Liberteleather Reviews 

217
•
TrustScore 4 uit 5

4,1

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

The hobo bag is just beautiful , well made and has a zip closure, which is hard to find in a nice slouchy bag..The leather is soft and the quality is hard to beat....

Beoordeeld met 5 van de 5 sterren

Purchased a pair in black and then a seine pair in brown. Experienced issues with my 2nd order getting lost and wanting them for an upcoming trip. The company found my lost shoes, comps me and they... Toon meer

Beoordeeld met 1 van de 5 sterren

Dodgy AF. Wreaked of chemicals & they are not leather despite their guarantee. The 5 star reviews are either fake or people who don’t know the difference between leather & pvc. The straps are loose an... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

8 months later and still my favorite shoe... I ordered a pair of black sandals from Liberte Leather before a trip to San Miguel, Mexico almost a year ago. I knew I'd be walking a lot and I wanted som... Toon meer

Bedrijfsgegevens

  1. Winkel in modeaccessoires

Geschreven door het bedrijf

Premium leather goods. A small business specialising in sustainable slow fashion pieces individually handmade to order.


Contactgegevens

4,1

Goed

TrustScore 4 uit 5

217 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 75% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 maand

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

4,1

Alle reviews

(217)

30 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

My favorite pair of shoes

The Bondi woven mules are my favorite pair of shoes, bought my 1st pair 3 years ago and bought another pair in a different color this year. The mules are so comfortable I can wear them all day!

30 juni 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I have purchased several of the…

I have purchased several of the overnight bags (weekender type luggage bags) in different colors and have given as gifts. They are beautiful and sturdy and are a great value for real leather! Love the purse purchases I have made as well!! Excellent quality!! Thank you Liberte for such wonderful products!

1 maart 2024
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Like the look of the capris

Like the look of the capris, bought 2 pair same size, different styles. One was small fitting. When they arrived, both smelled like paint and the quality of leather doesn't look like real leather. They also turn your feet black. They are just OK. Wouldn't repurchase.

15 maart 2024
Review zonder uitnodiging
Logo Liberteleather

Antwoord van Liberteleather

Hi Nina, thank you for your honest feedback. We are constantly striving to improve our products and will take your feedback into consideration. In regards to the leather we do stand by our leather and encourage our customers to have it appraised by a leatherworker to be sure it is real.

Beoordeeld met 3 van de 5 sterren

Shoes are a cute style and well made

Shoes are a cute style and well made. However, they are unreasonably heavy for a sandal. I’m sure they could be made lighter…..it’s exhausting to wear them for more that a little trip to the store. Forget wearing them all day

14 december 2023
Review zonder uitnodiging
Logo Liberteleather

Antwoord van Liberteleather

Thank you for your feedback. You will be happy to hear that we have listened to our customers and have developed a new featherlight base for our exisiting sandals changing the total weight of each sandal from 400g to 165g.

Beoordeeld met 3 van de 5 sterren

Sandal review

Hello, I ordered sandals awhile back maybe a year and half ago? Apologies, I do not have order number and chose to not write a review at the time. I just received your request again, to make a statement, and as I have some time available to me, I am doing so.

I was very happy with how customer service reached out to clarify my order of 2 pairs of 2 sizes, as your sandals are made to order. They suggested I measure again and helped me narrow my order to one pair-one size.

When sandals arrived they were well packaged and well delivered. I was thrilled with the look and excited to take them to Spain for the summer. They fit perfectly out of box.

After a few days of wearing them, the strap stretched and I was unable to keep them snug on my feet. Maybe my ankles are small - however I have never had issues before with leather sandals. I adjusted the strap to a tighter hole setting but it stretched even more. I had to take them to a trusted shoe cobbler to ask what my options were, as there was no additional room on the strap to make more holes. The sandal length was perfect but the strap was not holding my foot in place. I wonder about the design of it overall or if the leather is just too soft and too giving? The cobbler told me that as I continue to tighten the strap the strap will continue to stretch with the pressure of my ankle and walking - and he was correct.

In the end the repair shop had to cut the strap shorter and make-shift it to fit my ankle. I paid a high additional cost for this and after wearing them again the leather strap continued to stretch. I am disappointed in this as I adore the look so much and really wanted these to work for me. I have petite feet and am a petite 5’1 and wanted a chunky look to balance out my overall dress appearance in summer shorts and skirts.

I do still wear them occasionally but they do not really stay snug on my feet. I would have returned them had I known the leather would continue to stretch out of shape, but since I had altered the strap I assumed you would not take them back or refund me.

Thank you reaching out for my review. I do appreciate a company that truly cares what their customers overall experience is.

I would love to know if you’ve re-designed the sandals I purchased based on other comments regarding the stretchy-ness of the strap and fit? Please let me know. In addition, I would try a new pair (with no cost to me) if you would like more feedback.

