Limited Run Games Reviews 330

I ordered a copy of oneshot world machine edition off a third part that ordered one from you a year and a half ago. now my order is canceled because you never fulfilled that order. now I cant get mine and ones on ebay are hundreds of dollars, I cant afford that! its the only game collectors edition I wanted. this is beyond frustrating and upseting. If it wasnt possible to have fulfilled your orders in it woulda been nice to know much earlier than a year and a half in.

Don’t, don’t, DON’T buy anything from Limited Run Games. Seriously. Most importantly, if you’re a software house, please don’t publish your games with LRG! Your fans probably love your work and deserve better.
Besides the ridiculous long waiting times (it took almost 2 years to get what I ordered) the quality of what they distribute is extremely low. They save money on everything, they take any possible shortcut they can (sending loose discs outside shrink wrapped collector’s editions, seriously?), they sell a very cheap product with very poor customer service at premium prices. Worse, they have very low consideration for their paying customers with genuinely no interest for them. You will just feel exploited and taken advantage of and sometimes not even get what you where hoping (and paid top money) for.

Wow, I really wish I had seen their Trustpilot score before ordering from them. Bought two games, a long time after that I got a message that they were on their way. No problem for me, I'm patient. But the games never arrived. And now their tracking tells me they have been already delivered *and* that they were sent back to the sender (which, you may notice, is contradictory). Wrote to their customer services multiple times, I'm being straight-out ignored - absolutely no one seems to feel responsible to sort out what happened. (I wrote them 3 months, 2 months, and 1 month ago; I never got as much as a single response.) As scammy as they come.

Ormai guardano solo il guadagno se hai problemi e chiedi assistenza ti rispondono con le solite frasi di circostanza

I used to really not like limited run games, but in the last few years, they really are getting very good in my opinion.👍👍👍 What a improvement. Keep up the good work

Update,
Paid using PayPal, be fast when paying with it or PayPal will take your money but the website will not detect the payment as completed. PayPal will refund it fast (for me 15 minutes) and then you can do it again. For me that worked so I managed to pay using PayPal. Just be careful of PayPal fees and such.

Ignore the political reviews as they are from right-wing crazies.

I am unable to pay no matter what I try and what I do. Bank is not blocking anything and card is unlocked for internet and international purchases. Also have more then enough money to pay for it (accounting for 2x the worst exchange rate possible). Have not had any problems like this before when paying in USD or other currencies. Support keeps saying to try different cards and I have tried both of mine and my parters cards, none work. Both me and my partner are from Sweden and are using Swedish cards. Used different computers, different phones, on different networks, different browsers, have tried accounting for åäö, nothing works. They suggest trying PayPal but they take out an extreme fee and exchange rate compared to my bank.

Don't get your hopes up when a limited edition will release here as you might not be able to pay without extreme fees and support seems unable to find out why payments keep declining. I have asked them to investigate why I was unable to pay as my bank have not blocked anything and I had more then enough money to pay.

I will just forward a response I received today..which speaks for itself.

Hey there Francis,

Thank you for reaching out to us.

While I am sorry to hear about this happening with your order, as previously touched upon we do not consider loose discs to be damages. Shrink-wrap issues would also not qualify as damages; however I do understand this to be a frustrating situation following your past reports of similar issues.

I have forwarded your feedback on this order to our appropriate teams to help improve our services for the future, and we are here if you have any questions or concerns.
All the best,
Prentice
Customer Support Specialist
Limited Run Games

They suck! Took 2 years to get my Castlevania collectors edition. All other collectors editions took over a year! My orders average over a year wait. Buy from
Play Asia instead ! They often have the same games (in English) and they are cheaper !!!! Plus they ship out right away !!!!

Don't waste your time, tried to pre-order a title off their website, the prices are ridiculous, and on top of that, I've read online that they aren't as legit as they seem, just google it and they do some shady things.

They are a company that makes physical copy of games, but they are overpricing their goods, I don't even thing they have license for some items, but I got no proof, they make millions of dollars in a single day, and they can't do any deals, if you search Limited Run Games shady busienss, you get the truth to this company, suggest you stay away for your own safety.

