I signed up for them at the beginning…
I signed up for them at the beginning of their promotion, 5 listings for $100, and never received it. I reached out to customer service after 4 days and was told that I'd receive it, but never did. **Updated response**
Thank you for your reply. I understand the need to protect the platform, but I joined the promotion early, followed the rules, and was told directly by customer service that I would still receive the incentive. I put in genuine effort creating listings and contributing to the platform. It’s disheartening to see the campaign canceled without honoring commitments made to users who acted in good faith. I hope Life4Rent will reconsider how it treats legitimate contributors.
Antwoord van Life4rent
Hi Angela,
Thanks for sharing your experience, we understand why this was frustrating,
we paused the early incentive campaign you are refering to shortly after launch due to confirmed misuse, including multiple user accounts being linked to the same payment details. This goes beyond listing quality and falls into financial misuse, which required us to act quickly and responsibly.
Once this was confirmed, we took all listings created during that period offline so each one could be reviewed individually. After completing the investigation, we made the decision to cancel the campaign entirely to protect the platform and its users.
Users who had already received rewards before the cancellation kept them, but no further payouts were issued once the program was cancelled. A platform-wide notice was sent explaining the decision and the reasons behind it.
Life4Rent is built around real listings and real transactions. While we understand the disappointment around the promotion ending, safeguarding the community had to come first.
We appreciate you taking the time to share your feedback.
Following your update, we appreciate you highlighting the importance of recognising genuine effort, and we want to be clear that contributors who acted in good faith were never the issue.
We would however like to clarify that the current redesigned campaign preserves the same reward value for genuine contributors. Genuine users affected by the reset can resubmit improved listings under the 5,000 Booking Campaign and earn the same value of $5 per approved listing, capped at $100 per user, issued as in-app credit usable across the platform. We no longer issue cash payouts, as we believe this was the primary cause of misuse; this change allows us to protect the community while maintaining fair value for legitimate users. Many users have since successfully done so. This approach allows us to honour genuine efforts while applying stronger safeguards to protect the community. This information was communicated to existing users before the campaign was made public.
Thank you again for taking the time to share your feedback.
