Lilystyler Reviews 2.015

Ordered Dec 9th for a Xmas present and it's now Jan 16th and nothing. Sent them several emails and had zero response. Please do not waste your money - buy from someone else.

Ordered this for a Christmas Present on the 2nd December paid extra for express postage, email received same day, saying I’d get notification when dispatched.
Email received on the 9th asking for further postage to be paid, when I questioned it was told it wasn’t anything to do with Lily Styler but the couriers ( Post Office??!!).
I said I wasn’t paying anything extra, next email was on the 11th with dispatch confirmation then nothing till the 22nd when I queried where it was, was told to keep an eye on the tracking, it sat at London Heathrow till the 31st, then Aberdeen Airport till the 9th January, then to get an email saying it had been collected !! Eventually it was delivered on the 11th.
Wish it hadn’t turned up…. Case doesn’t shut, styler attachments don’t stay on , cheap feeling and looks like a very bad knock.
As per ALL there advertising I have tried UNSUCCESSFULLY to even get a response let alone a refund !!!!
AVOID AT ALL COSTS WASTE OF MONEY COMPLETE RIP-OFF !!!!!!!

My daughter ordered this for me as a present in December, we tracked it which was confusing now the tracking does not work and still not received it, have emailed a couple of times and no reply, the first email stated they would reply within 2 working days, absolute joke, really bad experience would not recommend to anyone, really should have looked on here first as we went by reviews on their site and social media, lesson learnt!!

I ordered a hair styler for a Christmas present and they continued to take payments afterwards. I have emailed them 3/4 times to get a refund for something I didn't sign up for and they have not acknowledged or answered my quieres.

If something was to go wrong with the product you can forgot getting any assistance/warranty from them.

I ordered a hair styler as a Christmas gift for my daughter paying the postage too. The box was damaged and I’ve emailed them a few times for a refund but there has been no contact from them.
When I ordered it I was getting emails every day advertising the case etc. but now that I’ve asked for a refund there’s been no reply. Won’t be purchasing anything from them again .

I am still waiting delivery of my Lilystyler which I ordered in December. Tracked it on Shop app which was advised and it showed up it was returned to supplier. Have received no response to my several emails …. Think this is a scam !

Bought a styler in 2025 then in December 2025, this company has taken ANOTHER £30 from the previously used card AND 3 payments of £3.95 without my knowledge or permission. Despite several emails requesting the monies are returned, they have not bothered to reply so off to a small claims court we go! Save yourself a lot of hassle and AVOID LIKE THE PLAGUE!

Ordered on December 19 was hoping it just might come in time for Xmas, but just in case I paid the express delivery charge as it was still showing on site and guess what? It didn’t arrive until gone New Year.
Have sent 2 emails asking for refund of express delivery charge and zilch on a reply.
Terrible customer service, would definitely not recommend.
With regards to product, it’s ok, feels cheap but I did only pay £39.95, for my 10 year old so wouldn’t be buying her the Dyson 1 anyway.

I ordered a a multistyler on 5th of December and then was told on the 10th December that had to pay more for delivery. I didn’t pay the extra and asked for a refund and have not received either product or refund. I have contacted them numerous times and they are not replying

I ordered the styler then ordered case the next day in early December, received case and I am still waiting in styler. I have sent multiple emails with a very cheeky reply to a few . Have asked for refund probably never get it . DONT GO NEAR THIS SITE

Ordered an received

My purchase arrived early December and I informed Lily Styler straight away I wanted to return it as it is to powerful for my fine hair. No speed adjustment buttons and very tinny. After 7 emails to them over the last 6 weeks, I still have the product and have no way information on how to get me money refunded.

They say the product has been delivered but it never was! Tried to get a response on email for days and no one is responding. The phone number they give as contact is not recognised!
What a scam, do not fall for it.

A total scam
Order more than a month ago, Item never received and despite trying to contact them several times asking for an update about my order, I never got a replied, also my order vanished from my shop app which I used to track all my orders and now when I try to tracked it from their website, I cannot access the tracking page, is blank, I had to raise a dispute with my bank to see if I can get my money back, so disappointed to let myself being dragged into this scam when I always researched everything, lesson learned

Sent several emails over several weeks to resolve an issue. ...still waiting for a reply!

I ordered a styler for my fiancé for Christmas I join the vip club also
The brush part of the styler arrived along with a gift box
But the actual styler has never arrived nor the attachments
I have emailed several times with no reply
My mother in law has also ordered a styler and that has not been delivered also

Scam! My mum ordered off here and email countless amounts of times as she wasn’t receiving her order, kept saying was returned to sender they then asked for an additional fee for faster shipping which she paid,they updated and said the order was on the way, she then emailed multiple times for order updates then eventually requesting a refund to then she received no replies. She has now had to bring this to her bank as its fraud.

Been trying to return items and over a month I have only had 1 reply back asking me why.
Very frustrating as I ordered 2 one each for my daughters but they look so cheap and had plastic smell.
Shame I didn’t look into this Chinease company before ordering I have just thrown money down the drain
Angry
J body

I paid for this on 19th December and have STILL not received it. I have sent copious emails with zero feed back . Disgusting . DO NOT PURCHASE

They have no intention of honouring their returns policy. They are a scam company.