I had David come to our golf club for coffee training today and he was really helpful and informative. I had coffee training in Farringdon previously and this one was far better and more educational.... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Best training I’ve ever had. I have had coffee training in the past but the training we received recently was on another level. David explained everything in such a way that it made sense to everyone... Toon meer
Bedrijf heeft geantwoord
Ms Laura Page provided an immediate response to my query and has already implemented my request. We love your coffee (and the customers). In fact I think the workshop just wouldn't "work" without th... Toon meer
Bedrijf heeft geantwoord
I earlier left a review complaining that liquidline refused to allow us to return an item which we ordered in error without paying to return it. I wasn't happy as we have a lot of consumables off l... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Koffie-apparaat leverancier
- Flessenwater leverancier
- Koffiewinkel
- Koffieautomaat
- Koffiegroothandel
- Verkoopautomaat leverancier
Geschreven door het bedrijf
A culture for amazing customer service where people are our passion. We take a thoughtful approach to ensure our customers have the right refreshment solutions to suit their needs. Our in-house teams of Sales, Client Managers, Customers Service, Operations, Engineers and Marketing are knowledgeable in their fields. We ensure our teams are provided with continuous training to ensure they are innovative and smart working. We are passionate about our customers and staff, and pride ourselves doing everything we can to ensure amazing customer service throughout your entire journey with us.
Liquidline
Geschreven door het bedrijf
- We bring expertise, innovation and joy to organisations across the UK. Founded in Suffolk in 2003, we are a family owned business. We have a unique philosophy, operating with honesty, integrity and putting our customers at the heart of everything we do. When you become a customer of ours, you don’t just become a number, you become part of the Liquidline family! We select industry leading, innovative technology, support it with winning customer service and enhance this with premium coffee beans and a carefully selected range of consumables. The result is local, personal service on a National scale.
Contactgegevens
Jackson House, 86 Sandyhill Lane, IP3 0JA, Ipswich, Verenigd Koninkrijk
- 0800 849 9110
- customerservice@liquidline.co.uk
- liquidline.co.uk
4,8
Uitstekend
2K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Always quick and easy to order.
23 april 2026
Antwoord van Liquidline
Good Afternoon Lisa, Thank you for your kind review! We’re delighted to hear that you find ordering quick and easy every time. Making the process simple and convenient for our customers is always a top priority. We really appreciate your support and look forward to serving you again soon.
excellent customer service every time
excellent customer service every time.
Cant fault them.
17 april 2026
Antwoord van Liquidline
Good afternoon Jacqueline, Thank you so much for your kind words and for taking the time to leave us a review.
We’re delighted to hear that you’ve received excellent customer service every time. Providing the best possible experience for our customers is always our priority, so it’s wonderful to know we’ve met your expectations.
We truly appreciate your continued support and look forward to serving you again soon.
We haven't received our order despite…
We haven't received our order despite loads of emails from the courier saying that it is on it's way.
23 april 2026
Antwoord van Liquidline
Good Afternoon Jayne. We’re very sorry to hear that your order still hasn’t arrived and understand how frustrating it must be to receive multiple delivery emails without the parcel being delivered.
This is not the experience we want for our customers. One of our customer service team will contact you shortly to have this sorted for you as quickly as possible.
Thank you for bringing this to our attention, and we apologise again for the inconvenience caused.
Fantastic service as usual from Samuel…
Fantastic service as usual from Samuel .... 5 stars all the way
21 april 2026
Antwoord van Liquidline
Good Afternoon Angela, hank you so much for your fantastic 5-star review! We’re delighted to hear you received great service as usual from Samuel. We’ll be sure to pass on your kind words to him. Your continued support means a lot to us, and we look forward to helping you again soon.
The service was great professional and…
The service was great professional and efficient from start to finish. I had a fantastic experience! Every step of the process was handled smoothly. I definitely recommend Lorraine Hilton; she's excellent!
24 april 2026
Review zonder uitnodiging
Antwoord van Liquidline
Good Morning Maria, Thank you so much for your kind words and wonderful feedback. We're delighted to hear that you had such a fantastic experience and that everything was handled smoothly from start to finish. Lorraine Hilton will be especially pleased to know her professionalism and excellent service made such a positive impression. We truly appreciate your recommendation and look forward to helping you again in the future.
Nav sorted our coffee machine that had…
Nav sorted our coffee machine that had been down for a couple of weeks, seems all good now. Nav is a lovely chap, very friendly and efficient.
24 april 2026
Review zonder uitnodiging
Antwoord van Liquidline
Good Afternoon Mark, Thank you for your kind review! We're really glad to hear your coffee machine is back up and running smoothly after being down for a while. Nav will be delighted to know his friendly and efficient service made a positive impression. If you need anything else, we're always here to help—enjoy your coffee!
Antwoord van Liquidline
Good Afternoon Dorothy, Thank you for your feedback! We're delighted to hear that you were pleased with the quick delivery. We aim to provide a fast and reliable service every time, and it's great to know we met your expectations. We look forward to serving you again soon!
A great customer service team
13 april 2026
Antwoord van Liquidline
Thanks for your kind words! We’re really pleased to hear you had a great experience with our customer service team. We’ll be sure to pass your feedback on—it's always appreciated. If there’s ever anything else we can help with, just let us know!
Antwoord van Liquidline
Good Afternoon Steven, Thank you for your kind words! We're really glad to hear everything went smoothly and that you're happy with the service. If you ever need anything else, we're always here to help.
always very prompt delivery
14 april 2026
Antwoord van Liquidline
Good Morning sally, Thank you for your kind feedback! We're really pleased to hear that you’re happy with our prompt delivery service. We always aim to get orders out as quickly as possible, so it’s great to know that it’s making a difference. We appreciate your support and look forward to serving you again!
I had David come to our golf club for…
I had David come to our golf club for coffee training today and he was really helpful and informative. I had coffee training in Farringdon previously and this one was far better and more educational. I now feel confident in my coffee making thanks to David’s training. He explained it in simple terms in a way we understood. Would recommend liquid line to other businesses.
20 april 2026
Review zonder uitnodiging
Antwoord van Liquidline
Good Morning Georgia, Thank you so much for your kind feedback!
We’re delighted to hear that you found the training session with David both helpful and informative. It’s great to know that the hands-on approach and clear explanations made a real difference to your confidence in coffee making—that’s exactly what we aim for.
We’ll be sure to pass your comments on to David, who will be thrilled to hear he made such a positive impact.
Thank you again for choosing Liquidline and for recommending us to other businesses—it truly means a lot. We look forward to supporting you again in the future!
Excellent service as usual
14 april 2026
Antwoord van Liquidline
Good Afternoon Tracey, Thank you for your kind words! We’re really pleased to hear you had an excellent experience with us again. Your continued support means a lot, and we look forward to serving you in the future.
Missing items from order.
16 april 2026
Antwoord van Liquidline
Good Afternoon Adrian, We’re really sorry to hear that your order arrived with missing items — that’s definitely not the experience we want for our customers.
We’d like to get this sorted for you as quickly as possible. One of our customer service team will contact you to discuss further.
Thank you for bringing this to our attention, and we appreciate your patience while we make this right.
Avoid at all costs
We have several coffee machines on hire through Liquidline, and the main machine, which we were assured would cope with our required capacity, has been consistently unreliable. Over the past 12 months, we have had about 30 engineer call outs, often multiple visits in a single week. Only now has a replacement been offered, and even then without any meaningful reassurance regarding what support or remedy will be available should the same issues arise again with the replacement machine.
Despite the ongoing faults and significant disruption caused, Liquidline has refused to allow us to exit the agreement unless we pay in excess of £8,000 for a single machine, even though they are, in our view, clearly in breach of contract.
