Lilyandroo Reviews 1.201

Lily and Roo are a fantastic company. They helped me sort something personal out which they did not have to as it was my error. They listened to my reasons and went above and beyond. I will always be grateful and I highly recommend them and the customer service team. Thank you so much.

Very poor, don't recommend

I recently ordered a personalised necklace for my daughter's confirmation only to be told it was out of stock. I was offered an alternate colour to which I clearly declined and expressed my disappointment at not receiving the item. Nowhere in this email was there the option to terminate the order, as far as I was concerned I'd made it clear I would need to look for an alternative as the silver option wasn't acceptable.
A week later, after I had ordered a gift elsewhere, they dispatched the item. I didn't receive a follow up email to say 'change of plan, we do have the item now if you'd still like to receive it'.- they just sent it and are now refusing to provide a refund saying that I didn't reply to their email - which is utterly disingenuous and incredibly poor customer service. The quality isn't as good as the Abbott Lyon necklace I ordered either.

Beautiful jewellery and amazing customer service so friendly and efficient. So impressed with Olivia who I spoke to over email she was so helpful thank you!

Unfortunately the item that I purchased felt like poor quality- in particular the chain was extremely thin for the money. A slightly thicker better quality chain would have made the item much more expensive looking. I expected better quality for the price paid.

Purchased an initial necklace for my sisters birthday. It was absolutely gorgeous, well made and the packaging was adorable. My sister loved it.

Excellent service and great communication with customer services. Would definitely recommend.

I could easily have provided a lower star rating for my review of my experience With Lily and Roo.

Having purchased an available item from the Lily and Roo website, as a gift for my daughter's birthday, I received confirmation that it would be on its way.

The following day however, I received a very apologetic email from Breanna at Lily and Roo, advising me that the item was actually out of stock.

With only a few days to go until my daughter's birthday, Breanna offered to provide an alternative item (of my choice) and they would cover any difference in price, including a refund if the replacement item was of a lesser value. She also confirmed that they would cover the cost on next day delivery.

I did choose an alternative item and as it turns out, my daughter told me she preferred this to what would have been my original choice. The item arrived at my daughter's house the day before her birthday.

Sometimes things go wrong and companies' systems fail but it's how a company responds to such issues that is a measure of whether they care and how much they value excellent customer service.

Great job Breanna and Lily and Roo!

Truly great customer service, ordered a necklace but the chain was too short. The team replied immediately with the exchange details and the exchange was processed within 2 days of arrival

I ordered the pearl choker for my daughter’s birthday. The necklace was as seen on the photo. She was very pleased with the present!

It's a lovely company. Couple of problems with a product, they replaced immediately with no hassle. Highly recommended!

Ordered 2 separate gifts for family and wedding jewellery
Very high quality items and packaged and delivered to a high standard within days of order. Very nice staff who were able to quickly exchange items for me. Would highly recommend as the jewellery is very well made and different.

I love all of the things here! Great quality and fast service!

My mum bought me some beautiful drop pearl earrings for my birthday last year. After approx 11 months, one of the earrings broke. I recently contacted Lily & Roo (via email) on the off chance that they may be able to do something (honestly not thinking they would get back to me given the time-lapse).

Not only did I get a response from Breanna within 1 working day, she also offered to have my earring repaired at no additional cost to me. No quibble approach.

Liv sent me an email 2 days ago to say my earring was fixed and on its way back to me and sure enough, it arrived today.

I can’t tell you how grateful I am to have my lovely earrings fixed.

The level of response, follow up and overall customer service from this company is simply outstanding. Thank you so much. I will most definitely be recommending you to my friends and family and I look forward to buying more lovely jewellery from you.

Lovely products, great service and packaging. Would definitely use again.

My mum ordered my wedding jewellery from here - it is beautiful jewellery! We did have an issue with the bracelet clasp but after sending an email they repaired and replaced and kept me, my sister and Mum all updated via email every step off the way! Highly recommend!

I ordered a beautiful Small Gold Necklace and matching earrings for my Granddaughter and even though there was a delay in delivering the earrings I was kept informed and eventually when my order arrived they were beautifully packaged.
I would highly recommend buying from this company there products are beautiful.

Beautiful diamond hoop pearl drop earrings. Presented in a beautiful box and packaging. Speedy delivery, I can't wait to wear them on my wedding day!

Beautifully presented and arrived within a few days. Ordered a St Christopher medal for my daughter who was going travelling. She loved it

I bought a pearl choker necklace custom made.. it’s absolutely gorgeous..I love it.. I found them to be extremely helpful ..

Fabulous delivery, packaging is beautiful, earrings outstanding, if you want to look & feel smart, I definitely recommend Lilyandroo