Libsyn Podcast Hosting Reviews 

718
TrustScore 4.5 uit 5

4,5

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Beoordeeld met 1 van de 5 sterren

So many errors.... it gets worse and worse with every update they make. You delete episodes, but they do not delete the files, you try to delete one file and then it is still there... plus, it... Toon meer

Beoordeeld met 5 van de 5 sterren

Chris at Libsyn took the time to personally solve my problem by figuring out the *reason* Apple was not uploading the latest episode and then FIXING it!!! Upload was immediate. Thank you. He also sent... Toon meer

Beoordeeld met 5 van de 5 sterren

Top notch customer support. Chris provided very timely support and simplified the solution for me. This is the second time I've accessed customer support and they have been great both times. Very re... Toon meer

Beoordeeld met 5 van de 5 sterren

One of the destinations for my podcast (only one of them) failed to update to include my most recent episode. I was very certain it was the destination's problem--but, just in case, I asked our team a... Toon meer

Bedrijfsgegevens

  1. Softwarebedrijf

Geschreven door het bedrijf

Start your own podcast today with podcast hosting from Libsyn and connect with audiences worldwide. Libsyn's publishing platform distributes your content everywhere you want to be - including Apple Podcasts and Spotify.


Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

718 reviews

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4,5

Alle reviews

(718)

3 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Brilliant customer service

Brilliant customer service. Quick replies and excellent guidance on getting my issue fixed. Walked me through the issue and even educated me so I have the wisdom
For the future!

I love this platform!!

15 september 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Libsyn Rocks!

I've been a quite satisfied Podcaster with Libsyn for 6 years and have always been impressed with the thoroughness of their hosting and the great and quick customer service I've gottern from them whenever I've had a question. I appreciate how once I upload a new Podcast they send it out to all the major providers, which is a great time saver. Their interface is easy to use and I like how they're always adding new features as well as Podcast tutorials (available on YouTube) from time to time. I would highly recommend them to anyone starting out in this still growing field!

14 september 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Been a user for years!

Each upgrade takes a few moments of patience, but it always comes together in the end. I've been hosting podcasts here for years and it works fantastically for me!

9 september 2023
Beoordeeld met 5 van de 5 sterren

Personal and human support

Customer support was personal and human, so the question was answered quickly, and we were able to do what we were trying to do easily and quickly. Fantastic in this world of chat bots and passing-the-buck.

13 september 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

done!

I was having an issue that despite taking the steps listed on the website and reaching out to additional resources online I was unable to remedy. Rich at Libsyn was able to handle it quickly. Thanks!

11 september 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Quick and great support

I had some technical problems and contacted the support center by email. They answered and helped me very quickly and the problem got solved very easily. It was a great experience to get this support and that they took really care about my problem.

THANK YOU!:-)

7 september 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent support!

This was our first time launching a podcast and we ran into issues with our first episode. We were amazed at the speed and efficiency with which our issues were handled by Rich H. with Libsyn podcaster support. He fixed everything and had us up and running same day. We are very pleased!

1 september 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Exceptional Podcaster Support

Exceptional Podcaster Support - Rich is a Lifesaver!

I cannot speak highly enough about the incredible support I received from Rich at Libsyn. When I found myself facing some daunting issues with my podcast hosting on Libsyn, Rich stepped in and proved to be an absolute lifesaver. His expertise, patience, and dedication to resolving my problems went above and beyond my expectations.

From the very beginning, Rich exhibited a deep understanding of Libsyn's platform and the intricate nuances of podcasting. He listened attentively to my concerns, showing genuine interest in helping me overcome the challenges I was facing. What truly sets Rich apart is his unwavering commitment to assisting podcasters like me, ensuring that we have the best possible experience with Libsyn.

Rich's troubleshooting skills are nothing short of exceptional. He was able to quickly identify the root causes of my issues and walked me through step-by-step solutions, making sure I understood every aspect of the process. His clear and concise explanations transformed complex problems into manageable tasks, empowering me to take control of my podcast hosting.

But it's not just Rich's technical prowess that makes him stand out; it's his friendly and patient demeanor that truly sets him apart. He never made me feel rushed or inadequate, no matter how many questions I asked or how long it took to resolve my problems. Rich is a true ambassador for Libsyn's commitment to excellent customer support.

Thanks to Rich, I was not only able to resolve the issues I was facing but also gained valuable insights into optimizing my podcast hosting experience. He went above and beyond the call of duty, ensuring that I left our interactions feeling confident and empowered.

In an age where customer support can often be frustrating and unhelpful, Rich is a beacon of hope. His dedication to helping podcasters succeed is truly commendable. I am incredibly grateful for his support and can confidently say that without his expertise, I would have been lost in a sea of technical difficulties.

If you are a podcaster using Libsyn and ever find yourself in need of assistance, do not hesitate to reach out to Rich. His exceptional support will not only resolve your issues but also leave you with a newfound sense of confidence in your podcasting journey. Rich is an invaluable asset to the Libsyn team, and I can't thank him enough for all his help. Bravo, Rich!

1 september 2023
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

The pros and cons

I appreciate the platform's excellence, which is equipped with all the essential features the Podcast community needs. It is clearly designed by great minds to make it more user-friendly. However, it's unfortunate that the customer service and support are not up to par. Minor issues can take forever to resolve, which can be extremely frustrating.

27 juli 2023
Logo Libsyn Podcast Hosting

Antwoord van Libsyn Podcast Hosting

Hello Morris,

We appreciate the kind words in relation to the Libsyn platform!

I'm very sorry to hear that you had a negative experience with our support team! Generally, we aim to respond to all of our customers within 24 hours of a ticket being submitted. With this being said, we are in the office Monday - Friday 9am to 5pm EST, so we can be a little slower in the evenings or on weekends.

If you have any outstanding problems or questions, please let me know, and I would be happy to help!

Beoordeeld met 2 van de 5 sterren

Too expensive

Too expensive. I host multiple podcasts and they do not have deals for podcasters who have multiple shows...so you have to pay pretty high prices for each show you host. It's too much and unfair.

27 juli 2023
Logo Libsyn Podcast Hosting

Antwoord van Libsyn Podcast Hosting

Hello Dave,

I'm sorry that our pricing and subscription structure does not fit your needs. I will be sure to pass your comments along to our product team, so that they are aware of this feedback.

If you have any questions, or need help with an issue related to your show, please reach out to our support team at support@libsyn.com, and we would be happy to assist you.

Beoordeeld met 5 van de 5 sterren

Service Second to None

By far the best customer service from a tech provider I've ever received - fast, personal, no templates/form emails, just smart, thorough, knowledgeable, caring team members. And the Libsyn interface and features are fantastic, super easy to use. No complaints from this happy customer and I recommend Libsyn to anyone in need of a podcast provider!

30 augustus 2023
Review zonder uitnodiging

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