DID NOT SHIP THE ORDER OR PROVIDE REFUND
I rarely leave negative reviews, but this was honestly a very disappointing experience.
I placed an international order after seeing a stated dispatch timeframe of 1–3 working days and delivery estimate of 6–9 business days. However, my order was not dispatched until 5 days later and only arrived a month after ordering.
Communication was inconsistent throughout, including being addressed by the wrong name multiple times. I requested cancellation due to the delays while the parcel was still in transit, but this was refused. I then had to arrange a return myself and am still waiting for my refund nearly a month later again.
After the long delivery delay, difficult returns process, and ongoing refund issues, the overall experience has unfortunately been very unpleasant and stressful.
Really disappointed, especially as I was excited to order from this brand- I WOULD NOT RECCOMEND to order directly from this brand, if you really want the clothes maybe shop them in Revolve