Lidl UK Reviews 450

Under the Consumer Rights Act 2015, a customer's rights arise from the contract of sale, not from possession of a receipt,but because I have lost my receipt Lidl has refused to abide by the law and refund a faulty product. I do have proof of spending in the store that day and have spent thousands of pounds at Lidl and yet they cause this degree of difficulty. The manager at the Soth Gosforth store explained that he had no autonomy in these matters and that if I supplied the date of purchase to customer care they would find the receipt so that I could be refunded. First I called but got a robot, then I emailed and got an automated response saying "no receipt, no refund" What a fuss over a relatively small amount. Utterly impersonal treatment and bad business. I loved Lidl, right now I doubt I'll ever go there again.

I am a regular customer.

I am prepared to pay more for Fruits & Vegetables use the lot instead of paying less. Especially the ones on offer. Avocados are invariably rotten , French beans are no good. I bought 2 Parsimmon both were bad.

Don’t try to be cheap cheap & serve cheap stuff.

Regards

Padma Cavale

No lucky draw after survey

Customer service is absolutely terrible. Unhelpful, not professional or customer focused.

The store has good products but staff is very rude and unhelpful unprofessional, they have no manners or understanding how to speak there customers and badly in need of traning.

They push you self service with trolly full of stuff and you van barely get 1 bad on the self-service service checking amd when you ask them for help they are extremely unhelpful and rude.

This review is for Hanwell branch in west London.

I hope Lidle really look into there staff and traning.

Katsu chicken curry. Mac and cheese. Pulled pork. High protein muscle building foods.
Yum yum

I genuinely loved Lidl. Yes the stores can sometimes be a bit chaotic and product availability can be very hit and miss. The prices are good, the quality is generally great and the Parkside tool and hardware products are absolutely fantastic. So why the one star review? Very simply, the new rewards scheme is the biggest single insult any business has ever given its millions of customers .... with the possible exception of Gerald Ratner who described his store's jewellery range as "crap" and then the company imploded!! The old scheme giving us a £20 discount on one shop after spending £250 has been replaced by a scheme giving us £1 discount for every £100 spent. And then Lidl claim this is an improvement and is what customers asked for!!! Lidl management must really think that their customers are either stupid or too lazy to shop elsewhere. Well guess what Lidl ..... we are not stupid and we do have choices. I will miss my local store and the great folk that work there, but I will not be insulted by a management system that no longer cares

New Reward Scheme, omg what a disappointment, the great incentive of Lidl's old reward scheme was to get freebies after certain monthly spending targets and hopefully the £250 shop to get you a 10% voucher, all gone, that's blown it for me, its such a massive change in potential rewards that its now a disincentive to shop at Lidl's, subtle changes are bareable but a full throttle disappearing of such a massive reason to Lidl's for me has gone, so the extra mile to Aldi's will next be my preferred shop, such a shame. Too big a change in the reward scheme benefits to ignore, huge own goal, with Aldis now well ahead in the attraction stakes. :(

Been shopping at lidl all the time hitting the last milestone in their app for the 10% off shoppin every single month, now they changed the rewards system and it looks awful. 1 point for every pound spent an no freebies anymore. Worst think is and the reason for 1 star is them saying that they have listened to us and gave us better rewards system. You what?

Lidl have changed the receipe to their Spaghetti Carbonara. I know it won't matter to most of their customers but my partner is allergic to Garlic in any form. Lidl have now added Garlic puree to their Spaghetti Carbonara pre-made dish. Yes I know I can make my own but it was handy to have a couple in the fridge/freezer. They have also reduced the quantities of the main ingrediens as well perhaps that is why they need to add garlic to disguise this!

The security at the Fitzwarren Street branch is absolutely pointless. He's always on his phone and never actually doing his job. If I were a shoplifter I would love this store

I visit lidl Bellvale at least 4 out of 5 days a week. I have found it value for money, and fresh fruit and veg often on display, the store is always clean and tidy and a safe environment to shop in . I appreciate the fact health and safety is at the top of the list for customers and staff . But most of all
" ITS SO NICE TO BE HELPED AND SERVED " By nice peaple who work at lidle Bellvale. Ovisly we would all be rich if we didn't have to buy food household goods and goods to help in are personal hygiene.
" So it's nice to spend my money at somewhere like lidle "

Warranty support - forget it. Need to talk to someone about warranty support - forget it. Customer service hides behind a useless Bot. Phone numbers, if you can find them, just cut you off. Absolutely the worst customer service experience - if you can even get through in the first place. And then they promise the world and fail to deliver anything! Utterly useless.

