Lily Grace Keepsakes Reviews 

This is the second time my wife has purchased from Helen & Charlotte, the first being almost 8 years ago after the loss of her dad. The bears are absolutely beautiful, so well made and with the most gorgeous faces. Any particular request is always acknowledged and carried out perfectly. Helen & Charlotte keep you updated throughout the process of making the bears and send photos through prior to posting them out. My mum, my wife, my mother-in-law, sisters and I are all thrilled with our beautiful keepsake bears

The items I got were just as I had asked and the company were very helpfull and friendly.
I have told others about them for there keepsakes.

I received my beautiful bear and am so pleased with her. The communication was brilliant and I really can't fault anything. I shall definitely be recommnending Lily Grace Keepsakes

Beautiful items made with care. Definitely recommend them.

I received the memorial bear that I ordered in the time that was quoted, actually earlier than expected.
I am totally overwhelmed by the bear, it is just beautiful and so much more than I anticipated.
Attention to detail...brilliant.
Communication with Helen was excellent.
I would definitely recommend 100%
Thank you so much.

When I received my wedding patch bear it is absolutely stunning! Helen is a talented woman and keeps you in the loop from start to finish. When I opened the box it took my breath away. I would definitely use this company again for a beautiful memory bear to cherish forever,

We have used Lily Grace Keepsakes many times to create something special in memory of our gorgeous daughter and every single keepsake Helen and Charlotte have made for us has been beyond beautiful. The care and love given to what they do is amazing. They are wonderful xx

Everything from ordering right through to delivery I was notified when they had received my parcel in was given estimated completion/delivery time but it was completed earlier i was kept updated with photos as well ,I would definitely recommend my order was treat with such compassion as well and the finished cushion brought a few tears Thank you again Helen for your kindness

Such a lovely company to work with. The attention to detail, pride and professionalism was second to none. The communication and updates were timely and the general empathy and kindness was exceptional. The bears are incredible and will be a constant reminder of our gorgeous Dad and Grandad. Thank you so much 😊

From the first communication to receiving my finished items was brilliant. I was kept updated and I was able to explain what I wanted throughout. When delivery dates didn’t work they changed them to fit around me. The finished items are beyond my expectations… very emotional and very beautiful …. Thank you

Really good service and considerate of loved ones belongings. Really good updates, really great quality of the actual teddy! Very impressed and would definitely recommend x

These ladies have a very special talent! They made the most amazing teddy in remembrance of my son. Made with my son’s football shirt. They kept me informed of its progress all the way. I would certainly recommend them and if I could I would give them 10 stars. Thank you so much ladies . Xx 💕

Wonderful product and fantastic customer service. Helen kept me up to date with the progress of my bear and sent photos too. A pleasure to deal with them.

I got the keepsakes as a gift for my sister, she absolutely loves them!

Great quality, great commincation after purchasing!

I had a cushion made for my daughter using her beloved grandads shirt. It was very securely sent and received. Such a lovely job was made of the cushion and it was very professional. A care sheet was even sent to know how to look after it. Such lovely people to communicate with. I was informed with pictures of its progress. I have absolutely no hesitation in recommending Lily Grace keepsakes. Brilliant.

On contacting Lily Grace Keepsakes she was really reassuring of how safe the clothing would be and from sending it to receiving I was given updates and pictures of the final bears. My mum sadly passed away 20 years ago and I had a few tops I kept, when I heard of memory bears I looked carefully through all the people and so glad I went with Lily Grace. The 2 bears one for my brother and myself were amazing, the details of using the clothing pieces was beyond anything I could have imagined, the bears legs also moved which gave for that extra special. The stuffing of the bears was of high quality and I honesty can see a seem from one material to another. I highly recommend if you treasure a loved ones clothing it’s in the most amazing hands with Lily Grace Keepsakes ❤️ my brother and I now have a treasured spot on our shelves with a picture our mum wearing a top from 47 years ago when I was born next to our beautiful bears. Thank you Lily Grace.

This is the second bear I’ve had Lily Grace Keepsakes make for me, once again they did not disappoint. My Grandma Bear turned out beautifully and has now at last joined Grandad Bear. They take such care and effort right from the moment you place your order, with the material sent in and the final product as well as being super friendly and communicative throughout

Originally when I placed the order we lost our mom a few months before and I wanted to get my sister something special for Christmas. I wasn't sure what to expect when I first placed the order but Helen and Charlotte kept me in the loop from start to finish, even snuck in a little preview.

Very helpful and understanding. Easy service kept updated. Ordered 2 cushions from my mums cardigans and they are absolutely amazing. Very pleased

Excellent quality work! I initially commissioned two cushions using my dad’s old jumpers and polo shirts as a keepsake after his death. I was so impressed with the quality and the finish that I commissioned 5 more! The cushions are so beautifully made and look fabulous. Couldn’t be happier!