LION&LIONESS Reviews 26

Very polite and professional service.
I had never seen my CV that way before.
It was well structured, straight to the point at the same time detailed.

I had lodged an exchange for a top from a matching set but was meaning to lodge it for the skirt instead. I had shipped back the skirt with the $10.00 return label. I then received a top back which is when I realised my mistake. I then reached out to customer service and explained the situation in which there was a lot of back and forth of them requesting for a photo o the top that they had sent out and then continuously telling me there’s a process that they go through and that I have to lodge the return. I was happy to lodge the return but then I would simply get the incorrect item back again with lesser value of what I had paid since the skirt costed more. I didn’t have an issue with botching it if they could confirm that they could manually follow up to get me the correct item sent out.

We spoke for a long period of time across over 20+ emails with Andrea constantly palming me off with links to the returns policy and returns portal and not accounting for the difference in value even if I do a simple refund. She would also refuse to refer me to someone who could help despite me asking multiple times and simply tell me she had no conclusion but for me to lodge the return/ exchange (where the same item will be sent out incorrectly again).

She also said that they wanted to rectify the situation but that the skirt is now sold out and when I checked online the size and skirt I was trying to exchange it for was still in stock. I sent her this and a screenshot, which she ignored and replied with ‘thank you for your feedback’.

Absolutely trash customer service and although I frequented them before, I will definitely not be wasting any more of my time or money on them and will be spreading awareness.

They really went above and beyond to help me with my order and return details.
Helped me throughout the process for months of shipping and details etc…
Never experienced such a delightful stress free communication with a brand. Customer service deserves a raise!

De bedste tights ever ! Træner ikke i anede ! Og har i alle 3 farver.. virkelig holdbare, en ældste er 2 år gamle og fejler intet !

Servicen er også helt i op. Kan 100% anbefales her fra

Fantastiske tights - dem kan man ikke få nok af :-)

God kvalitet , super service 👍🏻

Super service, lækre produkter !

Alt virker super godt

I liked the model and decided to try out this brand when I was in Denmark this summer. Great quality, still happy with them. Definitely recommend.

Virkelig god service! Hurtig levring;-) den bedste kvalitet! Jeg er super glad for det, jeg gør hva jeg kan for og sprede budskaber!

Keep up the good work

God service, lynhurtig levering, og så sidder tøjet bare som det Skal!

God service! Lækkert tøj! Hurtig og sikker fragt!

God service. Hurtig levering. Fantastisk produkt!

Super lækkert træningstøj, god kundeservice og hurtig levering! Det kunne ikke være bedre! Topkarakter herfra 👌🏼

Virkelig lækkert tøj, som lever op til de forventninger man har om godt sportstøj

Super lækre trænings bukser, i en lækker kvalitet. Og så var fragttiden lynhurtig!

Trods problemer med forsendelse blev alt løst hurtigt og effektivt! Top karakter her fra!

Kvaliteten er helt perfekt, og leggingsne sidder som de skal og er 100% squatproof. Helt klart pengene værd. Hurtig levering.