Lilyandroo Reviews 1.201

Beautiful quality items and amazing service,
Highly recommend 10/10

Super quick delivery,beautiful packaging and gorgeous,very delicate and pretty necklace. Bought for my cousins 40th birthday. I’m hoping she will love it✨

Great company. Ordered an 18th birthday present for my daughter, boxes auto filled with an old email address, pinged over a quick email to lily&roo and they sorted it super quick. The necklace unfortunately broke, there was a delay in me contacting them but they sorted out a repair, then I delayed in sending it back as daughter then couldn't find the necklace! Anyway, none of that was an issue, lily&roo just sorted it, they were super responsive and really lovely to deal with. Thanks

Was the worst service, we didn’t stay

Very pleased with the quick delivery.

The necklace was as described.

Very pleased with the purchase, will definitely use this company again.

I ordered a necklace for my daughter. I was very impressed with the quality, the packaging was exceptional (at no extra cost) and delivery was super quick. I will definitely be buying more things from Lily and Roo and would recommend them to anyone looking for good quality jewellery at reasonable prices.

This company is just fantastic! My son-in-law and myself bought my daughter a necklace for her 30th birthday last year - she had wanted it for ages. Unfortunately she is currently in hospital with a serious illness, and away from her 3 month old baby and during treatment her necklace was broken. Breanna from the team has been so helpful and supportive and sorted out a replacement really quickly. It brightened my daughter’s day when we visited at the weekend. Thank you so so much Lily and Roo. You guys are great!!

I ordered the gold pearl necklace and huggy peal earrings. They are gorgeous. The description was accurate- I was very pleased with the choice of chain lengths . My parcel came very rapidly and was very well packaged. Would use again

I am a returning customer of Lily & Roo. The pieces are expensive, however, absolutely worth every penny.

My chain unfortunately broke (several years after purchase) but after sending a pic of the damage to the customer service team, they sent me a new one right away.

For lovers of fine, high-quality jewellery, this is the place to shop.

I had had an issue with delivery and my order hadn’t arrived. The customer service to resolve this issue was outstanding! Incredibly fast responses and a real care was shown. In particular I would like to thanks Breanna!

Ordered a ring for my wife, unfortunately I ordered the wrong size! Reached out to Lilyandroo and Liv ensured that the process to return and exchange for the correct size was seamless! First class customer service!

I'd like to say how extremely impressed I have been with your Customer Service and After Sales Care. Your company is possibly unique in the lengths you have gone to.

I had an issue through no fault of the company and I was blown away with how amazing customer service was. Communication was fantastic and so efficient. I would certainly purchase from this company. Really happy with my jewellery.

Customer service was faultless. Courier was unable to deliver due to incomplete address and when the package was returned to Lily&Roo they immediately got in touch to give me options of refund or redelivery. Parcel was delivered the following day and it was well worth the wait. I am over the moon with the quality of my order and wouldn’t hesitate to return for future purchases. Highly recommend!

From start to finish the service and the quality was exceptional. The Jewellery is really beautiful and as described. For my daughter's 18th Birthday, it was presented in lovely packaging. Would definitely buy from here again!

Customer service is fantastic. I have bought loads of jewellery from them which are beautiful pieces however one of my necklace broke and they replaced it immediately through quick whatsapp correspondence.

They have some lovely jewellery and their service is excellent. I might be tempted to purchase another piece in the future.

Im absolutely delighted with my purchases from Lily & Roo. Both pieced I got are beautiful, the packaging is gorgeous, the website is really easy to navigate and delivery was seamless! I can't recommend Lily & Roo enough and i can't wait to purchase more pieces in the future.

Beautiful jewellery. Bought my daughter a necklace for graduation and it broke. I emailed to see if there was anything that could be done, received an email back within the hour. Replacement sent out one broken one received back. Excellent service. Would definitely recommend.

My husband bought me a gift for our silver wedding anniversary which they assured prompt delivery( which he paid extra for) well it’s not turned up and very little communication from them. He is distraught that a gift for our special day didn’t arrive!! Very angry and certainly will not shop with again or recommend !!
Disgusting service.. if I could give 0 stars I would. Has really spoilt what should have been a special day!!!