Lilyandroo Reviews 1.201

One of my items had been lost/stolen during the sorting process with the handler, I was able to contact Lily and Roo and they were able to provide a full replacement within a week, great customer service.

Everything about this company is geared to meeting the customer's requirements. The jewellery designs are original and the prices are good. The correspondence is friendly and helpful. I have ordered a set of pearl earings and a gold pearl necklace for my wife and she is very pleased with the purchases.The delivery times are very quick.I recommend Lilyandroo to you.

Lily and Roo went way above and beyond to make sure the jewelry was delivered on time for a gift. V good communication and got the job done. Not forgetting beautiful gift!

Very easy site and quick delivery
Lovely gift boxed item
Would definitely recommend and would purchase again

Brilliant customer service! Liv helped me very quickly and was very helpful. Beautiful jewellery, thank you!

Fantastic customer service received after I ordered the wrong size bracelet for my wife. The team responded to my email in minutes, clearly explained the exchange process and I got the bracelet back a day after they received the original one from me. My wife loves her bracelet and more than happy to recommend Lily & Roo

Ordered a beautiful gift for someone but needed to exchange it for a different size. The staff at Lily And Roo were friendly and helpful and helped me exchange it easily, they responded to all emails almost immediately every time

Great service. Great quality product. Efficient and smooth delivery. Thank you

I ordered some earrings and a ring from Lily and Roo for my wedding day and I was really pleased with not only the quality of the products but the service delivered. The original pair of earrings I had chosen were out of stock, but Liv from the company contacted me and updated my order to a different pair of earrings and ensured they were sent out quickly. The customer service was polite, efficient and dealt with my worries with no fuss. They did not know that my wedding is just around the corner, but they put me at ease knowing I could still choose something I love and that it would arrive on time. I am really looking forward to wearing the pieces I have chosen and would definitely purchase from this company again.

I had a great customer service experience recently with an item that needed replacing. Highly recommend Lily & Roo

Above and beyond! Had left it late to find a St Christopher necklace as a lucky charm for my daughter travelling around South America. Due to the weekend it was a struggle to guarantee delivery in time. Lilyandroo arranged delivery before 10:30am the next day, messaged me to confirm and it duly arrived! The necklace is beautiful. Dainty but excellent quality,& great to have 16” chain size, so perfect for her. Will be a returning customer!

Excellent customer service and response time and a beautifully crafted product. Highly recommended.

Beautiful jewellery , nicely made arrived quickly . Looks expensive and exactly as it looks on the pictures

Item arrived on time and was as described on site. Good quality. Would definitely recommend.

Absolutely fantastic customer service and very prompt delivery excellent very well made jewellery. Will definitely be buying more.

Customer service is excellent. I bought my daughter the most beautiful necklace that she wanted to wear daily but was too delicate to withstand that use
Lily&Roo gave me a full refund with no quibbles
Very impressed

On placing order arrived the next day! Beautifully presented and quality product.
Would definitely recommend

I bought some wedding jewellery for my daughter and she doesn’t like pearls and only wants something dainty and not overpowering and I found exactly what she wanted - earrings, necklace and something forcthe wrist and all matching and she loves it and wore it last week for her registry wedding

I had several questions for Lily and Roo and they always replied quickly. I placed my order which was delivered promptly. Unfortunately the earrings were not the ones I ordered but as it was Saturday there was a delay. They responded quickly on the Monday with a return label and by Wednesday I had received the correct earrings which look very pretty. The customer service from Breanna and Olivia was excellent.

I had an issue with my Lily and Roo order, due to my own mistake. Breanna was friendly, helpful and very efficient. Their products are beautiful. I highly recommend them.