Sincerely,
Kimberly Sakai Bowen
Brentwood, Ca

26 maart 2024
Review zonder uitnodiging
Logo Liberteleather

Antwoord van Liberteleather

Hi Kimberly, sorry for the late reply. We would like to offer a second pair free of charge as we believe our current sandals do not give the kind of stretch as you described. Please contact us at: support@liberteleather.com

Beoordeeld met 4 van de 5 sterren

Bag is Beautiful, Shipping Was Concerning

My bag is perfect! Very sturdy beautiful leather and was better than I expected. There was No weird smells or imperfections when I received it. Very responsible company. My only complaint or feedback is the shipping process. My bag took a very long time to come which was ok for me as Libertè let me know it would take some time However, there were times when I felt as though I may have bought from a scam because the shipping went into a black out period where there was no follow up. It was shipped through DHL. Just for reference bag was ordered 3/3/2022, and my bag was delivered via DHL on 3/18/22 after several emails to find out why it was sitting a facility for several days and DHL kept saying it was shoes. Libertè informed me that it should be received by 3/21 and it came earlier than that. My gripe is with DHL and not Libertè.

29 maart 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

NOT HAPPY

The sandals did not work for me so I had to return. I didn't appreciate the hassle of returning. I was asked to take photos of the sandals to see if I would even get "approved" for return. After a few days I finally got "approved". Liberte didn't provide a return shipping label. Returning would cost me 3 times what the sandals actually cost since they're being shipped to Indonesia. Never again will I purchase from this company and I will make sure other don't either. Y'all could at least pay for shipping.

29 maart 2024
Review zonder uitnodiging
Logo Liberteleather

Antwoord van Liberteleather

Hi Rae, unfortunately we do not have the luxury of larger fast fashion brands to offer free returns to all our customers but we do offer fair returns. In this case we have listened to our customers and have updated our returns to not require a return back to Indonesia, we have now a return facility in California.

Beoordeeld met 4 van de 5 sterren

Love these shoes

Love my mules. They go with every outfit - dress up or dress down. I do wish they had come fitting a little more snug on the foot though since they stretch as you wear them.

11 september 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Comfy and Cute

I love these shoes. They are minimalist and match with a lot of my outfits. The most important thing though, they're so comfortable. You can wear these with anything!

29 maart 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Beautiful leather

Beautiful leather. Timely delivery.
The bags were the best. The shoes had a weird squeak and had rigid bottoms but are very beautiful and I still wear them.
But the bags!! I have already bought 2 and am buying one more.

15 november 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I love this company

I love this company. I have several pairs of their shoes. The quality of their shoes and customer service is excellent. Highly recommend. If you’re on the fence about ordering something just do it.

29 maart 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Satisfaction Guarantee

Five star service after all….. I am revising my original review. After I posted my review that was not positive, I was contacted immediately by the customer service manager Ben. He apologized and wanted to make the situation right immediately and he did. He explained that they are a small business and satisfaction is extremely important to them. He further explained that staff may have needed some training based on how I was originally handled. This makes sense and as a business professional myself I understand mistakes happen. It is that the way the mistake is handled that shows the integrity of the company.

14 augustus 2023
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

The shoes look cute, the service is not

The shoes look cute and are comfortable. The quality is not the best. The rubber really smells bad, but I hope that goes away with time.
But the worst part is that if you get your size wrong then they will make you ship it to Indonesia on your dime for an exchange or return. Which will cost you more than the shoes. I wouldn’t purchase again.

18 januari 2024
Review zonder uitnodiging
Logo Liberteleather

Antwoord van Liberteleather

Hi Katrina, we appreciate your feedback and would like to let you know that we now offer return shipping within the US. Unfortunately we do not have the capacity of larger fast fashion brands to offer free returns to all our customers but we do our very best to offer fair returns.

Beoordeeld met 4 van de 5 sterren

Nice sandals, but they don’t fit my feet well

I really like the sandals and I have a couple pair, but the slides are a little wide across the front of the foot and the one pair that I have that are a wooden heel are very heavy and having a woven band across the front there’s no support to keep my foot in place so my foot won’t stay straight and slides off the back of the shoe. I’ve only been able to wear them once and I haven’t worn them again because they’re unsafe. I’m not exactly sure when I purchased them. I’ve had them a couple of years and I’ve been trying to sell them on Facebook marketplace for all that time.

29 maart 2024
Review zonder uitnodiging
Logo Liberteleather

Antwoord van Liberteleather

Hi Debi, thank you for your feedback. You will be happy to hear that we have listened to our customers and have developed a new featherlight base for our exisiting sandals changing the total weight of each sandal from 400g to 165g.

Beoordeeld met 2 van de 5 sterren

I hoped these sandals would fit better…

I hoped these sandals would fit better considering their European origin. I have narrow, flat feet. The shoes, while extremely well made, are huge and awkward, very wide. And although the ankle strap can hold my foot
In place, they look clunky and large. They are also pretty heavy.

1 maart 2024
Review zonder uitnodiging
Logo Liberteleather

Antwoord van Liberteleather

Hi Teresa, thank you for your feedback. You will be happy to hear that we have listened to our customers and have developed a new featherlight base for our exisiting sandals changing the total weight of each sandal from 400g to 165g. In regards to the width we hope to have a new model specifically for narrow feet shortly.

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer