Taliska Shimwell really made my experience stress free as I knew she had it in control, she kindly gave me update throughout the process so I felt up to date and knew what was going on. Thank you Tali... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Liquidline recently supported us at a large function in the midlands. It was super nice to see Tim again after his support at our last event. After setting up, he handed over to David who was ex-ce-ll... Toon meer
Bedrijf heeft geantwoord
Having reported a fault with one of our coffee machines this morning. I contacted a young lady named Lorraine who took the details of the fault. She said she would refer it to the technical team. I... Toon meer
Bedrijf heeft geantwoord
Always on time product great as stated by customers overall very happy Sonia Host Mercedes Benz Huddersfield
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Koffie-apparaat leverancier
- ook in
- Flessenwater leverancier
- Koffieautomaat
- Koffiegroothandel
- Koffiewinkel
- Verkoopautomaat leverancier
Geschreven door het bedrijf
A culture for amazing customer service where people are our passion. We take a thoughtful approach to ensure our customers have the right refreshment solutions to suit their needs. Our in-house teams of Sales, Client Managers, Customers Service, Operations, Engineers and Marketing are knowledgeable in their fields. We ensure our teams are provided with continuous training to ensure they are innovative and smart working. We are passionate about our customers and staff, and pride ourselves doing everything we can to ensure amazing customer service throughout your entire journey with us.
Liquidline
Geschreven door het bedrijf
- We bring expertise, innovation and joy to organisations across the UK. Founded in Suffolk in 2003, we are a family owned business. We have a unique philosophy, operating with honesty, integrity and putting our customers at the heart of everything we do. When you become a customer of ours, you don’t just become a number, you become part of the Liquidline family! We select industry leading, innovative technology, support it with winning customer service and enhance this with premium coffee beans and a carefully selected range of consumables. The result is local, personal service on a National scale.
Contactgegevens
Jackson House, 86 Sandyhill Lane, IP3 0JA, Ipswich, Verenigd Koninkrijk
- 0800 849 9110
- customerservice@liquidline.co.uk
- liquidline.co.uk
4,8
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Responded the same day I put in a visit…
Responded the same day I put in a visit request for a broken water boiler, and it was up and running again the same day. The Engineer was very pleasant too.
13 oktober 2026
Review zonder uitnodiging
Antwoord van Liquidline
Good Morning Alison, Thank you for your lovely review! We’re delighted we could respond so quickly and get your boiler back up and running on the same day. We’ll also be sure to pass on your kind comments to our engineer.
very professional
Clive was very professional, patient and helpful.
14 oktober 2026
Review zonder uitnodiging
Antwoord van Liquidline
Good Afternoon Rhonda, Thank you for your lovely review! We’re delighted to hear that Clive was professional, patient and helpful. We’ll be sure to pass on your kind feedback to him. Thank you for taking the time to share your experience!
Always very efficient with deliveries
6 oktober 2026
Antwoord van Liquidline
Good Afternoon Lindsay, Thank you for your lovely feedback! We’re delighted to hear that you’re happy with our efficient delivery service. We really appreciate your support and hope you enjoy the rest of your day.
Always on time
Always on time
product great as stated by customers
overall very happy
Sonia
Host
Mercedes Benz Huddersfield
5 oktober 2026
Antwoord van Liquidline
Good Afternoon Sonia, hank you for your lovely review! We’re delighted to hear that you’re happy with our service, punctuality, and the quality of our products. Customer satisfaction is very important to us, and we truly appreciate you taking the time to share your feedback.
Customer Service
Taliska Shimwell really made my experience stress free as I knew she had it in control, she kindly gave me update throughout the process so I felt up to date and knew what was going on. Thank you Taliska!
13 oktober 2026
Review zonder uitnodiging
Antwoord van Liquidline
Good Morning Tierney, Thank you for your lovely review! We’re delighted to hear that Taliska made your experience stress-free and kept you informed throughout the process. We’ll be sure to pass on your kind words to her. Thank you for taking the time to share your feedback!
Great service and knowledge from the…
Great service and knowledge from the engineer. Friendly and helpful.
5 oktober 2026
Antwoord van Liquidline
Good Afternoon Jamie, Thank you for your lovely review! We're delighted to hear that our engineer provided great service and was friendly, helpful, and knowledgeable. We really appreciate your feedback and will be sure to pass on your kind words to the engineer.
Antwoord van Liquidline
Good Afternoon , hank you so much for your 5-star review! ⭐ We’re delighted to hear that your order arrived on time and that you enjoyed the Walker Biscuits. Your kind feedback means a lot to us, and we hope to serve you again soon
Great customer service
Great customer service from Matt, Jasmine and Paul. Quick response time, effective trouble shooting, comprehensive instruction... and obviously delicious coffee!
7 oktober 2026
Review zonder uitnodiging
Antwoord van Liquidline
Good Morning Amelia, Thank you so much for your fantastic review! We’re delighted to hear that Matt, Jasmine and Paul were able to provide such helpful and responsive support. It’s great to know that the troubleshooting and instructions hit the mark — and of course, we’re especially pleased you’re enjoying the delicious coffee! ☕️
We really appreciate you taking the time to share your experience. We’ll be sure to pass your kind words on to the team!
