Linen Chest Reviews 325

Très déçue par le service après vente.
Achat d’une poêle Meyer qui présente quelques défauts à l’usage.
J’ai contacté le service après vente qui ne sent pas concerné car j’ai acheté en magasin et pas en ligne. Au prix de vente c’est assez décevant

I wish I would have read all those reviews before I ordered through Linen Chest. I ordered a 200$ item online. I received an email with a tracking number from Canpar. After a few days, I check the tracking to see where my order was at. Well, the tracking said it has been delivered to Montréal but I live in Gatineau. Since then, I am trying to cancel my order and get reimbursed but so far I am unsuccessful as they need to investigate. If I do not contact them, they do not contact me to provide updates. Actually, they never have updates, they always say the same thing... No progress on my case. I will never buy from them again, customer service is inexistant.

Regarding my order# 83980487, my previous review about my blind purchase return experience,
I was given a reference number on trust pilot.
The reference number is 181505. The answer from Linen Chest advised me to contact the live chat service. I tried, but I could not get an agent to help me. It is just an AI-based service.
Since I have not gotten a solution for my concern, here on this platform, I am asking linen chest: Can I return the unused blind to the store with the invoice printed from my online account?

Well i am honest. You have removed personal contact with people in position of authority.

Shame on you. That is the opposite of "caring" for others.

I bough an item online and now I'm trying to return it. Once you request the return online, they say they'll contact you. Its been nearly a month and they haven't contacted me so I haven't been able to return my item. I've emailed them numerous times without any response.

Our family has been a client of the Linen Chest since they were one store on Queen Mary - which is likely before the people working in customer service were born. I feel I've earned the right to share an opinion on this platform.

I can appreciate the times we live in, and have lowered my expectations across the board as a result of dwindling after sale client care.

But the Linen Chest has now taken the cake, with removing any and all ability to contact a human being. Aside from either a 'chat' bot that doesn't function properly, you now have no choice but to contact Linen Chest via email. For any issue - accounting, human resources, customer service. The recording instructs you to go to the website and send an email.

I am a patient person - but after purchasing two picture frames on August 11th as wedding gifts with a promise of delivery between 2-4 weeks, we are now October 22nd, and I have received only one. The other is on back order, and no one is answering my emails as to when I will receive it. I have sent five polite emails.

Exasperated, I called today and pressed all options to obtain a human being. The only person who answered the phone when I called today was the person scheduling mattress deliveries. She took the time with me on the phone - even though it was not her responsibility at all to do so - to track the status of my order. Which is still on backorder, and the estimated date is now November 8th. Three months for a picture frame. Very disappointing, but at least it's an answer.

The people in customer service are working from home. Whether they feel part of the Linen Chest team, or feel for client care, I cannot say. But judging from their actions, or rather inaction, I can say they are either overwhelmed, disengaged or disinterested.

I am lucky to have spoken to a human being by fluke, and that she happened to be compassionate. The Linen Chest is sitting with my money as I wait three months (maybe longer, who knows) for a very overdue gift of a picture frame. This is absolutely unacceptable.

This past weekend I needed to buy double-wall coffee glasses, and in the past this would have been a no-brainer to shop Linen Chest - but I went elsewhere. Not because of pricing. All because of this experience, I now lack confidence in them. What a shame.

I hope this situation ameliorates for the Linen Chest's sake, because people may not be willing to stick around and find out.

HORRIBLE!!!!!!!!!!!!!
do not order online!!!
worst customer service

Customer service is dreadful. I tried to order online and the site wouldn't accept either one of my credit cards. I was told to contact my bank by an automated message. My cards are working fine, thanks very much. I tried to communicate with the horrible 'customer service' chat bot. It was a completely demeaning and frustrating experience. Most companies will provide an option to switch from the bot to a human after a couple of tries but not Linen Chest. Horrible.

I couldn't find a phone number on the website so I called my local Linen Chest store. They didn't have the item I wanted in stock but they did give me the company's 1-800 number. I called the number and selected customer and the automatic recording directed me back to the website! There was no option to speak to a human at the 1-800! What a complete nightmare. The worst customer service ever!!

In response to the note left by Linen Chest below, there are no live chat agents available! And I will never attempt to negotiate with your horrible chat bot again. You've lost my business permanently. I purchased my products elsewhere and am very happy with them.

