Lilyandroo Reviews 1.201

Had never heard of Lilyandroo until a friend recommended I take a look as I was looking for a 60th birthday gift. Absolutely gorgeous, brilliant communication on the update of my order and amazing fast delivery even with having it engraved. The necklace is super cute I was so happy with it. I shall definitely use this company again and will definitely recommend to others ☺️

My order was fine but over a year after my last purchase they started texting me marketing messages, which I don’t believe I opted in for.
I contacted them and asked to be opt out of marketing and they confirmed it had happened. I then continued to receive texts and asked them to stop this which they confirmed they had removed me from mailing lists.
I’ve just received further text marketing from them - customer services are not doing their role and the company aren’t adhering to basic GDPR - which raises concerns around other gdpr methods and regulations for me.

Another response from this company basically just sending the exact information as the last email - apparently the GPS shows it was delivered but how as I don’t have the package. Got this as a gift and it’s been a week for them to tell me another 10 days(After reviewing the tracking details, we can see that the parcel was delivered to the correct GPS coordinates, and a proof of delivery photo has been provided by the courier. That said, we absolutely want to make sure your order reaches you, so there are a couple of important steps we need to take next.

Before we proceed, could you please double check the following:
The delivery address on your order
Around your property (porch, side or back door, garage, mailbox, etc.)
With neighbours or household members who may have accepted the parcel on your behalf
For any delivery attempt notices or collection slips left by the courier
If you’ve already checked all of the above and the parcel is still missing, we will need to open an investigation with the courier to help locate the order and gather more information about the delivery. Please note that this process can take up to 10 days for the courier to complete) awful service - do not buy from them.

Been buying items from lily and roo for a while now been very impressed with the choice and products on the site been very happy with the quality and style of products I have brought for the wife and she has been very happy with the jewellery

Never have I meet a lady and a company that help so so much sorting shipping to my daughter and returns also always with love and care if I have made a mistake as I stupidly did for this Xmas all in silver but why 🤦🏼‍♀️as allergic all good I buy from you but my daughter has bought me 5 pieces from you in silver that’s why we think I got it wrong
So I’m lucky truly to you for correcting this years necklace’s to gold and earrings I ordered right ☺️

I thank you and will never buy from anywhere else you app replace my daughters pearl bracelet when it broke
She lives in Australia and only buys if you also
We ❤️you
Merry 🎄 Olivia & all at Lily &Roo

I’ve bought several pieces from Lily and Roo now (earrings, bracelet, and a ring) and everything has always been absolutely beautiful and really well made. Their delivery is super prompt and everything is nicely packaged.

I did have an issue recently with a ring that arrived faulty, but their customer service was honestly brilliant. Liv couldn’t have been more helpful in getting a replacement out to me in time for Christmas, which I really appreciated.

Overall, I’ve consistently had great experiences with them. Gorgeous jewellery, lovely service, and really good prices. Highly recommend - especially for gifting!

Beautiful jewellery and great customer service
I bought a pearl necklace, bracelet and earrings set to wear for my wedding which arrived quickly. Everything was beautiful but the hinges on one earring seemed a bit stiff. I emailed about this and received a prompt response, with prepaid return postage and exchange sent quickly. Really great customer service and I can’t wait to wear the beautiful jewellery on my wedding day. Thank you.

Just ordered a gold St. Christopher for my husband’s Christmas. Breanna was so helpful when I was choosing his gift. Can’t wait to see it. Fabulous experience and will order again xx

I have now purchased three items from Lily and Roo (two necklaces and one pair of earrings) and they have all broken in <12 months. The clasps on both necklaces broke, and the stem on the earrings snapped. The latter broke on the second time of wearing!! Really disappointed as I love the look of the pieces, but they are clearly terrible quality.

Absolutely outstanding company..My first stop to buy gifts and personal presents..I had a slight issue with my last order and the service from Breanna and Liv
It was soon quickly sorted out..5 Stars every day of the week,, Thank you ...

I had a piece of jewellery bought for me as a gift last Christmas, sadly earlier this year it broke. I decided to reach out today to see if there was anything that could be done before I took it to a jeweller to fix, I received a response almost instantly and have been sent out a replacement item on next day delivery! I couldn’t be happier with the service I received today and I can’t wait to wear my necklace again!

I originally left 2 stars when I hadn’t heard back about my repair, but the team got in touch straight away and arranged a replacement necklace due to the issues I was having. Whenever I spoke to them they were really helpful, I’m really grateful as the piece means a lot to me.

After countless issues from a faulty item to delivery problems, Olivia was amazing from start to finish! Her prompt responses and willingness to help means I can’t fault Lily & Roo. The quality of the jewellery is great too, I have used Lily & Roo for years and will certainly continue to do so

Speed of service and attention to detail were brilliant. Had to change gift as it clashed with another present and the staff couldn't be more helpful and accommodating.
Would highly recommend.

I’ve ordered several jewellery pieces from Lily and Roo and everything is always beautifully designed, packaged and delivered promptly.
The customer service is also very good. I can’t recommend Lily and Roo enough and I will continue to shop with them in the future.

As an anxious buyer, I did email the company for confirmation of when to expect my order. The team were fantastic with reassuring me that everything was in place and being done as requested. My partner loves his bangle and having it engraved is so special! thank you again!

I have ordered twice from this company one pair of earring for a 21st birthday and one pair of earrings for my friend as a wedding present! Both sets were beautiful! The gift packaging was also stunning.
My mother bought me a pair for earring two! They are my favourite I wear them everyday but there was a small flaw with one of the earrings where they weren’t catching properly. Without noticing I lost the earring. I emailed the customer service team who could not have been more helpful. I emailed back and forth with Olivia she was fantastic! They are now sending me a replacement earring and I couldn’t be more thankful. I will definitely be ordering for here again and I would recommend them to anymore!!

UPS delivered a necklace to the wrong address so they investigated and in a week sent me a new one. They kept me updated and delivered.
The necklace is beautiful

Lily & Roo’s jewellery is absolutely beautiful! My wife loved it!

The jewellery was all independently gift wrapped and the process of placing the order, with a special request & the inclusion of the gift card was seamless. Would highly recommend.