Lilyandeden Reviews 

On their website they use fake, AI generated images to show products that do not exist. Then, after you receive the cheap, Chinese junk they reveal themselves as an overseas scam. They tell you that they will either give you a 20% refund to keep them (which in my case was $19.50 after I paid $73 for two coffee mugs) or you can return the item for a full refund to this address:

Return Address:
No.186, Feiyunjiang Road
Puzhou Subdistrict, Longwan District
Wenzhou, 325011
Zhejiang, China
Tel: +86-15957719526
Contact person: Miss Chen

But here's the kicker, YOU have to pay the shipping. Which to China, for 2 lbs in my case, was $50. So you're forced to keep the junk and take the 20% refund.

Now, what is the example I'm talking about when I say they show fake images and send you real junk?

On their website they show a beautiful blown glass coffee mug that looks like stacked books 📚 with interlaced wire just as a stained glass window would have. They charge $35 with shipping.

What you get is a cheap dollar store resin mug that looks NOTHING like the photo. It has a tin cup insert that isn't even shown in the photo and it's the size of an espresso cup.

And here's the best part. It's toxic. I put them in my dishwasher and the house filled with a toxic fume from this poisonous resin garbage trinket. The last thing you'd want to do is put your lips on this thing. No wonder they put a tin insert in the actual product. Because they knew the stuff was toxic.

But what really sticks in my craw after spending $73 on two of these pieces of junk and only getting a $19.50 rebate, is that their "customer service" blatantly lied to me.

After I placed the order, I received notification of a shipping date from China. This threw up a red flag for me because I've done business in China and I know what they do. So I asked them prior to the items being shipped, to please verify that the items were "as advertised" because I was seeing a lot of similar offerings on the internet that looked nothing like the images on their website.

They responded to me in the middle of the night, which for those of you who don't know is a tell tale sign they are in China. China is exactly 12 hrs opposite us. The middle of the night here is the middle of their workday.

A person purporting to be "Katrina" responded that they could absolutely be trusted and that all the items on their website are exactly as shown. This actually put me at ease and I allowed the order to continue. I was an idiot to believe them.

I really wish Trust Pilot allowed photo attachments so you could see the difference between this gorgeous stacked book, blown glass artisan coffee mug that I'd gladly pay $35 for and the absolute dollar store resin trinket junk worth $1.50 that arrived.

And I bought these for my elderly mother as a gift which really burns my @ss. She called me and asked why I sent her two plastic mini mug tchotchkees when she already has shelves full of junk no one wants.

So in the end I paid $53 for two pieces of cheap Chinese junk. Lesson learned. Avoid this website like the plague. Don't fall for their beautifully crafted website and wistful Americana verbiage. It's all designed to separate you from your cash. Liars and scammers.

Ordered the item on the 17th August. I'm still waiting for it to be delivered. It ships from China but you pay USA prices.
Wish I read the reviews before purchasing.
Hoping at least the product is as described..

The product is deceptively smaller than the visual presents. This is supposed to be a charcuterie board. You might be able to get 5 M&Ms on it. Waited over a month for the delivery. Cheap and disappointing, don't let it fool you.

I ordered a curtain panel that was supposed to be on sale but was charged the full price. They ship from China. It took forever to receive and then it was not as depicted so I requested return instructions. They said they would give me 20% back and I could keep it or I could return at my expense and it would have to be insured. Scam.

Kraken Board ... stay away. Not even close to the advertised picture. Very cheap product. If you want a refund, they give you an address in China to send it to. I picked this sight because the price was higher and I figured it must be a good thing. Boy was I wrong.
Stay away. If you must buy one, find the cheapest price elsewhere. I suspect their entire website represents the same false products and you will get no service.

I ordered from Lily & Eden and was so happy with everything! The quality of the items is amazing, and they look even better in person. I’ll definitely be shopping here again!

Kraken board was a cheep cheep pice of garbage not at all like the picture that they use to advertise on top of that they want me to send it back to China for a refund knowing it would cost me more than it worth This is a very bad company to deal with buyer beware.

Terrible! The listing for the product was completely false and described features that just were not the case. The item was poorly made and plastic. When I requested a return, they said I had to pay to ship it back to China, which is ludicrous. Otherwise, they offered 30% off, which is ridiculous considering this is total garbage. Do NOT order from this site.