We are extremely disappointed with both the handling of this situation and the overall customer experience. There has been little willingness to work with us toward a fair, mutually agreeable solution despite being escalated to the Chief Commercial Officer. The proposed resolution is entirely one sided and shows a concerning lack of acknowledgement of the operational impact these repeated failures have had on our business.
If this were the level of service we provided to our own customers, we would have none left.
I’d suggest avoiding Liquidline. We will be moving our business elsewhere as soon as we are able to.
20 april 2026
Review zonder uitnodiging
Antwoord van Liquidline
Thank you for your feedback. We’re sorry to hear about your experience and the disruption this has caused.
We understand how important reliable equipment and responsive support are, and we regret that this has not met your expectations. Please be assured that we have been working closely with you to find a resolution and provide ongoing support.
Your comments have been shared internally, and we are reviewing how we can continue to improve our service and customer experience.
Great follow up
When the bad experiece provided by destribution service happen, the business assistant contact us and tried to fix the issue in a very profesional way.
16 april 2026
Antwoord van Liquidline
Good Morning Alina, We’re sorry to hear about your recent delivery experience. This is certainly not the level of service we aim to provide. Leaving your boxes at the gate in the rain without attempting to contact you or use the doorbell is not acceptable, and we understand how frustrating this must have been.
We will be raising this with our delivery team to ensure it does not happen again. Thank you for bringing it to our attention, please allow me time to speak with the courier and I will contact you direct. We appreciate your feedback as it helps us improve our service.
Great service & delivery times.
14 april 2026
Antwoord van Liquidline
Good Morning, Thank you for your kind words! We're really pleased to hear that you’re happy with our service and delivery times. We appreciate you taking the time to share your experience and look forward to serving you again soon.
First class response to orders and repairs.
Almost immediate response to coffee orders and any machine issues alike. Always polite and helpful - and lovely coffee into the bargain!
17 april 2026
Review zonder uitnodiging
Antwoord van Liquidline
Good Morning, Thank you for your wonderful feedback! We're delighted to hear that you've experienced such quick responses to both your coffee orders and any machine issues. It’s great to know our team’s polite and helpful approach has made a positive impression—and we’re especially pleased you’re enjoying the coffee too! We truly appreciate your support and look forward to continuing to serve you.
Still to have a bad experience
I never have a bad experience from Liquidline. Once again always willing to help where and when needed. Makes it refreshing to have a customer service team that seem to care.
16 april 2026
Review zonder uitnodiging
Antwoord van Liquidline
Good Morning Gary, Thank you for your kind words! We’re delighted to hear that you’ve consistently had positive experiences with Liquidline. Our team takes great pride in being available and supportive whenever our customers need us, so it’s wonderful to know that this has made a difference for you. We truly appreciate your continued trust and look forward to helping you again in the future!
Knowleadeable and polite
7 april 2026
Antwoord van Liquidline
Good Morning Roberts, Thank you for your feedback! We’re really pleased to hear that you found our team knowledgeable and polite. We’re always striving to provide a 5-star experience, so we’d love to know if there’s anything more we could have done to make your experience even better. Your insights are incredibly valuable in helping us improve!
Sarhan Harhara is a superb engineer
Sarhan Harhara is a superb engineer, his expertise and customer service during the installation of our Schaerer machine was second to none, nothing was too much trouble. With such excellent knowledge of the equipment and products, Sarhan is a huge credit to Liquidline, thank you!
15 april 2026
Review zonder uitnodiging
Antwoord van Liquidline
Good Morning Emma, Thank you so much for your kind words! We're delighted to hear that you had such a positive experience with Sarhan during your Schaerer machine installation. His dedication to providing exceptional service and sharing his expertise truly reflects the standards we strive for at Liquidline.
We’ll be sure to pass along your feedback to Sarhan — he’ll be thrilled to hear it. If there’s anything else we can support you with, please don’t hesitate to get in touch.
Thanks again for choosing Liquidline!
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