LightNode Reviews 86

Absolutely terrible experience with LightNode. Here is what happened:

1. TERRIBLE NETWORK SPEED: Paid for Taiwan VPS but actual speed is only 1.56 Mbps - completely unusable for any business purpose.

2. WRONG IP LOCATION: Purchased Taiwan (Taipei II) VPS but the IP address shows as United States location. This is false advertising.

3. NO CUSTOMER SUPPORT: Submitted support tickets 3 days ago with ZERO proper response. Just automated replies with no real solution.

4. PHONE NOT ANSWERED: Tried calling the company directly - nobody picked up. Complete silence from their team.

5. STILL CHARGING AFTER STOPPING: When I tried to stop the server to avoid further charges, they warned that stopping the server STILL incurs charges. This is a trap with no way out.

I have never experienced such a dishonest and unprofessional hosting company in my life. They take your money, deliver nothing close to what was advertised, and disappear when you need help.

STAY AWAY FROM LIGHTNODE. This company is a complete scam. Save your money and go elsewhere.

Order ID: ecs-k400016f80bk

Bed Support
never use this service, 0 star service

As soon as I paid, my account was suspended. The support team never got in touch.

Made ticket 2 months ago no answer you top up credit but service is bad and you cannot refund credit as no one is there. I think that you cannot find worst provider than this one.

I had a server with my whole work set-up there and one day after I upgraded to a better machine and payed for it, it crashed. It has been three weeks and no one is replaying for a ticket that I made, for my emails and on the chat. I feel like I have been robed. Because I was. 40USD down the drain. DONT USE IT.

Absolutely terrible experience.

The payment system did not work properly. Money was charged from my account, but the balance was never credited. Support did not respond for days, and because of their failure to process the payment, my server was deleted.

Funds taken. No balance update. No support. Server gone.

This is beyond unprofessional — it’s a complete breakdown of service and responsibility. I would strongly advise anyone to think twice before trusting this company with their money or infrastructure.

Support doesn't exist, I've had a ticket pending for 2.5 weeks without a response. They push you to deposit extra credits to your account, once you realise that the service is unusable, it's too late, you can't take out the credit anymore.

No live agent/chat ..I paid for monthly..not getting access..no response for ticket..very bad service..don't take it

No, or very little price information without logging in. Tried to run a N8N app, the version is soooooo old, not usable at all. No ticket answer. Minimum topup of $10 before you can do anything. Bad GUI. And thats all before i can even start using their service. I'm going somewhere else.

For the ones complaining about scam and overcharging, the actual charge is in HK Dollar (which is ~8 times USD). So no scam on this part but not disclosed before either.

UPDATE! After about 2 weeks I got no answer and they deleted my server with it's entire data! It's a nightmare. Never trust them!
- Their website had a bug that got 404 error when tried to recharge. After some tries my account got suspended and after 4 days they haven't answered me yet. My whole business is down for 4 days and everything is getting ruined and still no one from lightnode gives an answer

I think they are scammers, I tryed to add $10 into my account but it tries to get $100! I regected request in my account and check everything again, I chose to charge only $10 into my account but next time was same request come to my bank app as $100!! so simply I tried to delete my account but there is no delete account option!

We ordered the bluestack server but we can not use the bluestack on the server, I try to contact the support for fixing and refund but no one cares us and no one replies us. They do not refund as well. We already sent the refund request 2 weeks but they do not address it.

This is the scam company, the server is not as same as the advertisement

Worst customer service ever.
While requesting a quote for hosting capabilities, I got the answer "The price is too high. Do you really need to know it?"

Without any notification, they (!) deleted 2 my already working VPS because of (!) "out of capacity". I'm just speaking to the void in the support, they even didn't care to train their bot to react to "alive person needed", you can just select an option in the chat and that's all.

Being a CTO of a startup, and being a developer for over a 15 years, ordering all kinds of hosting, VPS, dedicated, GPU etc. all the time, with all my confidence I can assure you that Lightnode is truly unique, I was never treated as absolutely nothing never before.

For all new clients considering Lightnode I strongly recommend to do not even look this way.

All existing Lightnode clients I urge to IMMEDIATELY change your provider because your business is in danger, you can just wake up next morning with your servers gone.

They provide the best and most diverse services. I hope it continues with the same quality. Thank you for everything

Ho comprato la vpn il 21/7/25 per utilizzare un software in cloud. Purtroppo il software non si connetteva al cloud ed il 22/7/25 ho aperto un ticket per risolvere il problema. Dopo 8 giorni, non avendo ricevuto nessuna risposta, ho aperto un nuovo ticket chiedendo di chiudere l'account ed avere il rimborso dei soldi versati (Se non posso utilizzare il software per cui ho comprato la vpn la vpn non mi serve a nulla). Era il 30/7/25
Ad oggi, dopo più di un mese nessuna risposta.
ps. Ho provato ad avere assistenza anche tramite la chat del sito. Prima mi hanno detto di aprire un ticket. Poi, dopo che gli ho fatto presente di averlo già fatto molti giorni prima, sono spariti anche li

Careful! I tried to top up my account by 25 USD, and during Visa 3D Secure I noticed that they wanted to charge my account 194.61 USD.

This is an outright scam! Please stay away from this service. Luckily, I noticed just in time.

system running fast, customer service good attitude.

well. nice to use , coumster have replyed . all problem as been settle , fast , no issue .