Lidl UKReviews 

Absolutely awful, rude staff. I've shopped here for over 20 years, never again

I bought yellow flesh nectrine sweet lady from Lidl last night. All four were rotten. Waste of money. 😔

Getting really fed up with Lidl in Totton. Last week five of the pack of Cocktail Vine tomatos were rotton in varying degrees. This week half of the pack of avocados is soft. We stopped buying coliflower as they were so bad, but they seem to have improved recently.
It's just not worth the petrol cost of going back.
Looks like Aldi have gained a customer.

Bought two packs of Lidl Naso Goreng and found it was minus Shrimp Paste whih is one of the main ingredients . Also found the chicken was below standard. If they want to sell it why don't the make it correctly. Wont be buying this item again.

Getting better staffs, a Lidl employee was being extremely rude to me and my sister today since I’m a minor and she’s not, she wanted to get a 0.00% citrus drink and this annoying guy( blonde hair, about 5’8-5’9, about 60kg) told us we couldn’t get it without an ID and my sister offered to show her ID but he was like ‘I also need an ID’ we argued that she’s getting it for herself and it obviously says 0.00% alcohol so what?? This guy actually just took the drink and walked away, murmuring something like ‘that’s how it works’ like sorry?? You’re meant to explain properly why it’s like that and also be calm about it not just yanking the drink away from the self service counter and walking out, I’m honestly so pissed and annoyed. My Lidl is the one at Forfar, Scotland.

Everything good until you get to the till. Then you have to wait a long time to be served/ pay. It takes at least 4 times longer than any other shop to make payment.

If you so worried to save money on additional staff, then put in a self check out!

Lidl Chichester.

Julie at Jamaica street branch, has the most wonderful friendly customer service, always has a smile. A great asset to your company.

Turned up at Lidl in Chichester again. Wasn't sure if I was at the bsm driving instructor place it had so many driving instructors in the car park, together with all the other independent driving instructors. Clearly Lidl don't seem to care.

I witnessed a staff member named Abbie in the Banbridge store Northern Ireland point out to a customer in front of me that her bottle of bleach she was purchasing was only half-full yet there was no leak. This is what I call customer service with a 5 star rating. This young lady was so helpful to ensure the customer had a full bottle of bleach.

I went shopping in Lidl Compton Cl Basildon
And at check out I was met by the lovely helpful Lady called Jas, this lady went above and beyond her job description and helped me to download the Lidl App as well as helping all other people checking out!
After downloading the App she explained in great detail how this App would help save me money and enhance my shopping experience at Lidl Compton Close!
I will be forever greatful to the lovely Jas for making our day!
This Lady needs a gold star for her Customer Service, thank you Jas

Last week tried to buy some celery on special offer. There was a worm burrowing into it. Checked a few others and most were heavily soiled. Lidl seem to do special offers when they get bad batches of certain items or when nearly out of date. Not a very nice way to compete in market but who's there to regulate or even note these reviews. We got useless government, failing democracy and lying party political system.

Northern Ireland store/s:

Although I do like the produce and the DIY items Lidl regularly get in, as well as their 3 year guarantee on Parkside items, it's extremely disappointing and frustrating when they advertise items in their weekly magazine/leaflet but when you call to get an item, they don't even have it in store.

It's not that they've sold out of it, it's just that they didn't get the item/s in, even though advertised in the leaflet and the large poster outside the store.

I then called to another (bigger) Lidl store on the Shore Road, Belfast, and they didn't get them in either. (Wall brackets for handing items in the shed etc).

This happens quite regularly, which also frequently includes many items on their online leaflets showing items as `Cancelled`.

The same happened for the large 8V lithium battery not too long ago, which was clearly advertised in the leaflet for £29.99, yet when I called on the very morning at 08:30am, they did not have any, and the employee said `They were not delivered to the store`. Or maybe it was just a printing error in the leaflet at the wrong price. Still false advertising though.

Poor logistics.

Disgusting behaviour by higher management and especially the area manager. No empathy or care for people who have clinical p.t.s.d.
When trying to complain to lidl themselves to practice the values they so call preach, can you get hold of anything that isn't automated?? Nope.
Disgusting company, Disgusting staff. Do not shop here people your contributing to everyday people being abused.

Gate lane Blackpool.
I go to this Lidl because they have a toilet to use if necessary, every shop should have but it's always out of order, new building and always out of order toilet, or someone doesn't want to clean so it's easier to write that it's out of order. I have IBS but others have small children or other situations and that's why I'm slowly moving to Asda, there's never a problem there.

I bought a crivit premium folding camping chair. Flimsy put it up and returned within 1 hr. Went through self service never got a receipt and had to queue behind some one else to get out Store.
I was told always given and self service and certainly never got one come out.
Worst chair ever and customer service rubbish.one staff member said need to speak to manager and queued up and lady at till shouted down line to me I have to go to head office woudnt let me speak to a manager . Dont want to know .wont be shopping there again.

I have been a loyal Lidl customer for 15 years, but with all their changes including having no open tills, not issuing receipts not accepting cards at tills thus forcing you to use the self-checkouts this is putting me off.

A special thank you to Mr. Vijayakumar who works at the new, amazing Lidl in Westealing London W13. He is always polite, kind and greets you with his warm smile! My 5⭐️ to you, Mr. Vijayakumar! 👍🏻

For anyone considering purchasing anything from their 'cordless electrical range.' tools, garden machinery, etc, I would like to offer you some advice. Unless you either already own a suitable battery with charger or know where to obtain one do not buy any of these products. My local store has plenty of machines on sale but has not had the battery/charger combo in stock for many months now and cannot say even if it will have any in future, never mind when.
I purchased a cordless lawn mower and ordered a battery and charger online through Google and it is a scam site, despite using the Parkside logo. Lidl Customer services are not interested and are quite content to continue to offer these goods without the means to make them operable.
They may appear to offer good value but find your battery first, I wish you luck.

Self checkout card only so has to wait ages to be served by casier with just 5 items , well I'll not shop here then as I paying cash 👎

customer service uncontactable
you call the freephone number speak to a robot who tells you they are transferring your call to a human
voice informs you your call will be answered within 2 mins ... then you are told there are no agents to take your call call back later.....i have called and called just the same ..... very disappointing
quote from their web site
"we are here for you
You will be helped quickly and easily if you have any questions about our products, guarantee, spare parts or complaints. Because sustainability is especially important to us, we will repair your faulty product " "Quality for the best price, a great selection and new options all the time. With PARKSIDE, you get everything you need....REALLY try customer service !! also posted od DE trustpilot