I bought 2 NCM Milano bikes from Leon Cycle UK site on 18th April. One was delivered after 5 days - only 1 day late so not a disaster. It is now 5 weeks later and still no sign of the other one. Appar... Toon meer
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After finally receiving my replacement screen after neary 3 weeks of ordering they've sent the wrong one!!! Totally incompetent. I've emailed them but they don't respond to any communication so this w... Toon meer
The Leon bike48v Moscow electric (NCM Moscow Electric Mountain Bike,E-Bike, 250W, E-MTB, 48V 13Ah 624Wh Battery) we bought has never worked properly. First the gears kept seizing up, then the power no... Toon meer
Brilliant bike, arrived almost immediately. Copes better than expected with the steep hills here in North Wales. Developed a minor fault with the battery (works fine, but wont switch off) and custom... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Since 2014, we at Leon Cycle have been selling electric bicycles from our Headquarters in Hanover, Germany. Under the brands "Leisger" and "NCM," we offer e-bikes for everyone in the UK, Australia, New Zealand, France, Germany, Italy, Spain and the USA. Starting in the E-Commerce Business, we established a vast service network with local bicycle shops and opened our brand stores in 2019. We offer a wide range of different models, in different sizes and colors, from the categories of e-mountain bikes, e-trekking, e-city bikes, and e-folding bikes. Our models are named after European cities. NCM bikes are enjoying tremendous growth in popularity, partly due to our e-bike batteries' outstanding range, which is up to 150 kilometers, far above the average. In addition to the battery, other components distinguish the e-bike from a standard bicycle, above all the electric motor.
Contactgegevens
Prospect House 2 Sinderland Road, WA14 5ET, Cheshire, Verenigd Koninkrijk
- +34 934 9130 04 (Phone hours: Mon-Friday from 10:30 AM to 13:30 PM). Holidays are not included.
- support.uk@leoncycle.com / support.uk@leoncycle.co.uk
- leoncycle.co.uk
2,3
Slecht
72 reviews
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Replacement battery
Needed a replacement battery but due to Brexit, there were alot of new regulations and paperwork. However, Dante was especially helpful and it has now arrived.
21 mei 2021
Review zonder uitnodiging
Antwoord van leoncycle.co.uk
Hi there! Indeed, Brexit was quite a challenge. Thanks for your recognition and happy riding!
NCM Prague eBike battery problem
I purchased an NCM Prague eBike fron Leon Cycle in June 2020. The delivery was very fast and the bike is very good value for money. It is constructed with good quality components.
After about 6 weeks, I noticed that the battery would shut down when still showing 2 bars of charge. This got progressively worse until now this battery stops working immediately on starting to ride the bike.
Leon Cycle in Germany accepted that the battery is defective and assigned an RMA number in February 2021. To date, there has been absolutely no progress in getting a replacement and Nils at Leon Cycle has stopped even estimating when a new battery might be available. Had I not purchased a spare battery soon after buying the bike, I would not have been able to use the bike for most of the time I have had it.
Also, the range estimate in the Leon Cycle website is wildly over-optimistic.
The one-star review is due to the complete lack of any progess from Leon Cycle in getting a replacement battery, not the overall quality of the bike or initial delivery which was very good.
* 28-1-22. The problem with the faulty battery was eventually satisfactorily resolved and I have had no other problems with the bike and continue to enjoy using it. In fairness to Leon Cycle, "Brexit" and the pandemic did not help matters . . .
(See my subsequent review)
12 mei 2021
Review zonder uitnodiging
Antwoord van leoncycle.co.uk
Dear David, we hope this message finds you well and in good health! As for your review, you must be describing your experience with Leon Cycle Germany, which managed the selling of NCM products in the UK prior to January 2021 - when Brexit came into force. Anyways, we at Leon Cycle UK want to express our sincere apologies for the long delay with the battery replacement! Also, we were informed that you were contacted by our UK Customer Service Team and, thereafter, a battery replacement was delivered to you. Please, let us know if any other question comes up on support.uk@leoncycle.com! All the best and happy riding, dear David.
