Lillyandlula Reviews 51

DO NOT BUY FROM THIS COMPANY! They sell utter garbage at a premium price! I paid £72 for a tiny throw sold as chinchilla wave luxury and it should be £15 in home bargains. They send from China…. It’s not uk . 🇬🇧🇬🇧 they don’t even have a label on… this is on alibaba for £10. For those who say they bought for dogs… Costco have furry lined HUGE throws for £20 or go on Richard Haworth hotel range!! Do not buy the trash from here. I’ve now got to get my hard earned money back!!!
They have since emailed me refusing to speak further when I had already started their return procedure and sent them the screen shot…. What sort of company is this. This is their email to me….
“”We have clearly outlined the returns process to you multiple times, and this remains unchanged.

We would also like to address your recent comments in your emails and the review you have left about our business.

We do not accept abusive language, false claims, or defamatory statements about our business. All of our product listings clearly outline materials, specifications, and imagery, and we stand by the accuracy of our descriptions.

We will not engage further on this matter outside of the formal returns process.””

Fast delivery and nicely packed. I will definitely shop from Lulu and lula again!

Disappointing experience. I ordered what were advertised as 'Superior Quality' glasses, but after a two-month wait, I received generic glassware manufactured in China. These exact glasses are available on AliExpress for $16. The marketing is highly misleading—save your money and look elsewhere.

Terrible quality products, everything arrived in packaging that suggests it was direct from china. Did not match the website or prices charged. I felt ripped off and conned. This company is aggressively seeking to remove bad reviews.

The products we ordered resembled nothing like what the shiny website resembled. They all came in packaging straight from a Chinese factory and the quality was absolutely bottom barrel. If it had all come in a Christmas cracker it would have been fair enough, honestly it all ended up in the bin. I feel completely cheated by this company.

The website does not represent the goods. We ordered a rug (absolutely tiny, crazy expensive, smelt of awful chemicals) a hanging den and a teepee. All arrived in packaging from a Chinese factory, wrapped in that tatty plastic that is familiar if you buy from Temu or Shein but most importantly was all total junk. Just absolute terrible quality, nothing was even close to functioning, just total rubbish. I've learnt my lesson, all in the bin. Didn't bother getting a refund, avoid this 'company'. I note that all this companies 5* reviews are from people with only 1 review. WE ARE NOT STUPID.

I wish I had read these reviews before ordering, Lilly and Lula seemed totally legit on their website and social media, where home creators with large followings have collaborated with them. It had been 6 days since ordering and I’d heard nothing from Yodel, I check up today on tracking and see it will be coming from Ali Express. I paid £40 for napkins and I do not expect to be getting a product from a cheap company otherwise I would have paid less and ordered direct. Essentially they are posing as a small UK based business with high quality items, when they are actually just drop shipping from Ali Express. I paid via PayPal in 3, so I was able to raise a claim for a full refund with them luckily. AVOID

Do not buy from this company. Horrible experience. Appalling customer service. I have been extremely disappointed and upset by the rude and unreasonable response from the company who refused my return request after the Christmas period. I am left with an unwanted product I can't return and a lot of ill feeling. Company needs to rethink its approach if it wants to retain customers.

From one small business, to another - I just wanted to leave a little note and have my say! I’m an interior designer and have ordered from LL several times, both for myself and for clients. As a designer, I’m always looking for unique pieces which seem quite hard to come by these days, especially at more affordable rates. And compared to some of the more “premium” brands offering similar quality, Lilly & Lula are actually really well-priced. I have never had any issues with the orders I’ve placed and have always been positively surprised - that said, yes, you might need to wait a few more days for your order to arrive, but I honestly don’t mind waiting for the right piece.

Absolute garbage, total rip off-- the "king sized" blanket we ordered FOR TWO HUNDRED DOLLARS (!!!) was smaller than a BATH TOWEL and reeked of harsh chemicals-- they refused to return it and then stopped responding to emails!!

Ordered 4 medium and smal walll baskets in rattan. They are beautifully made and look great together. Order was dispatched and received quickly.

Five Stars for customer service! Quick answer, to the point and great service! I had to return my item as it didn’t work in the intended space. I reached out to customer service who provided a response straight away and approved my request. Super straightforward process - they privide a prepaid return label via email and collection can be arranged if neccessary. Wish it was this easy to return items generally!

This website is a con. I ordered an item from here. When it arrived it had clearly been drop shipped from China. Even the Chinese label was still on it. We found the item on Amazon for less than half the price. They have not responded to any emails I have sent them and I am now contacting standing standards. Avoid.

I wrote a review previously and this company fought to get it removed.. even with amendments from me. Can’t even tell the truth about a company. Cheap products that come direct from China.. and not as described on the website. Customer service not helpful, even when product is not described.. AVOID

Our experience with Lilly and Lula was horrible. We had saved up for our house interiors before Christmas and spent €500 of our €1000 budget on what we thought were beautiful wall lights and quality candle holders.

Everything arrived directly from China and took a very long time to reach us, which wasn’t made clear at the time of purchase. When the items finally arrived, the quality was extremely poor. Everything felt cheap and flimsy, nothing like the images or the price suggested.

The packaging was also very disappointing — each item was wrapped in thin, plastic, sweet-like packets, which made the whole experience feel even more low-end and wasteful.

Overall, this was a huge let-down. For the price we paid, we expected well-made products and transparent sourcing. Instead, we were left deeply disappointed and wishing we had spent our money elsewhere.

We are in the process of trying to return

UPDATE:
We won our dispute thanks to Revolut. We got a full refund of the amount back into our accounts. We were so angry and deflated as the emails back and forth with Lilly and lula were taking a lot of time and energy as they would not back down.
I would recommend anybody who was also ripped off by this cheap drop shipping company to request a chargeback through revolut or visa. It worked for us thankfully. We are now going to buy lights from a reputable supplier.

Love my new throw! Just plush and perfect. Delivery was a little slow and took around 8 days, but everything arrived in perfect condition.

I ordered a blanket for my daughter for Christmas on the 24th of November,it arrived today 7th of January !To top it off the blanket had no tags and smelt vile ,to say it was the farthest thing from the picture was an understatement!
Avoid avoid avoid

Gosh, where do I even start? We were hosting a large event and urgently needed to find a supplier who could provide over 200 tablecloths for embroidery. We reached out to Lilly & Lula with really short notice and they replied the same day. From that first response, the team were incredible. They arranged same-day delivery and personally made sure everything was couriered to us in time for the event. The quality of the tablecloths was fantastic, exactly as described, and everything arrived beautifully packaged. THANK YOU Amanda - you were BRILLIANT

Such a dreadful company. Spent over £95 on a ‘plush’ play tent. It is the most awfully made piece of tat that was already ripped when I put it up for the child on Christmas Day. Then wired started poking out the next day. Material thin as anything. I complained and they took ages to reply and when they did said they wouldn’t refund as I didn’t tell them about it within 48 hours of delivery - it was built for the child on Christmas Day!!!! It is totally not fit for purpose. I am beyond shocked. Clearly scam artists.

Love love my pillow cases. It’s my second time buying them. They’re premium quality. Lilly and Lula CS is very helpful, responds quickly and really cares about the best service given to the customers. Highly recommend