Exiger nos infos perso pour retourner article acheté en magasin
J'ai acheté un oreiller à 11$ en magasin, au Linen Chest situé au centre commercial Les Galeries d'Anjou. Je suis allée le retourner 5 jours après en magasin car oreiller trop ferme et malgré la file d'attente, et 4 vendeuses aux caisses, une seule s'occupait des achats et des retours. Finalement, une cliente a osé demander si elle pouvait passer à une caisse où elle voyait une vendeuse au téléphone et elle s'est fait répondre que non, qu'il y avait juste une caisse d'ouverte. Enfin, après 25 min d'attente ( il y avait seulement 4 personnes devant, mais ça prenait un temps incroyable!!) une vendeuse a dit aux gens qui avaient seulement des retours de passer à une autre caisse. Mais là, comble du comble, elle exige que je lui fournisse mon no de tel, mon nom complet etc. Lorsqu'elle me demande mon adresse email je lui réponds que j'en n'ai pas et elle me répond : madame, si vous refusez de me fournir vos informations personnelles, je ne pourrai pas vous rembourser. Depuis quand un achat en magasin d'un item de 11$ exige de fournir nos informations personnelles?!! Le plus incroyable, c'est que je lui ai mentionné être pressée car j'avais un RDV et comme cela faisait déjà 30 min que j'attendais en ligne, j'allais être en retard. Je me suis impatientee et j'ai demandé de parler au gérant. Elle me répond que c'est elle, qu'elle est la superviseur, que le gérant est en arrêt maladie. Je précise alors que je compte déposer une plainte par rapport à l'expérience client que je reçois et c'est alors que cette vendeuse, qui prétend travailler pour Linen Chest depuis 16 ans et être la superviseur du magasin, me rétorque: Madame, si vous continuez à me me menacer je peux refuser de vous rembourser. Donc exprimer que l'on souhaite porter plainte c'est devenu une menace? Bref! J'espère que les PDG de Linen Chest lisent les avis des consommateurs, car je souhaite porter plainte contre le comportement totalement non professionnel et abusif de leur superviseur Roseline Paré. Et en venant écrire cet avis, j'ai pu constater que je ne suis pas la seule qui suis restée estomaquée par le fait de devoir fournir des informations personnelles pour effectuer un retour sur un item acheté en magasin et rapporté en parfait état moins de 5 jours plus tard. C'est la dernière fois que je mets les pieds dans ce magasin.

Voilà plusieurs fois que j’essaie en vain de me désabonner de la liste de courriel.

Au risque de spécifier un truisme, je ne suis pas intéressé à recevoir jusqu’à trois courriels par jour. Manifestement, cela ne correspond pas du tout aux habitudes de consommations normales en termes de mobilier et d’accessoire pour la maison.

Il y a une section « Nous joindre » sur leur site, mais il n’y a ni adresse de courriel ni numéro de téléphone, seulement du clavardage. Dois-je comprendre que vous ne vous pas réellement donner du service à la clientèle à vos patrons?

Eh bien, les marques qui se pensent particulièrement intelligente à mettre des bâtons dans les roues aux clients lorsque ceux-ci sont insatisfaits et désire le communiquer directement auprès de celles-ci se ramasse à l’apprendre pas la bande sous la forme de reviews négatives.

Soyons claire sur le fait que l’excès de pourriels et l’absence de service à la clientèle est inacceptable pour les marques.

I regret not reading here's review before purchasing.

I purchased an item that was available for immediate in-store pickup when I checked the online shopping page, but the confirmation email said it would be available for pickup in 1-3 weeks and that they would contact me when it is available.
It's been 3 weeks and it still isn't available for pickup. The only way to contact this company is through an automated answer system, so when I contact them they reply "that it will be available for pickup in 1-3 weeks". That's it.
Garbage!!
How can I get the product I purchased?

order#83926676
Placed on Sep. 13, 2024, 8:25:56 a.m.

MISE A JOUR 22 octobre. Rien , aucun remboursement, aucun retour d'appel et aucun retour courriel.MISE À JOUR . 10 octobre, toujours en attente d'un retour.
Commande de rideaux sur mesure le 25 juin. Commande prête le 20 septembre, appel de l'installateur 5 jours plus tard. RDV d'installation le 2 octobre. Rideaux nullement de la bonne grandeur. Manque des morceaux pour installer les rails. Bref, rideaux pas installés et devront être refaits au complet. Je demande un remboursement. Je suis en attente d'un retour d'appel à ce sujet. Histoire à suivre. On parle ici d'une commande de 4000$ payée et pas de marchandise !!!!! J'ai parlé à une superviseur le 2 octobre, jamais eu de retour depuis. Ça va aller loin et je vais me battre jusqu'au bout pour avoir un service. Payé 4000$ et pas de marchandise. C'est inconcevable. Mise à jour le 9 octobre. Pas de retour, j'essai de parler à la superviseur, elle est occupée. La réception n'a pas le droit de me donner son numéro de poste. Elle me dit qu'elle me rappelle aujourd'hui et ne racroche la ligne. Mise à jour, j'attends le remboursement complet sur ma carte Visa. Si pas fait le 17 octobre, Visa va contester les transactions. Beaucoup de stress et frustration. MISE A JOUR 17 octobre, toujours en attente d'une preuve de remboursement. Incroyable, tout ce stress, nombre d'appels sans réponse. Prochaine étape contestation de la facture !!! Toujours rien en ce 20 octobre. Une vraie honte. Ça mérite un dédommagement pour toute cette perte de temps. On parle de plusieurs heures au téléphone, plusieurs messages etc etc. Commande payée depuis le 16 septembre, c'est écoeurant de ne pas réussir à obtenir un remboursement. Je me sens comme de la marde.

