Lilyandroo Reviews 1.201

Really beautiful, high quality jewellery. I keep coming back here any time I want a gift for someone (or myself!). Additionally the customer service is fantastic!

Their jewellery is beautiful but their customer service goes above & beyond.
I unfortunately recently lost 1 of their curved initials & contacted them. To my total disbelief they have very kindly sent me a replacement.
Would very highly recommend them.
Angie Youle

I purchased a necklace for my daughter for her wedding. It was beautiful and fitted perfectly with her dress.
Also it arrived very quickly.

I had a gold/pearl angle chain
It broke as it was very flimsy had it repaired then broke again while wearing it in bed
Very disappointed

Ordered a necklace for our friends 30th & sadly it arrived with the wrong engraving
the team incredible and sorted out within hours for us to return the one we received and ship out a correct one the next day.
Our friend was leaving to go travelling so it was so important for us to have before she left and I was so impressed with their incredible service, it’s also her 30th birthday so was so important for us for it to be right.
Will absolutely be buying from them again as alongside this the quality of the necklace is absolutely beautiful .

I was very impressed by the way the firm handled my order as, being 88 years old, I got in a muddle on ordering on the internet and they went to considerable trouble in contacting me and helping me complete the order. I was also delighted with the lovely gold cross and chain.

My beautiful pearl necklace (purchased 12 months earlier) snapped. I was so disappointed as I was just wearing it and had done nothing to provoke it. However I emailed Lily and Roo and without question was sent a pre paid label to return for repair. Received back all in order within a week. The customer service is commendable.

It’s so refreshing to find a company who provides such high-quality jewellery and fantastic customer care. I never received my order for the earrings I’d ordered for my son’s wedding, which is imminent. The earrings were to match a bracelet and necklace I’d already got. I was skeptical about being taken seriously as the fault was with the postal company and difficult to prove. Liv discussed this with me, kept in regular touch and sent me a replacement in time for the wedding. This level of care and thoughtfulness truly is rare and do very much appreciated. Thank you so much.

5/5 for customer service - inputted the wrong address for delivery and the email customer service was very efficient and polite and couldn’t ask for anymore!

Lilyandroo have been absolutely amazing. I had originally purchased a necklace from them for my wedding which is beautiful and I really wanted the bracelet to match. Unfortunately the size small didn’t fit my small wrist. I reached out to them to ask for advice and was put in touch with Breanna who was super helpful and kind! They were able to accept back the bracelet I had and exchange it for a custom size bracelet to fit my wrist perfectly. The process was super smooth and stress free which when you’re planning your wedding and already stressed is exactly what you need! Can’t recommend them enough! Thank you!

I needed to exchange a gift purchased for my wife by a third party. L&R couldn’t have been more helpful, with very prompt email responses, outlining a clear process for the return/exchange. The tone of their emails was very well judged, suggesting a real desire to help. Thanks L&R.

Absolutely incredible customer service and products. I am so so happy with Lily & Roo and so grateful for their help. Fantastic company!

Never had customer service like it!
⭐⭐⭐⭐⭐
Absolutely amazing experience, as a family we have bought so much from this company and will continue to.
Their products are stunning and their customer service is like no other.

Thank you Lilly And Roo 🩷

Lily and Roo are very responsive and helpful. Loved my jewelry, it was delivered with care. Great quality!

I cannot recommend this company enough- such fine, high quality jewellery and amazing customer service. Company go above and beyond to achieve customer satisfaction. Very fast correspondence and postage- thank you very much 11/10 stars

Exceptional customer service. Needed a replacement necklace & Breanna could not have been more helpful. Emailed on Monday night & the replacement chain arrived on Friday - brilliant!

My daughter has had two beautiful necklaces , on one the chain broke and she somehow damaged the loop where the chain goes through the initial . The chain was very promptly replaced and the initial was repaired. We couldn’t be happier. Fabulous customer service .

Had to contact Lilyandroo after the necklace chain broke. Got an instant reply (and apology), great communication and chain replaced at no charge. Fantastic customer service - many thanks.

I recieved a necklace from Lily and Roo over a year ago and it is such brilliant quality, i have worn it everyday since i received it and it looks the exact same as how it did when i got it. Unfortunately, my necklace snapped and it was entirely my fault as the chain is delicate and thin. I reached out to the customer service team at Lily and Roo and they were so helpful. They immediately apologised that the necklace has snapped and offered to send me out a replacement. The jewellery is so beautiful and
amazing quality and I will definitely be buying there in future for myself and as gifts.