Liquidline recently supported us at a large function in the midlands. It was super nice to see Tim again after his support at our last event. After setting up, he handed over to David who was ex-ce-ll... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
a massive thank you to Szymon for his extensive checks and for going out of his way to do an end-end job for us without cutting any corners. He took his time, was very polite and resolved multiple iss... Toon meer
We recently had issues with our coffee machines, and we had a very good engineer out today, Matt Thomas, who has done software updates and changed parts on the machines. He also made some tweaks to th... Toon meer
Bedrijf heeft geantwoord
Always respond very quickly and Charlotte was very polite and quick getting back to me with an apology. It's a pleasure dealing with you as most companies take days to return your call or emails. Man... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Koffie-apparaat leverancier
- Flessenwater leverancier
- Koffieautomaat
- Koffiegroothandel
- Koffiewinkel
- Verkoopautomaat leverancier
Geschreven door het bedrijf
A culture for amazing customer service where people are our passion. We take a thoughtful approach to ensure our customers have the right refreshment solutions to suit their needs. Our in-house teams of Sales, Client Managers, Customers Service, Operations, Engineers and Marketing are knowledgeable in their fields. We ensure our teams are provided with continuous training to ensure they are innovative and smart working. We are passionate about our customers and staff, and pride ourselves doing everything we can to ensure amazing customer service throughout your entire journey with us.
Liquidline
Geschreven door het bedrijf
- We bring expertise, innovation and joy to organisations across the UK. Founded in Suffolk in 2003, we are a family owned business. We have a unique philosophy, operating with honesty, integrity and putting our customers at the heart of everything we do. When you become a customer of ours, you don’t just become a number, you become part of the Liquidline family! We select industry leading, innovative technology, support it with winning customer service and enhance this with premium coffee beans and a carefully selected range of consumables. The result is local, personal service on a National scale.
Contactgegevens
Jackson House, 86 Sandyhill Lane, IP3 0JA, Ipswich, Verenigd Koninkrijk
- 0800 849 9110
- customerservice@liquidline.co.uk
- liquidline.co.uk
4,8
Uitstekend
2K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Antwoord van Liquidline
Good Morning Helder, Thank you so much for your lovely review! We’re delighted to hear that you love our products. Your kind words mean a lot to us, and we hope to welcome you back again soon
Liquidline are always really helpful…
Liquidline are always really helpful regardless of who you speak to.
15 september 2026
Review zonder uitnodiging
Antwoord van Liquidline
Good Afternoon Tony, Thank you for your kind review. We’re delighted to hear that you’ve consistently found our team helpful, no matter who you speak to. Providing friendly and reliable service is something we take great pride in, and your feedback means a lot to us. We appreciate your support and look forward to assisting you again in the future.
Quick callout time
Quick callout time, very kind and got the job sorted easily.
Great online customer service team.
14 september 2026
Review zonder uitnodiging
Antwoord van Liquidline
Good Afternoon Joseph, Thank you so much for your lovely review! We’re delighted to hear that your call was quick, helpful and that our customer service team was able to get everything sorted easily. We really appreciate your kind words and will be sure to pass them on to the team
Excellent Service!
Extremely easy to order online and our delivery arrived the next day - excellent service, thank you!
10 september 2026
Antwoord van Liquidline
Good Afternoon , Thank you so much for your fantastic review! We’re delighted to hear you found ordering online easy and that your delivery arrived the very next day. It’s wonderful to know you were happy with our service. We really appreciate your kind feedback and hope to serve you again soon!
Charlotte Underdown my customer service…
Charlotte Underdown my customer service exec was fast, efficient, courteous and a pleasure to deal with. Excellent customer service Charlotte, thank you
14 september 2026
Review zonder uitnodiging
Antwoord van Liquidline
Good Morning Brendan, Thank you so much for your wonderful feedback! We’re delighted to hear that Charlotte provided you with fast, efficient and courteous service. We’ll be sure to pass your kind comments on to her.
It’s fantastic to know you had such a positive experience, and we really appreciate you taking the time to share your feedback.
Great service
Great service, we called with a fault and the engineer arrived within hours.
Engineer helpful and sorted our fault without issue
3 september 2026
Antwoord van Liquidline
Good Morning Peter, Thank you for your great review! We’re really pleased to hear that we were able to respond quickly and get an engineer out to you within hours.
It’s fantastic to know that the engineer was helpful and resolved the fault without any issues. We really appreciate you taking the time to share your experience and look forward to continuing to support you!
Amazing products Gentleman who came to…
Amazing products. Sarhan who came to calibrate machine was lovely. Really friendly and genuine. Knows his product and all about coffee. Took his time making sure everything was how it should be. Credit to the company and looking forward to carry on using the company
11 september 2026
Review zonder uitnodiging
Antwoord van Liquidline
Good Morning Nathan, Thank you so much for your fantastic review! We’re delighted to hear that you’re happy with our products and that Sarhan provided such a positive experience during the calibration.
It’s wonderful to hear that his knowledge, genuine approach and passion for coffee came across. Taking the time to make sure everything is set up correctly is so important, and we’re pleased he could help.
We’ll be sure to pass your kind words on to Sarhan — they’ll mean a lot to him. Thank you for your continued support, and we look forward to working with you for many years to come!
