.

14 september 2017
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing customer service!

I can only say great things about this company. My experience with them was excellent. Their customer service was amazing. The product was exactly as advertised. As somebody who needs prescription contact lenses I found it hard to find a good company that could provide me with the prescription I need and in the colour I wanted. I will definitely be using again in the future when I need coloured contacts. I Highly recommend.

18 mei 2017
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Really impressed with the customer service

I ordered lenses for the first time from Lentiamo and was concerned when they didn't turn up. Their customer service team did some digging for me and it turns out I'd entered my work address but my home postcode - entirely my mistake. They kept me updated and when the lenses arrived back at their office, they reposted them to me for no extra charge. They were understanding and friendly and even apologised for the inconvenience many times, when clearly it was my fault! Thank you!

30 januari 2017
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Poor customer service. Misleading advertisement.

Photos of color lenses marked as 'real photos' show different brands than those sold on website. Don't be surprised when your lenses look NOTHING like you expected. Poor print quality with big pixels and poor color coverage.
Called them and explained the situation.
Got answer 'Color lenses look different on each eyes photos can not be used as reference'. As a user of AllVue Color I know what to expect from good quality lenses. Do not recommend this company.

Edit: Judging by the response, I did not form my arguments well.
Pictures named as -real photos- next to the item are indeed real photos. But NOT of the lenses you are trying to buy. I bought FreshLook ColorBlends. Judging by real photos provided they should have similar color coverage as my previously used AllVueColors. It's nowhere near it. It means -real photos- show real lenses, but of different brands. So I feel tricked into buying something that should have good color coverage, and in reality is absolulety not fitting my needs.

20 januari 2017
Review zonder uitnodiging
Logo Lentiamo

Antwoord van Lentiamo

Dear Marta,

Thank you so much for your review. First of all, we would like to apologise for the inconveniences caused to you.

We want also to apologise if you felt at any moment we were not replying to you in a formal way, I am pretty sure my colleagues did their best to answer your queries in the best possible way.

Regarding the coloured lenses, it is true that the colour will change depending on the natural eye colour of each person. The pictures we have as real ones, they really are. That is why some of them do not have a "good quality", because the clients have sent them to us and they are taken from different devices, mostly mobile phones. On the other hand, we have never said the final result of the lenses will be the same as the real pictures as the information we provide in the website about this has illustrative purposes, nothing else.

In addition to this, we express all the information concerning coloured lenses in our terms and conditions that the client accepts when placing the order: https://www.lentiamo.co.uk/terms-and-conditions.html, in the section of "colour and description".

We are deeply sorry that you are not happy with the lenses and our services, it is not our intention to upset our clients and, regarding the lenses, if you buy the same brand and colour somewhere else, they will look like the same.

If there is something else we can do for you, do not hesitate to contact us at info@lentiamo.co.uk or by phone to 0800 249 4219.

Have a lovely day.

Customer Service of Lentiamo.co.uk.

Beoordeeld met 5 van de 5 sterren

Excellent Service!

I have had a very good experience with Lentiamo. I can honestly recommend them and I will continue using them.

Fast delivery and very good communication with the customer care team. Thank you.

11 januari 2017
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Love it!

I found this website the best and cheapest for contact lenses! love their bonuses and even the Costumers Services is great! I recommend

15 juli 2016
Review zonder uitnodiging

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