I purchased bedding in store recently which was a pleasant experience with helpful staff. Changed my mind about the sheets so returned them. The employee told me I had to provide my name, phone number, and email address. When I asked why, I was told 'it's policy, I can't process the return without it.' I was not impressed, as this information is none of Linen Chest's damn business! I provided partially correct information, and refused to give an email address. She managed to process the return without it. I will not purchase anything from this store again unless the return policy is changed.

Update: I recently returned the other item purchased originally, as it turned out not as expected, and was pleasantly surprised that the person on cash did not ask for any personal information. This begs the question: what is the actual return policy of Linen Chest??

I ordered wine glasses and a piece of art from the Linen Chest. Upon receipt, The glasses were properly wrapped, but the piece of art was not, hence was broken in the box. Lucky for me, the gentleman from Canpar saw that and so I refused the package. We both took pictures of the broken piece and how badly the box was damaged, let Alone poor packaging from the Linen Chest. I immediately went on line to find the customer service number, only to find out that they re-route you to a Chat BOT on the Linen Chest Web site. It was frustrating. After 20 minutes of trying to enter the information in the right BOT question, the BOT claimed someone will reply to me via email. 2.5 weeks later I received an email from the Linen Chest stating they received my request and were replacing my item. I had already received it that day, thanks to the Gentleman from Canpar! He had made sure to make the claim on my behalf! And the piece of art was intact, yet again, was not properly packaged.
I won’t be ordering on line any more from them. It is very poor customer service.
I will only purchase in store.

This is the message from the email I received from LinenChest when they stated the return:
“We are available for any other questions and we thank you for your patience and understanding.”

No signature, no email, no number

So terrible! I ordered a expensive espresso machine, and after a week, they didn't ship it yet. When I tried to contact them. They only give the option to talk to a robot that doesn't help you at all.

Zero Customer Service
I ordered a comforter set in late August. On September 4,2024 at 2pm, checked the tracking number with delivery company and saw that it had been delivered. They never buzzed me nor called me. I went to check downstairs but nothing was there. Called delivery company and was told that it was left outside the front door. That means that it was left on the sidewalk of an extremely busy street in downtown Ottawa. When asked why he left it there, because when you open the front door of my building you step dirctly onto the sidewalk. She said it is left to the discretion of the driver and that I would need to contact the seller to make a claim. I did so Sept 4, 2024 no response, Sept 6, no response Sept 8 no response. I am appalled that a family owned company could care less as long as the get their money. This truly saddens me. I live on Old Age Sucurity and have limited money. I had saved for 10 months to purchase a new comforter. I am lost for words.

Ordered a tote bag to the store. The employees were miserable and reluctant to help me as a customer. I was told it could take between 7-10 days to arrive and that I'd get a call when it arrived. A few days later, I received an email from Linen Chest to say the bag was on its way. No call came to let me know it was in. I waited a week and went into the store today. There were now three of the same model tote bag on the shelf and when I explained this to the manager (Elan) and said I assumed that, if they had received new stock, surely mine was in. He told me "maybe not"!?!? So "my bag" is somehow different than the ones of the shelf because it's prepaid and you can hold it hostage. The manager ends up getting my item out of the back and I ask him when it arrived and why no phone call. He shrugged his shoulders and said "it must have slipped through the cracks". I asked if he thought that was a problem and he said "yeah, but we're fixing it. I'm giving it to you now." No, buddy, you giving me the bag I paid for and continuing the apathetic customer service is not "fixing" anything. He barely apologized. I will NEVER go back to Linen Chest. I see from the reviews here there is ZERO customer service integrity.

I bought a glass table. The legs were delivered. The table top was not. After tracking this with the courier it turned out this had been sat with the courier for a week, after 4 calls to the courier they told me they had broken it and were going to return this to the linen chest. Linen chest are impossible to get hold of - their ‘live chat’ is a chatbot with limited options that doesn’t ever end up with a human at the end of it. It ends with an email being sent to which I have had no reply. I have been into the local store to ask for help and they told me that the website is a separate business and that they cannot help me - they even sympathized with me about the fact linen chest had cut customer service staff and no longer had a phone number….but could do nothing to help. I have tried calling the head office - you cannot get to a human. All I want at this point is a replacement table top sent to me ASAP or a refund - it’s now at least 10 days later than promised. If anyone from linen chest is reading this - my order number is 83765988. Please contact me to resolve this!!!

I ordered a rug online. It said it would take 2-3 business days to ship. It's now saying that it won't be shipped until the end of the month (almost a month after I placed the order). I have submitted two tickets to their website and have emailed twice to cancel the order. No one has contacted me. The shipping date each week goes up by a week. First it was August 16th (two weeks after order), then it was August 23rd, then August 26th, now August 31st, but they won't let me cancel the order. Also, their "live chat" isn't with an actual human, which is really frustrating.

Store is beautiful, staff are friendly and helpful but online ordering delivery dates are too long. Did online order July 17, still not in!