Delivery
Always like the next day delivery! Simple ordering! But the the delivery was left at from door and some boxes damaged.
2 oktober 2026
Antwoord van Liquidline
Thank you for your feedback! We're really pleased to hear you're happy with our next-day delivery service and how easy it is to place orders. 😊
We're sorry to hear that the delivery was left at your front door and that some of the boxes were damaged. We appreciate you bringing this to our attention and will take this feedback on board.
simple online ordering
26 september 2026
Antwoord van Liquidline
Thank you for your review! We're really pleased to hear you found our online ordering process simple and easy to use. We really appreciate your feedback and hope to continue making ordering as straightforward as possible for you!
As always Lee sorted out our problem…
As always Lee sorted out our problem with the coffee machine and the milk dispenser not working. We have been having issues on going for a while now. It seems the only person that can sort it is Lee. Ben came and helped and he went into it straight away and fixed it with Lee he was brilliant. So from now on the two main people we will want to fix our machine is Lee and Ben.
23 september 2026
Antwoord van Liquidline
Thank you so much for taking the time to leave such a lovely review.
We’re really pleased to hear that Lee was able to get your coffee machine and milk dispenser back up and running, and it’s fantastic to hear that Ben was able to jump straight in and work alongside Lee to get everything resolved.
We’re sorry to hear you’ve been experiencing ongoing issues, but it’s great to know that Lee and Ben have given you confidence that your machine is in good hands. We’ll be sure to pass your kind feedback on to both of them — they’ll be delighted to hear it!
Thank you again for your continued patience and for recognising the hard work of our engineers.
Coffee machine repair
Karl repaired and adjusted everything on our coffee machine, thank you! He came back the next day to adjust espresso shots for our taste and change water filters. Swift and professional service! :)
9 september 2026
Antwoord van Liquidline
Good Morning Inga, Thank you so much for your fantastic review! We’re delighted to hear that Karl was able to get everything on your coffee machine working perfectly and fine-tune the espresso shots to your taste. It’s great to know you were happy with the swift and professional service. We really appreciate your feedback
Always quick to respond and super…
Always quick to respond and super helpful
28 september 2026
Review zonder uitnodiging
Antwoord van Liquidline
Good Morning, Thank you so much for your kind review! We’re delighted to hear that you’ve found us quick to respond and helpful. We really appreciate your feedback and look forward to helping you again in the future!
ALWAYS EXCELLENT SERVICE
ALWAYS EXCELLENT SERVICE, ON TIME DELIVERY(NEXT DAY AMAZING) BRILLIANT SERVICE.
23 september 2026
Antwoord van Liquidline
Good Afternoon Suzanne, Thank you so much for your fantastic review! ⭐ We’re delighted to hear that you’re consistently happy with our service and that our next-day delivery has impressed you. Your kind words mean a lot to the whole team. We really appreciate your continued support and look forward to serving you again soon! 😊
Always a quick and reliable service
22 september 2026
Antwoord van Liquidline
Good Afternoon, Thank you for your kind review! We’re delighted to hear you’ve found our service quick and reliable. We really appreciate your support and look forward to helping you again soon
Great customer service, great quality products
25 september 2026
Antwoord van Liquidline
Good Afternoon Pamela, Thank you for bringing this to our attention, Please allow us some time to look into this for you and once of our Customer Service Team will contact you shortly to discuss.
Exceptional Service
Having reported a fault with one of our coffee machines this morning. I contacted a young lady named Lorraine who took the details of the fault. She said she would refer it to the technical team. I received and email soon after, followed by a visit from one of their technicians, within 3hours.
The service i received from Lorraine and the subsequent visit endorsed why we use Liquidline. thank you again Lorraine and team.
29 september 2026
Review zonder uitnodiging
Antwoord van Liquidline
Good Morning Richard, Thank you so much for taking the time to share your fantastic feedback!
We’re delighted to hear that Lorraine was able to assist you promptly and that our technical team were able to attend and resolve the issue within just a few hours. We’ll be sure to pass your kind words on to Lorraine and the team – they’ll be thrilled to know their service made such a positive impression.
Thank you for choosing Liquidline and for your continued trust in us. We really appreciate your business and look forward to continuing to support you!
easy website to use
easy website to use . good choice of product. speedy deliveries
21 september 2026
Antwoord van Liquidline
Good Morning Jan, Thank you for your lovely feedback!
We’re delighted to hear you found our website easy to use, enjoyed our range of products, and were happy with the speed of your delivery. We really appreciate you taking the time to share your experience.
great service
24 september 2026
Antwoord van Liquidline
Good Morning Jacqui, Thank you so much for your lovely review! We’re delighted to hear you received great service. We really appreciate your feedback and hope you have a lovely day.
always good
24 september 2026
Antwoord van Liquidline
Good Afternoon Rene, Thank you so much for your kind review! We’re delighted to hear that you’ve always had a great experience with us. We really appreciate your continued support .
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