Quick response
Thank you for the call and talking me through to get the machine back up and running. for a busy office environment, fixing the machine before lunchtime has been a positive thing! appreciate the speed, thank you. Harley was very helpful!
11 september 2026
Review zonder uitnodiging
Antwoord van Liquidline
Good Morning Jodie, Thank you so much for your fantastic review! We’re really pleased to hear that Harley was able to talk you through the issue and get your machine back up and running before lunchtime.
We understand how important it is to keep things running smoothly in a busy office environment, so it’s great to know that our speed of response made a positive difference. We’ll be sure to pass your kind words on to Harley.
Thank you again for taking the time to share your experience — we really appreciate it!
We have had many difficulties with…
We have had many difficulties with liquid line in the past but today I spoke with Lorraine and she was so helpful and kind, and was a pleasure speaking to Lorraine. 10/10 for customer service to you . thankyou
9 september 2026
Review zonder uitnodiging
Antwoord van Liquidline
Good Morning Lucy, Thank you so much for your lovely 10/10 review! We’re delighted to hear that Lorraine was able to help and made your experience a positive one. We’ll be sure to pass your kind words on to her — she’ll be thrilled to hear them.
We’re sorry to hear you’ve experienced difficulties with Liquid Line in the past, but it’s wonderful to know that Lorraine was able to provide the helpful and friendly service you deserved. Thank you for taking the time to share your feedback with us!
Antwoord van Liquidline
Good Morning Sally, Thank you for your lovely review! We’re so pleased to hear you received great customer service. Your feedback means a lot to the team, and we really appreciate you taking the time to share it.
Antwoord van Liquidline
Good Morning Gemma, Thank you for your fantastic review! We’re delighted to hear that you were pleased with both our speedy delivery and the customer service you received. We really appreciate your feedback and thank you for choosing us
Great customer service
Pamela was very helpful, friendly & professional. She sorted out my login issue & also put in a priority order for supplies.
9 september 2026
Review zonder uitnodiging
Antwoord van Liquidline
Good Morning Leonie, Thank you so much for your lovely review, Pamela! We’re delighted to hear that you found our service helpful, friendly and professional. It’s great to know we were able to resolve your login issue and arrange a priority order for your supplies. We’ll be sure to pass your kind feedback on to Pamela. Thank you for choosing us
Pamela Cawood - Customer Services Representative
I rang and spoke to Pamela, she was very helpful and very professional. She answered everything I asked for and more, nothing was to much trouble.
9 september 2026
Review zonder uitnodiging
Antwoord van Liquidline
Good Afternoon Sharon, Thank you so much for your wonderful review! We’re delighted to hear that Pamela was so helpful and professional and that she was able to answer all your questions. We’ll be sure to pass your lovely feedback on to her. We really appreciate your kind words and your support
I missed something off the order and…
I missed something off the order and called straight away. Even though they could not add to the order they placed an additional order for me and did not charge the extra delivery charge which I greatly appreciated.
4 september 2026
Antwoord van Liquidline
Good Afternoon Heather, Thank you so much for your lovely review! We’re delighted we could help when you realised something was missing from your order. We always do our best to make things as easy and convenient as possible for our customers, so we’re pleased we could arrange the additional order without an extra delivery charge. We really appreciate your kind words and your support
Very helpful
Very helpful. The problem was not as serious as I had previously presumed but the solution was well managed and communicated to us.
8 september 2026
Review zonder uitnodiging
Antwoord van Liquidline
Good Morning Thank you for taking the time to leave us a review. We’re really pleased to hear that we were able to manage the situation effectively and keep you well informed throughout. It’s great to know that our communication and support gave you confidence, and we truly appreciate your feedback.
Quick and Professional Service
Quick and Professional Service. Delivery was within the times. Cannot fault this service
4 september 2026
Antwoord van Liquidline
Good Morning Lorraine, Thank you for your fantastic review! We’re delighted to hear that you were happy with our quick and professional service and that your delivery arrived on time. We really appreciate your kind feedback and your recommendation.
Recent Job
I was dealing with George Batram over the phone, he was extremely helpful in helping me with my issue. Very friendly and informative. Thanks again.
8 september 2026
Review zonder uitnodiging
Antwoord van Liquidline
Good Morning Joe, Thank you so much for your kind review! We’re delighted to hear that George was able to help resolve your issue and that you found him friendly, helpful, and informative. We’ll be sure to pass your lovely feedback on to George. Thank you again for choosing us!
Lovely customer service and great quality
Really helpful and lovely people - gave me awesome expertise and recommendations! Delivery was prompt as well!
3 september 2026
Antwoord van Liquidline
Good Morning Juno, Thank you so much for your lovely review! We’re delighted to hear that you found our team helpful and appreciated our expertise and recommendations. It’s also great to know your delivery arrived promptly. We really appreciate your support!
quick speedy delivery
1 september 2026
Antwoord van Liquidline
Good Morning Pam, Thank you for your great review! We’re delighted to hear you were happy with our quick and speedy delivery. We really appreciate your support
Very professional company and always…
Very professional company and always polite, also, very helpful delivery people.
27 augustus 2026
Antwoord van Liquidline
Good afternoon Jacqueline, Thank you so much for your kind review! We’re delighted to hear that you found our team professional, polite and helpful. We’ll be sure to share your lovely feedback with our delivery team. It’s greatly appreciated!
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