Just youtube The Truth About Limited Run Games, and also know that if you do get it you have to wait 12 months almost, and may not include all dlc and or data on the physical copy of the game.

P.S
They feed off fear of missing out on items, and uses that to make profits on extortion of their prices.

CRIMINALS! CRIMINALS! CRIMINALS!!!!

Bought two games from this fraudulent company 18 months ago and still haven't received anything!

Customer service is a joke!

STAY AWAY FROM THIS CRIMINALS!!!

I wanted to buy the RETRO INSPIRED CONTROLLER & ARZETTE THE JEWEL OF FARAMORE BUNDLE. What do you get in this package? One plastic controller in the design of the old Philips CD-I controller. Nothing special. You also get a piece of paper with a download code for the game. That's it. Nothing else but the box.

Price to buy it? USD?$54.99.

Price to buy it from Australia? $219 AUD. The shipping costs for a light piece of plastic and a paper card costs literally MORE than 3x the price. In what way can you even justify that?

Well, I guess I miss out on that because of their terrible business practices, especially with it being limited time only.

Limited Run is a fantastic company for limited physical games. They are based in the US and I order from the UK. Never had any issues until recently one of the game was stuck with courier but the team responded quickly and provided a solution. Excellent customer service so I highly recommend them. To all the negative reviews - they have no clue how limited run work. The games are in production so it will take a a while so please refer to the company website for more information. The games received never damage and well protected. I have been buying from them for more than 5 years and will continue to do so.

Space invaders on switch took an absolute eternity to arrive. There is no way to get any real progress on an order.
Cthulu saves Christmas on ps5 took a very long time to arrive.
Let's not get I to the CDR debacle!

I logged onto their website trying to check on the status of my order. The page didn't load properly. Then I got an email stating that my pre-order was canceled. Thinking that this is an easy fix, I contacted customer service by email. The rep Conor replied, stating that they cannot fix the problem becauseI initiated the cancelation.
I explained the chain of event to him, and his answer was the same. I asked to speak to a manager but was ignored. This is awful customer service! I bought from them for years, and I still have other pre-orders, but I think I will cancel them. Often, I find physical copies of the games in Asian markets. Will go to those sites instead. I can't believe Limited Run won't make things right when it was clearly their fault.

Horrible company. Takes over a year to get your order. Sometimes longer. Staff are woke too.

I like physical copies of games but Limited Run always manages to disappoint me. Command & Conquer came without a physical game despite the illustration, the final disk was labeled "Assets Disk". I've been waiting almost two years for an order, and I've waited 8 months for another order with all available items. Which merchant needs 8 months to ship an order from its own warehouse?

Edit:
The list goes on, my most recent order was missing an item. Nevertheless, I decided to change my rating from 1 to 3 stars because customer support responded quickly and well twice. A subsequent delivery was arranged immediately and it arrived 3 weeks later. I had to pay customs fees, which is wrong, but I got them refunded immediately after contacting support.

Slimey slugs. Horrible business practices.

Ordered item Oct 2022. Still have not received it in 2024.

Borderline scam company. When they advertise as the "estimated" delivery, make sure to tack on YEARS to their estimate to get a realistic idea of when they can deliver to you.

Estimates being off by YEARS is not an estimate. They are not a construction company they are a retail game company. If you are not ready to offer a reasonable estimate, don't offer one at all.

And BTW, they charge you IMMEDIATELY when you place an order, not when they deliver the product. They take your money right away, and then you have to wait years to get it. And good luck getting a refund because they only offer refunds on a CASE BY CASE basis.

And on top of all this, their customer service is extremely rude and arrogant! They treat you like you're the idiot for even asking for their help. They are so arrogant and they treat their customers like crap.

Horrible company, shame on them for happily taking peoples money and blatantly lying about their estimate dates. They also do not give you timely updates. I didn't get an update on my order until a whole year has passed.

I learned about them through MetalJesusRocks and I'm just so disappointed. I hope he would see this and help take actions to make this better.

This is not how you treat customers.

After 13 months they finall shipped it. Wth that's the first and last time I'll ever buy from them.

If I never asked/complained to push it faster, they probably would have sent it within 2 years like these reviews here. Wth