lillyandsid.com Reviews 

Antwoord van lillyandsid.com

Geüpdatet op 23 apr 2026

Thank you for taking the time to share your feedback.

We’re very sorry to hear about your experience and completely understand your frustration.

In early March, we transitioned to a new warehouse, which unfortunately led to temporary delays while systems and stock were being fully migrated. During this short period, some orders did not meet our usual dispatch standards.

Please rest assured, this is not the standard of service we pride ourselves on. As soon as the issue was identified, we took immediate steps to resolve delays, prioritised outstanding orders, and offered next-day delivery upgrades and discount codes as a gesture of goodwill.

In your case, your order was cancelled and a full refund was processed, along with an additional discount code as a further apology.

We are truly sorry for the inconvenience caused and appreciate your understanding during this transitional period. We remain fully committed to ensuring this level of disruption does not happen again.

Best wishes,
Lilly and Sid

Antwoord van lillyandsid.com

Geüpdatet op 23 apr 2026

Thank you for taking the time to share your feedback.

We are very sorry to hear about your experience and fully understand your frustration regarding the delays and communication around your order.

In March, we were in the process of transitioning to a new warehouse, which unfortunately led to temporary disruption in fulfilment and response times. During this short period, some orders were delayed and stock availability was affected as systems were being fully migrated.

As a small team, our response times were slightly slower than usual during this time, and we appreciate how frustrating this would have been. Please be assured this was a temporary situation, and we did our very best to rectify issues for all customers as quickly as possible.

In your case, we arranged a telephone call to explain the situation, issued apologies, processed the relevant refund, and provided discount codes as a gesture of goodwill for the inconvenience caused.

We are truly sorry that your experience did not reflect the standard of service we aim to provide. This was an isolated and temporary issue, and we have already strengthened our processes to ensure a smoother experience moving forward.

Best wishes,
Lilly and Sid

Antwoord van lillyandsid.com

23 apr 2026

Thank you for taking the time to share your feedback.

We are very sorry to hear about your experience and fully understand your frustration regarding the delay in receiving your order and difficulty in getting in touch.

In March, we were in the process of transitioning to a new warehouse, which unfortunately led to temporary disruption in fulfilment and response times. During this short period, some orders were delayed and communication was slower than our usual standard.

As a small team, we were doing our very best to manage a high volume of enquiries while resolving fulfilment delays as quickly as possible. We can see that we did subsequently arrange a telephone call with you to discuss your concerns directly, and we sincerely apologised and took your feedback on board at the time.

We are very sorry that your experience fell short of expectations. This was a temporary situation, and we worked hard to resolve all outstanding orders and improve processes as quickly as possible.

We truly hope we can restore your confidence in us in the future.

Best wishes,
Lilly and Sid