This company is still running online…
This company is still running online shop and provide prompt service. They used to have a shop and closed for some reasons. Contacted them through their online shop, they still have a plan to launch a new retail shop in 2021, which is delayed due to Covid. Seems their warehouse is near Manchester.
The forum of pedelecs.co.uk is also discussing and they still provide service through e-mail, FB...
26 februari 2021
Review zonder uitnodiging
Antwoord van leoncycle.co.uk
Hi there! Thanks for your recognition. We had indeed organized a team exclusively for the UK market since January 2021, including the storage of our NCM bikes in the warehouse near Manchester and the courier partner. Happy riding!
No longer trading in the UK
Google says that this company Leon Cycles (Unit 2, Wharf Mill, Caroline Street, Wigan, Greater Manchester, England, WN3 4FN) is permanently closed. I don't think it ever opened. Folk on Google and Facebook are both saying that no-one there is picking up the phone, either.
This is a German co. but bikes are made in China. I found an e-bike forum discussing their poor service and guarantee (google ebike-forum dot eu ncm bike by leon cycle)
The sole director that's left is down as living in China. (google Leon Cycles on companies house). They trade on ebay as NCM Bikes and their contact there is Ricardo Hirsch (google for his Linkedin) but their stock is all gone.
Today 23 June i can go to the Leon Cycles website and buy a bike to put in the basket but i won't be doing that.
23 juni 2020
Review zonder uitnodiging
Antwoord van leoncycle.co.uk
Dear Mooch, hope you find this message well and in good health! We certainly seek feedback, and we appreciate the time you took to write your review - although we cannot find your name in our Leon Cycle UK's system. Have you purchased a bike from us? If so, did you order it after January 2021?
Please, let me address some of your remarks: The warehouse that we store and dispatch our bicycles, is indeed located near Manchester and it has never been shut - although it did suffer some difficulties between April and September 2020, when the pandemia affected us the hardest. Please, if you have further questions in the future, we are available on support.uk@leoncycle.com or support.uk@leoncycle.co.uk. Wish you the best!
I purchased the NCM mountain e-bike…
I purchased the NCM mountain e-bike plus, just over a week ago, but after carefully following the manual for assembling the bike I had an accident due to the bike being sent out in a dangerous state. This incident was reported immediately to the Leon Web site U K, but despite several attempts to make contact through the "contact me" form, to date, I have had no reply.
So here's what's happened so far.
On Friday 29-05-2020 I received my Moscow Plus, 48V 16 AH 27.5 Bike.
After charging the battery, fitting the handlebars, seat, and pedals, I took the bike out for its first ride.
Everything went well for the first few minutes, then without warning the bike wobbled and threw me off! What had happened is, the back wheel nut left side had not been tightened.!!! Therefore the back wheel went out of alignment, the chain came off and jammed, consequently throwing me off the bike and causing me several injuries.
As I understand it Leon cycles do a pre-delivery check, however, missing this could have killed me! As it is, I got off with some heavy cuts, bruises, sore back, and injured knee.
I am sixty-nine years old and have been riding all my life and have owned several bikes. So after further investigations, I found the front wheel, forks, suspension were all fitted back to front! Now that's just crazy and bad quality control.
I had to dismantle the whole front of the bike and fit everything correctly.
I am applauded that the bike was sent out in such a dangerous state and extremely angry that despite several messages to the UK office and german H Q, no one has had the decency to reply to my messages.
Shame on you Leon Cycles.
10 juni 2020
Review zonder uitnodiging
Antwoord van leoncycle.co.uk
Dear James, it saddens us to read your review! We understand that you experienced stress and discontentment for both the product and the attention received after the incident. At the time, June 2020, Leon Cycle had not yet organized an exclusive team for UK and the bicycles were dispatched from continental Europe. Not only did you deserve our sincere apologies in the name of Leon Cycle, but also, we at the Leon Cycle UK (we operate from within the UK now) would like to be at your disposal if you need any technical / mechanical advice in the future! Wish you all the best, and kind regards.
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