I had an issue with one of the small pearl stud earrings and I can’t praise Olivia enough for her fast response and solution. I have purchased quite a few items from them before and never had an issu... Toon meer
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Brilliant customer service. Breanna was fantastic, although my initial order was sent incorrect, I couldn’t have asked for a better resolution. She ensured the correct earrings arrived on time for my... Toon meer
I have order multiple items from Lily & Roo and love every piece! Unfortunately my necklace chain broke, but they were so helpful at getting it replaced. Nothing was a bother. I will continue to be a... Toon meer
Absolutely love this company and their jewellery and have used many time. Great customer service and warranty HOWEVER their necklaces are too dainty and just break. I’ve had one necklace replaced twic... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
The home of pearl wedding jewellery, stylish engraved and personalised necklaces, all available in gold, silver and rose gold. Subtle and stylish diamond earrings, bracelets, bangles and rings.
Contactgegevens
Salcott Road 1a, SW11 6DQ, London, Verenigd Koninkrijk
- lilyandroo.com
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Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 7% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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They were absolutely perfect!
I purchased the Silver Diamond Style Large Pearl Hoops and Ten Pearl Choker Gift Set for my wedding celebration and they were absolutely perfect! I wanted something timeless and elegant, and Lily & Roo truly delivers that vibe. The jewelry beautifully complemented my dress and made me feel amazing. Highly recommend!
Superb company
I’ve had several items from Lily & Roo now and always so happy with them. The Quality is great and their customer is exceptional 😊
I received a gorgeous bracelet which…
I received a gorgeous bracelet which sadly broke and Lily and Roo were amazing about sending me a returns label and fixing it for me and returning it!
Beautifully crafted jewellery and very…
Beautifully crafted jewellery and very efficient customer service. Thank-you so much.
I bought a gold plated necklace as a…
I bought a gold plated necklace as a gift for my sister and she absolutely loved it! So far it's holding up really well 👌👌
Gorgeous gift
Purchased a ring and necklace as a gift. Received jewellery quickly and they were beautifully gift wrapped.
Gorgeous gift, thank you.
Just purchased a lovely necklace for my…
Just purchased a lovely necklace for my Sister , delicate engraving added , lovely piece and great service !
Outstanding customer service
Outstanding customer service. Solved our issue very quickly and the whole experience felt important to them. Thank you.
Beautiful jewellery, brilliant customer service.
Beautiful jewellery at a very reasonable price. Shipping was quick and the customer service is brilliant, special thank you to ‘Olivia’ for being so helpful. I already have my next purchase in mind.
Beautiful jewellery by Lily & Roo
Beautiful jewellery by Lily & Roo. I have purchased myself and had two bracelets as gifts. I will definitely be ordering more. Stunning.
Their customer service is amazing too.
Amazing service
Amazing company! The necklace I was gifted was stunning. Due to wear and tear, I needed to contact Lily and Roo for advice on my necklace, they responded immediately and were so helpful. They sent me a replacement necklace after I sent mine one back. Over all amazing service I will be buying from them again!
Gorgeous jewellery and the customer…
Gorgeous jewellery and the customer service is probably the best I’ve ever experienced! Thank you so much and will definitely be a returning customer :)
Absolutely first class customer service…
Absolutely first class customer service following a recent request for a repair to an item that I broke from being heavy handed. Liv who I dealt with went above and beyond to rectify the situation.
I now have one of their beautiful necklaces again to wear and enjoy. Thank you so much Lily and Roo ❤️
I recently purchased a beautiful…
I recently purchased a beautiful necklace from Lily and Roo but it broke after a couple months. While this was probably due to me not treating it correctly, the company was very happy to send me a replacement! I am so impressed with their customer service and care for individual customers.
A problem was resolved immediately
A problem was resolved immediately
Overall a very good company to purchase from
Excellent service
Service very prompt, received items earlier than expected. Necklace and earrings as expected, very good quality. It was a gift, and it was greatly appreciated.
What a beautiful earrings
What a beautiful earrings. And a fantastic customer service. I bought it for my wife. However she didn’t like the hook. The team exchanged the hook with a better one with in 2 days . Swift response and very good product. Highly recommend
Really lovely jewellery as such a good…
Really lovely jewellery as such a good price compared to other retailers - I accidentally ordered the wrong size and sent it back with no problem and got the right size shipped out really quick
Wonderful Customer Service
I have purchased several pieces from Lily and Roo, all of which I absolutely love. The quality is wonderful, and each piece is so unique and fun to style. Their customer service is beyond wonderful! I had a chain snap and ended up losing my St. Christopher's charm which was incredibly sentimental. Breanna contacted me back right away, and they fully replaced my charm and necklace. I am so beyond grateful for what she made happen, and although I already was, I am now 100% a lifetime customer!!!
I have always found the products and…
I have always found the products and customer service absolutely first class. I recommend Lily and Roo to all that are looking for fab products.
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