I went into Lidl Abbeywood store and by the bakery section they have a new product "croissant with cheese and ham". But this product is right next to the plain,almond and chocolate croissants. I was concerned about cross contamination, food allergy etc. I made a suggestion to one of the managers named Dorin. My suggestion was that they should place this new product close to the savoury items and breads/rolls. Dorin told me that's the way the top brass of the company wants the layout to be. I asked about how they will ensure or guard against food contamination. He was dismissive, rude and frankly unhelpful. I asked how can I raise this as a concern and he said through customer services!
I would give Lidl zero star. I don't buy from the bakery but I sure hope they protect customers and also listen to customers.

I am writing to express my sincere appreciation for the truly outstanding shopping experience I had today at the Lidl Camberwell Green store. From the moment I walked through the doors, the atmosphere was welcoming and the staff were attentive and professional throughout.

I would like to specifically and wholeheartedly recognise two exceptional members of your team Amanda and Adam who both went far above and beyond what one would typically expect from a supermarket visit.

Amanda was an absolute pleasure to encounter. Her gracious, warm and proactive nature made an immediate impression. She took genuine time and care to ensure that my shopping experience was not only smooth but truly enjoyable. Her attentiveness and natural ability to anticipate the needs of customers is something quite special and very rarely seen.

Adam was equally fantastic. His positive energy, dedication and willingness to engage with customers in such a meaningful and thoughtful way is a true testament to his character and professionalism. He made every moment of the visit feel personal and valued.

Together, Amanda and Adam represent the very best of what customer service should be. They are a tremendous asset to the Camberwell Green store and to Lidl as a whole. Because of their kindness and professionalism, I will absolutely be returning and recommending this store to others.

Please ensure this feedback reaches them both they truly deserve to be recognised.

Casey Christopher James
Receipt No:04919779
Store: LON-Camberwell
Date: 14th March 2026 | Time: 17: 43

We hate shops which advertise and then do not have the products. This week was Lidl's gardening event and there were quite a few things we needed - a long thin planting trowel, secataurs, weed control fabric and growbags. Not one of these was in stock in the Castle Blvd Nottingham, despite being advertised in their magazine and every other store having had growbags for weeks. It is a pity head office deliveries to this shop are so poorly managed, as when it has products they are generally good.

Shoreham lidl, possibly the most miserable place to shop in sussex, Don't know what goes on in this store but its not a nice place to shop. Another thing you can never get out of the place without a substantial wait because the tills are closed. Went in there sunday, car park was full so shop was packed Announcement till no1 is closing, 10 past 10 the till had been open 10 minutes and it closed? doesn't help the situation at all.

At morfa lidli store today ,a very young lady served myself ,whom was very kind care helpfull .
Staff always get bad reviews but not good reviews ,this young lady on till 2 today is an asset to lidli in morfa ,fair play very l9vely lsdy

We decided as a family to switch from Aldi to Lidl after many years. Today I visited the Lidl store on Darlington Street, Wigan and unfortunately my experience was very disappointing. We will never go there again.
After completing my shopping in that Lidl shop, I went to the checkout and was informed that the staffed checkout was available for cash payments only. As I was paying by card, I was directed to use the self-checkout instead. While I understand that stores encourage self-service, the self-checkout area was far too small to accommodate a full trolley of shopping.
There was not enough space on the scale to fit all my items, and I was advised by a member of staff that I would need to scan and pay for one bag at a time. This was highly impractical and inconvenient. As a result, I chose to leave my shopping and shop elsewhere.
The experience left me feeling frustrated and undervalued as a customer. I believe checkout policies and store layout should better accommodate customers doing a full weekly shop, regardless of payment method.
I hope this feedback is taken seriously and constructively and that improvements will be made for future customers.

Lidal’s Fisponds Bristol..
store manager Lisa. Needs to go on a short awareness course when dealing with the general public. Rude, controlling to members of staff and myself in store today.

She has No management skills what so ever I will be making a formal complaint.