I did not receive a receiot for my order. I was immediately charged. I called and emailed repeatedly asking for a receipt or order confirmation and received no response. After not receiving any reply or merchandise after 3 weeks I called my credit card company which concluded this was fraud and reversed the charge. The company fulfilled the order after a month but replied bt text to me only after noting the charge was reversed, indicating that it had no way to reach me?? The purported to be wool blend throws i ordered were made of extremely cheap acrylic or nylon- not a single natural fiber and nit anything anyone would want to touch. None of the solar lights I bought from them worked- the company has continued to refuse to offer me any means to return these defective goods for credit. Their products and business model is marking up cheap junk from China- and then not allowing the returns it advertises it offers- buyer beware. This is a bad actor and you will be ripped off.

I ordered the KrakenBoard™ - Rustic Octopus Charcuterie Platter. What I received is a cheap imitation of what was portrayed on the website. Not at all worth the money.

I ordered the KrakenBoard™ - Rustic Octopus Charcuterie Platter. What I received is a cheap imitation of what was portrayed on the website. I paid $40 and all though they offered a refund, they will not send a return label. The cheap item they sent is sold in Walmart for $9.95. I disputed this sale with American Express. I have photos to show the difference. Even the painted stain is badly painted.

I specifically sought out a small U.S-based business to support. I am trying to eliminate a lot of plastic from our home. They advertised a nice wooden fruit and vegetable stand with stainless steel plates. I was really excited to find it. What l received arrived in a smashed-up open box shipped from China. The wood was roughly cut and poor quality. The plates were very cheap-quality plastic, NOT stainless steel. When l contacted the merchant, they tried to give me a 25% refund to keep it. It is poor quality and l didn't want it. When l requested a return, they told me l had to pay expensive return shipping to China. The whole thing is just a big scam. I am in the process of disputing the charge with my credit card. Do not do business with this company.

The lamp is beautiful, the kids love it can't wait to go to bed to watch the movie they call it.

The company says it’s in Wyoming. The item shipped from Russia. The item is nothing as described. I bought the marriage takes three hearts and cross item. The cross isn’t even attached to the hearts. It’s made of some cheap material I can’t even describe. Completely different color than website picture too. It was a gift so very embarrassing. Very poor quality. Trying to get my 30-day return satisfaction guaranteed. They don’t pay return shipping and you have to ship it to China. Katrina in customer service is not helpful at all. This company is a scam. They are not in Wyoming either. So disappointed!! $50 lost and the gift is useless for the recipient.

The twilight twirl wind spinner was not worth the money. The weld on the ring broke loose, the pole was too flimsy and it wouldn't stay in the fork that holds it in the ground. All I got was 42.00 worth of junk. You need to come up with stronger material. It is so cheap it wouldn't stand up to the wind. I just wasted my money and time.

I ordered some solar lights from them at the end of June. They used a Chinese shipping company, whatever. Tracking eventually said item was at LAX customs. Kept checking, tracking never changed. I contacted the company, they said they contacted shipping and it should update soon. A week later no change. It's now been a month since I've ordered and still says in LAX customs. Is the product good? Who knows? At this point I'm starting to think I'll never know. Customer service was prompt at responding so that's a plus.

How do you reach customer support? I emailed them and havent heard from anyone. Please reach back to me at wlee427 at aol.com

I ordered the Modest Mike Night Lamp in January for my son's birthday. It arrived, and I gift-wrapped it for his birthday in June. When he unwrapped it, the whole head rolled off, the plastic securing the head to the body was shattered, and when plugged in, it doesn't even go on. I immediately emailed, and Katrina did respond to say I was outside of the 30-day period and they could offer a discount on my next purchase. Are they serious? Why would I ever purchase again? I have emailed several times, and now they aren't responding. I recommended two other friends purchase, which they did at the time and also received copy lights worth $10 on Temu -cheap plastic and different legs, not the resin version advertised on their site. It's broken, and they won't even replace it; a refund is out of the question. They aren't even responding now, surely under the Consumer Guarantees Act, they need to replace a faulty item?

This is the first time I have purchased from Lily and Eden, however, the process was very quick. I ordered the sloth hanging basket and bowl. I possibly did not read the full details, and when I received these items I was disappointed to see how small they were. They are still very cute and I will use them for something I am sure. Thank you.

This company is a complete scam - please avoid them!!!

I had to chase them multiple times as my order hadn’t even been dispatched in a month, they would ignore my emails asking where an earth it was and ignored my requests to cancel it or look into what was wrong.

Their customer service ‘katrina’ is completely incompetent, evasive and a liar. Any positive reviews are incredibly suspicious and I would plead with anyone to never use them.

I’ve reported them to my bank and I just hope I can get the money back they’ve fraudulently stolen from me.

Awful company.