Lifemax Limited Reviews 

Returned a faulty anti snore band. Return rejected and refused full refund of £15.99.

Seller ignoring messages requesting reason for not accepting the return and refusal to issue refund.

For online purchases, your rights come from both the Consumer Rights Act 2015 (for faulty goods) and the Consumer Contracts Regulations (for change-of-mind cancellations). You have 14 days to cancel an online order after delivery and another 14 days to return it, plus a 30-day right to reject faulty item.

This fan is really nice, very quiet but disappointed with the running time. I needed this fan in my bedroom, it gets very hot in there and I do not have a spare plug so this was ideal. On the medium setting I would put it on at 0030 am and by 6:00 a.m., there was no power left. I did query this with Lifemax, and was told to return it to them so their technical department could see if there was a fault. Before doing this I asked what the running time was on the medium setting. I was then told five hours. My original email stated that I was only getting five and a half hours running time so do not understand why they suggested I returned it to them when the expected running time is about five hours. This could have been answered by one email from them but the exchange of emails when on for a little while. Great product disappointing running time as it said up to 12 hours and I did expect a little bit more on the medium setting.

Only just ordered the product, but customer services were very helpful BUT the 20% VAT is added right at the end of the ordering process after delivery is calculated so comes in a lot more expensive than you first think!

Great product (replacement bulb for high vision reading light). The bulb is expensive but so good that it is worth every penny! I use my lamp for sewing and crafting. I’m really pleased to be able to source a new bulb in the UK, and posting was quick too

Very good seat massager used on a living room armchair or on a car seat , comfortable to use when switched off too ,living room or car driver or passengers seat

The grab rail was so easy to install and has been a great help for me in my shower.

I am blown away by how amazing the Lifemax Mighty Fan is. The fan may be small in size but the amount of cool air that is blasted from it is just astonishing!
This item sits perfectly on my bed side table and has kept me cool all through the hottest nights! Highly recommended!!!

I ordered the 5 in 1 light from Lifemax over the telephone and found their customer services extremely helpful. I have no hesitation in recommending the product or Lifemax.

I have the Mighty Fan. It has been brilliant over the last few days on my desk. Very sturdy compared to others and as rechargeable no wires to get in the way! Recommend.

I purchased the rechargeable foldaway fan from Lifemax.
It is even better than I expected for the price. It folds away compactly which means it’s really easy to move from
Room to room or even pack for a night away.
Highly recommend.

Purchased a VERY expensive lamp. Now out of warranty. Asked them for a VERY small part to repair it = NO cant help you. = RUBBISH customer care.

I had a problem with my video doorbell it just stopped replaced the batteries approximately three times so I opened up item as it was past the years warranty I checked it out and what I could see was behind the push button there are two brass or copper lots of small strips one lot was like it had burnt black I got in touch with life max and was told a chap Called Tom Cowling called me and told me that because I had opened it up the warranty was void I had said it was the only way I could find out what the problem might have been all I was asking for was some help and in what could be done basically told me nothing all I was asking for was some help so I would have to think seriously if anyone is thinking of purchasing one if anything goes wrong don’t expect any help from them

I bought a Lifemax magnifying lamp via Superdrug’s website and after 5 weeks of receiving it and only a couple of days usage, the LED ring light exploded and melted the plastic body of the lamp. It was obviously faulty and dangerous. I’d paid £30 for it and, even if I’d wanted to replace the non-standard ring-style bulb, that would still cost me another £12.

Superdrug’s online webchat facility said that I must contact Lifemax myself as it’s one of their ‘3rd party suppliers’. I was unable to speak to a human being as it seems that Superdrug no longer have that facility. There are no phone numbers on their website and you can only type messages to an anonymous webchat assistant who eventually supplied an email address and Lifemax’s phone number.

When I called Lifemax, I spoke to someone called Andrew who insisted that, despite my description of a melted lamp, it was up to me to send it back to them at my cost so that they could examine it as they only supply a ‘return-to-base’ guarantee. They don’t supply free return labels.

I sent it back (£6.50 postage) and requested a full REFUND. I included a description of the fault, my email address and phone number. I was no longer interested in waiting for a replacement as I’d bought a new study lamp locally.

I was thoroughly irritated when 10 days later, out of the blue, a new(?) replacement lamp was delivered to my home with no accompanying explanation as to why my refund request was ignored.

I no longer require the lamp. I quite clearly made a written request for a refund as it was FAULTY. I even spoke to ‘Andrew’ who instructed me to mark the package for his attention - which I did. He obviously ignored my accompanying message, decided to send me a replacement (in an old battered box) and now I’m stuck with a lamp I have no use for that’s cost me £36.50 total.

Very angry!

If a lamp melts, it’s faulty. By law, I’m entitled to get a refund. It’s not their choice.

Avoid this company if you ever

I became visually impaired and was bought a LifeMax wristwatch as a gift in 2017. Once set up the talking watch is really easy to use and is a nice light alternative to always needing my phone on. Recently also my watch needed a battery replacement and restart and I couldn't really fault the company in any real way for the service on that too. They were easy to reach by phone if needed, provided good communications and best is I soon got my watch back working pretty much exactly as I had last heard it. Many thanks for the watch and the recent service too.

I have recently bought a solar watch charger from this company via a third party which has not been delivered. Two weeks a drew a blank as to ever receiving the item as the third party company we’re not responding to me emails. By complete chance I spoke to Claire from the customer service team at Lifemax . She was amazing and immediately resolved my issue sending a replacement out . The customer service I have received from them is amazing. It wasn’t the fault of lifemax but they have resolved. Thank you so much and what a pleasure it has been to do business with yourselves. Well done guys 5 star ⭐️