Lilyandroo Reviews 1.201

I reached out to Lily and Roo to have a custom necklace crafted, and the entire process was seamless. From the initial emails to the moment I received my necklace, which I absolutely adore, everything was handled perfectly. I highly recommend their services. Thank you so much! 🤍

Lovely necklace, very delicate and beautifully packaged, a perfect gift.

Updated: Initially we received only one cross, when we ordered two. We contacted customer service, and left the review. Finally the manager consulted us and they have sent us the second cross.
Unfortunately, one of our sons didn’t have the cross for the christening ceremony, but the tiny cross is so beautiful, that we still are very thankful to LilyandRoo for resolving the problem and sending the missed one.

I recently purchased quite an expensive chain and unfortunately after a couple of months it broke. However, the team online and over emails were fantastic and within days of me logging this issue, they had dispatched me with an exact replacement.

Made a purchase for my wedding earrings and was very excited. A mix up with the delivery service was very quickly rectified from the amazing Breanna at Lily and Roo. Thank you so much, cannot wait to wear my earrings!

LilyandRoo saved the day with exceptional customer service. After being let down with a faulty item delivered from a well known brand, we needed an item next day for a special occasion. LilyandRoo pulled out all the stops to make sure we received this item, which we did in less than 24 hours. The item was lovely (initial necklace), but the customer service was second to none, something which is hard to find. Thank you LilyandRoo, Breanna saved the day and we will definitely look to order from you again. Breanna is a brilliant ambassador for your company, we were well impressed. Thank you.

I hate to leave a bad review as I generally love the brand, however I ordered a chain and it was too long. I tried to do a return via my order but got a message saying “unable to return”, i emailed the info@ address and never heard back, even though I chased. I’m almost outside of the return window but still waiting for customer service team to contact me. Very disappointed.

Disappointed when I bought a solid white gold initial necklace and it not only constantly got tangled because it was so fine but the adjustment also broke. I contacted customer service they only untangled and polished it and sent it back they didn’t fix the adjustment or offer a new one. *update* They have however since been in contact and offered a return and replacement. Really appreciate it and good service second time round so updating thank you!

Beautiful jewellery and AMAZING customer service!

My boyfriend got me a necklace from Lily & Roo in January 2024. I wore it everyday and in March 2025, the chain caught and broke. I contact the company to see if they offered a repair service (fully expecting to pay). They said they can offer a replacement chain, completely free of charge, all I had to do was return my chain (they paid for the postage of this too!).

The customer service was brilliant throughout this whole process.

I ordered a freshwater Pearl bracelet which broke within a few days. I emailed them and they offered to fix it. I said I would prefer a refund and this was issued straight away. Happy with their customer service.

I purchased a beautiful pair of earrings that were sent ASAP for my daughters wedding. We did have a small issue with one item that was rectified very quickly and effortlessly.
Great communication and fantastic customer service through out
I cannot recommend this company enough and will definitely purchase from them again.

I recently ordered my wedding jewellery from Lily and Roo and ordered the wrong size chain. I contacted customer service and they advised me to send the jewellery back and let them know what size of chain I wanted. I received the correct size necklace back within a few days of me sending the incorrect one back!

Amazing and speedy service! Highly recommend.

We need MORE stars for this company! After much searching I found the perfect initial necklace for my daughter. I was a couple of days before I realized I bought the demonstration letter and not the letter for my daughter's name! NO PROBLEM! They fixed my order with no delay in shipping and no change in price. It fast became my daughter's favorite pice of jewelry. Two months later the necklace chain snapped. I contacted customer service again about replacing it. They asked for photos and a description of the break which we provided. Within a week we had a prepaid envelope to return the necklace to the company and a replacement necklace is out for delivery this morning. Pleasant, super responsive, and always helpful even when it's my error is the kind of customer service that creates loyalty. Thank you to all the LilyandRoo folks that made this wonderful experience happen.

Olivia in customer service is fab.
I had a slight issue with a recent purchase and after posting it back to them, Olivia had a new item sent out to me the following day.

I bought a gold and multi pearl necklace and paid for next day delivery. The necklace is absolutely beautiful and the delivery was as I paid for. Very happy with the purchase and service. I will buy again for sure.

I ordered an item for a dear friend and I was quickly contacted because it was unfortunately out of stock for the time frame I required. I was given the option to choose another item with no extra charge and immediate dispatch.
Their customer service is outstanding, communication was brilliant and I’d recommend to anyone. Looking forward to receiving the item and even more so to gifting it.
A special thanks to Breanna who went above and beyond to help.

I came across this company through Adverts online & was really drawn in by their beautiful jewellery. I have ordered 2 necklaces so far which did not disappoint. The designs are stunning & the quality is equally as high. I had a minor issue with one of the necklaces which customer services sorted really promptly. The email response time was phenomenal. I cannot rate this company more highly!

My favourite jewellery brand!
I received my wedding earrings as a gift from my bridesmaids - they were exactly what I was after! Dainty and elegant but also modern. I got the Gold Thick Squared Hoop Pearl Drop Earrings - the pearls are detachable so I wear them as simple hoops day to day too.
I recommend this brand to anyone and have since bought other pieces from here - amazing quality and tarnish free!

I was really pleased with the service received from lily and Roo. They were quick to carry out repairs to a damaged jewellery, great customer service. I will definitely recommend this company.

Michael

Lily and Roo have the perfect wedding jewellery, not only for the special day but also beyond. I got so many compliments on my jewellery, their pearl collection is to die for. The pieces are timeless and customer service is incredible. 9 months on from my wedding and I still wear the jewellery for not only special occasions but also daily reminding me of my wedding day.