Limited Run Games Reviews 330

I waited 2 years for my Castlevania collectors edition. Other collectors editions have taken well over a year on multiple occasions.

5 nintendo switch games so far from limited run around 4-6 Months delivery time.

Sadly its not possible to give 0 stars.
1.5 years waiting for an item that apparently is now undeliverable, and I am currently still fighting for a refund. Due to the wait no company/bank can help me fight the payment charge so I'm out nearly £200. Do NOT make the same expensive mistake as me.

Back in late march of 2023 I bought a deluxe version of a game for NSW and after 10 months it’s come in mint condition, so happy with the game itself and the physical addons. I’d buy again if any games I’m interested in are published by them.

Noticed the other day that a limited run order I'd made over a year ago was 'Ready' but 'Unfilled'. I noted that sellers on Ebay were already selling every game on my order, so enquired when it would be sent.
After a vague reply 'Our shipping team is working through a high volume of shipments at this time so it is taking a bit to work through the current queue. ' and 'Check you emails for a tracking notice'...

So, I then ask 'Ok, so can you tell me when the final product on my order was made available? If I know this then I'll be able to have a guess as to when it may be sent'...

To which I received 'From what I can see the last game that completed manufacturing was PS5 Limited Run # 7: Shantae and the Seven Sirens Collector's Edition around 7 months ago.'

7 Months. And They have ALL the items in stock and ready to post...? WTH??? If they are so overworked, employ more staff. 7 months + another year (April 2022 Order and it's now Jan 2024) AND NO DELIVERY DATE YET??? And no appology for their incredibly poor service. Use VGP if you ever need to purchase LRG games. You'll end up having a much better experience, and free shipping over 99 canadian so probably doesn't cost too much more.

Waited 6 months for 2 games. Received email they had shipped, 2 months later still no games and support says package lost. Inform me I can get a replacement or refund. I said send a replacement, that was 3 weeks ago and still no response after requesting updates.

Had to wait a long time for the game... still haven't got it.
I moved house since I ordered it.
They wouldn't let me change the address to my new one as the order was supposedly being processed.
SIX MONTHS later the order finally shipped.
They decided to use DHL to send it. But that's a story for another company review...

took 1.5 yrs to receive my product. The product image was completely deceiving: they sent me a different poster than what was posted. Also, the packaging was poor and many of the cards they sent me ended up bent. Customer support is unhelpful. It seems Limited Run Games banks on the fact that it's more trouble than its worth to get your money back.

This company is a scam, they will take your money and over 2 year's later still no game. You get bs email responses with no true customer support. Buy from if you dare, you have been warned ⚠️ ⚠️ ⚠️ ⚠️ ⚠️ ⚠️.

Well over a year waiting for Blade Runner on PS4. Stock replies to emails saying it will come when it comes. Status has been 'ready' but 'unfullfiled' for months now. Total waste of time and money. Don't touch these clowns with a barge pole.

Only order from Limited Run Games if you like long delays to your orders (1 year+ delay isn't unheard of or even uncommon), poor communication and support, and a severe lack of updates.

Useless, waiting two years on an order cant get an intelligent response with a definitive timeline. Dont bother wasting your money, they take your money and promote new orders to make more money to line their greedy pockets, all while hoping you forget about your order from 2 years ago. Pyramid scheme shrouded in nostalgia gaming.

I don't know guys. I ordered Blade Runner and Anno: Mutationem (both for Switch and long time ago) from them. I waited very long for shipment, but it was so worth it! Having my favorite PC game on a cartridge is just incredible. Later on, I bought a second copy of it on eBay, because I wanted to have a sealed one as well and they were already sold out on their website. They actually made my dream come true and I love them for that. Never dealt with their customer service as there was no need for it. Simply: if it wouldn't be for them, I would never have both, Blade Runner and Anno: Mutationem as a physical release.

If I could give them a zero I would they're out here scamming people they treat their employees like trash they discriminate against employees do not waste your money or your time on a company like this and if my review isn't good enough look at The countless others

I don't know how they're still in business. Very discriminatory work environment, they are horrible. Couldn't pay me enough to work there and will also never spend a penny with them.

One of the worst companies you can possibly support. They advertise games as limited when all they're doing is slapping a rom on physical media. They participate in many shady and outright illegal activities.

After over 6 months of waiting. I messaged to ask for an update. No answer 10 days layer so I cancelled my order. They charge 15% cancellation fees. That kind of practice wouldn't be allowed in the UK. Disgraceful

The game I ordered is fine. Tetris is my wife's jam. Ordering this game from Limited Run was where I made the mistake. When I made the order, their site said this item was ready and in stock. Then took 11 weeks to ship it to me. 11 weeks! Worse yet, their customer service simply talked me in circles for about 5 weeks without ever actually answering questions as to the whereabouts of my item. All this, I do understand how limiting run works and when purchasing a game not yet in production, extended wait times are to be expected. However, this transaction was for a game that was listed as "ready & in stock". So an 11 week ship time is just unacceptable. Limited Run will not be seeing another order from me.

Wanted to get a refund for an order, Support replied within a couple of days and my problem with my order was solved.

Thanks!

Fires employees for who they follow on X, will never be using a product by this company again since they missed what happened to Target and Bud